Month: October 2018
Gartner: Spending on IT services set to top $1 trillion
Global spending on IT services will exceed $1 trillion for the first time in 2019, according to a report published this week by Gartner. Revealed during the annual Gartner Symposium / ITxpo 2018 conference, the latest forecast predicts spending on...
Stop blaming your employees for your lousy security
Seems like every week we hear a story blaming employees for being lax about security. They have bad passwords or they fall for phishing scams. They do all kinds of things that compromise your company’s security position, but here’s the...
Robin Robins: A big, misunderstood secret to premium pricing in your IT business
When you want to show how filthy rich and successful you are, details matter. That’s why you need to have gold-plated staples, sold in packs of 24 for $175. Or how about a Tiffany tennis-ball-canister … for $1,500? And if...
CompTIA survey finds a modern IT channel transformed
A “7th State of the Channel: Trends in the Technology Ecosystem” report from the industry trade association CompTIA suggests that managed services have finally emerged as the top driver of revenue for channel partners. Specifically, the survey of 400 IT...
MSPs are good medicine for hospitals
Imagine a senior government official with a pacemaker and the chilling scenarios that could play out if a hacker could overcome this device’s defenses. It sounds like something ripped out of a movie script, but it’s slowly creeping closer to...
Inside sales 101: ‘What do you mean there’s no script?’
We field a lot of questions about inside sales. With regard to inside sales, the top question I get asked is the following one: “Do you have an inside sales script?” Unfortunately, no, I don’t. In fact, nobody in the...
Google launches new authentication service for drop-in identity management
When it comes to identity management, you want to make it as simple as possible. Most small businesses don’t have the development resources to build a solution with solid identity capabilities built-in from scratch. If you can’t afford to build...
Tech Time Warp: Big-time data breaches and the cybersecurity sins that led to them
Cybersecurity often seems like a moving target. The bad guys have a seemingly endless supply of spammy servers, plus all the time and budget in the world, whereas those charged with protecting companies from cybercrime face normal business constraints in...
MSPs need to stay relevant in the age of the cloud
There are two inexorable facts about cybersecurity and email that managed service providers (MSPs) can’t ignore. The first is that for all intents and purposes, email has become a cloud service. There may be some organizations still running a Microsoft...
Biometric conversations for MSPs
Passwords are a cornerstone of the various security deployments that MSPs put in place for their customers. Password technology, however, has changed little since the dawn of the modern computer age. How long before the password is replaced with something...
