Month: January 2019
Report highlights how AWS cloud is rapidly evolving
In the age of the cloud, the most widely employed service doesn’t always reflect where the biggest emerging opportunities are for managed service providers (MSPs). With that issue in mind, 2nd Watch, a provider of managed and professional services for...
Why YouTube is super-critical for managed service providers
YouTube is the second most popular search engine, behind its owner, Google. This means that YouTube, the online video service, is also a powerful search engine. It is nothing new and has been around for years. So, why do so...
Build a sales pipeline that takes your MSP to the next level
Traditionally, many MSP businesses have relied heavily upon referrals from their current customer base to generate additional prospective clients. For the most part, leveraging referrals serves MSPs well. It may very well continue to be a significant source of new...
You could learn a lot by watching Amazon
You could learn a lot by watching what Amazon does as a company. It may be much larger than yours, but there are certain actions and guiding principles from the company that are worth paying attention to.
Tech Time Warp: Happy birthday, Blackberry!
On Jan. 19, the Blackberry turns 20. Not quite old enough to drink, but still relegated to the history books. (Although a spot at the Smithsonian isn’t too shabby.)
Increasing investments in IT automation will have profound implications for MSPs in 2019
Arguably, whenever a new use case for IT is being considered, MSPs are presented with one of the best opportunities to engage the customer. In these circumstances, MSPs don’t usually have to contend with as much bias as relying on...
Are chatbots the next major cyber security threat?
Me: “Where can I find a course catalogue online?” SmooSmoo: “Yep, I believe I know this one. 😉 I’ve found there’s an answer for your question, but it is not a public article. You need to login first to reveal the...
OK – you’re an MSP. Now what?
MSPs have varied prospect bases. Some focus on servicing large enterprises where the effective decision maker is a technical person or group. But for the many MSPs that target small and medium enterprises (SMEs), there is often a completely different...
Retail sector emerges as a larger opportunity for MSPs
Many managed service providers (MSPs) initially got their start by providing support for point-of-sale (PoS) systems and digital signage deployed in retail outlets that are difficult for internal IT organizations short on staff to support. As IT continues to evolve...
3 leadership books every MSP should read
An integral aspect of any business is looking for new ways and ideas on how to improve your business practices from within. If your MSP can accomplish this, every area of the business will benefit — from customer satisfaction to...
