Month: September 2019

Helping SMBs comply with GDPR and other privacy laws

Helping SMBs comply with GDPR and other privacy laws

As cybersecurity incidents continue to increase globally, governments are starting to step in to protect their citizen’s personally identifiable information (PII). GDPR went into effect in the EU last year and the California Consumer Privacy Act (CCPA), which is set to launch on...

/ September 16, 2019
Ask an MSP Expert: Should I outsource NOC and Help Desk services?

Ask an MSP Expert: Should I outsource NOC and Help Desk services?

Q: My managed service business is at a stage where we need more technicians to focus on resolving support tickets and provide help desk support. I am debating between hiring a Level 1 help desk agent or outsource to a...

/ September 16, 2019
Tech Time Warp: Bank of America introduces ERMA and revolutionizes checking

Tech Time Warp: Bank of America introduces ERMA and revolutionizes checking

It’s easy to write checks off as passé, but according to Next Gen Personal Finance, the average American still writes 38 checks a year. Next time you pull out your checkbook, consider the extraordinary staying power of checking technology, which...

/ September 13, 2019
MSPs need to embrace Kubernetes to drive hybrid cloud computing

MSPs need to embrace Kubernetes to drive hybrid cloud computing

Hybrid cloud computing seems to be one of those goals everyone wants to achieve, but no one is quite sure how to accomplish. Most cloud computing platforms are managed today in isolation from one another. If a managed service provider...

/ September 12, 2019
MSPs can go to the dogs

MSPs can go to the dogs

Everyone knows about the importance of safeguarding health data, and the incredible connectivity that is transforming healthcare. Hospitals and doctors’ offices are now cyber hubs dispensing medical wearables, promoting telemedicine, and building connected clinics. However, in their rush to corner...

/ September 11, 2019
Survey highlights growing shift in IT attitude among customers

Survey highlights growing shift in IT attitude among customers

When it comes to prospective customers, managed service providers (MSPs) often find themselves trying to navigate between two extremes. On one hand, there are organizations with highly competent IT teams that feel they are the equal with MSPs in terms...

/ September 10, 2019
Ask an MSP Expert: How can I convince customers to invest in backup and recovery?

Ask an MSP Expert: How can I convince customers to invest in backup and recovery?

Q: Many SMB customers say they want to be increase their cybersecurity posture, but they decide to forego backup and disaster recovery services. How can I convince them that this is still an essential component to protecting their business? We’ve...

/ September 9, 2019
The 85/15 disconnect slowing down MSPs

The 85/15 disconnect slowing down MSPs

In the MSP field, we pride ourselves in our technical knowledge. After all, that is where our clients rely on us. Although that technical space may be where we feel most comfortable, it’s not where we generate profits. No, 85...

/ September 9, 2019 / 1 Comment
Tech Time Warp: Microsoft chases a storm

Tech Time Warp: Microsoft chases a storm

In early 2007, network administrators began dealing with a trojan that grew into a massive botnet and even stumped Microsoft for more than a year. The Storm worm initially spread via email, promising the recipient news about dangerous storms in...

/ September 6, 2019
Document sharing chaos creates opportunity for MSPs

Document sharing chaos creates opportunity for MSPs

There’s no doubt that document sharing in the cloud has been a boon to productivity, but as it turns out, there can be too much of a good thing. A recent survey of 150 professionals working in enterprise organizations conducted...

/ September 5, 2019