Month: September 2019

The power of peer groups

The power of peer groups

I was recently asked by a Managed Service Provider (MSP) owner what the one thing is that would help him build a successful IT Solution Provider business. I think this particular business owner was expecting me to share a book...

/ September 30, 2019 / 2 Comments
phishing
Ask an MSP Expert: What do my customers need to know about phishing?

Ask an MSP Expert: What do my customers need to know about phishing?

Q: It seems like every day I hear about a new security threat. With phishing scams on the rise, I want to educate my SMBs on how to avoid it. Most of my customers have only the most basic knowledge...

/ September 30, 2019
Tech Time Warp: Stration worm preys on users’ best intentions

Tech Time Warp: Stration worm preys on users’ best intentions

In September 2006, the tech world was focused on a reported Windows vulnerability related to the implementation of Vector Markup Language (VML). While programmers raced to fix the VML issue, spammers capitalized on the opportunity. Using the new bug in...

/ September 27, 2019
Survey finds increased appreciation for external IT service provider expertise

Survey finds increased appreciation for external IT service provider expertise

Far too many leaders of small to medium businesses (SMBs) still don’t appreciate the strategic role IT can play in the success of their organizations. However, a survey of 250 business executives at organizations with $5 to $50 million in...

/ September 26, 2019
Are banks doing enough to combat cybercrime?

Are banks doing enough to combat cybercrime?

Last week we explored the security vulnerabilities posed by banks using legacy systems and how MSPs can play a mitigation role. This week, we explore the steps banks and their security teams should be taking today to prevent the next...

/ September 25, 2019
MSPs versus the rising tide of email attacks

MSPs versus the rising tide of email attacks

For all the comings and goings of modern technology, email seems to stay. Even with the rise of enterprise messaging tools such as Slack and Microsoft Teams, email still holds an important role in how we communicate. A staple of...

/ September 25, 2019
Brownouts make organizations just as blue as outages

Brownouts make organizations just as blue as outages

Typically, when managed service providers (MSPs) make the initial case for their services much of their focus tends to be trying to determine the number of outages any organization has experienced. The theory is that organizations that have experienced the...

/ September 24, 2019
Ask an MSP Expert: How can we get more out of our sales calls?

Ask an MSP Expert: How can we get more out of our sales calls?

Q: As an MSP, a difficult part of our sales process is “getting our foot in the door” and attracting follow-up interest from our discovery calls and meetings. What type of approach or strategy should I take to capture more...

/ September 23, 2019
Where should IT leadership go for advice?

Where should IT leadership go for advice?

IT executives are looked upon as the technology experts within their organizations, but where can they go for trusted advice when they don’t have all the answers? Technology consulting offers an excellent platform to fill the trusted adviser role for...

/ September 23, 2019
Oracle’s autonomous cloud tools should get you thinking about automation

Oracle’s autonomous cloud tools should get you thinking about automation

Even with the shift to the cloud, it’s still up to IT to make sure that Linux is being patched and updated on a regular basis — which is often a tedious job. Oracle announced a product this week to help: a...

/ September 20, 2019 / 1 Comment