Month: October 2019
Cybersecurity Threat Advisory: TransUnion Incident: Credit Info Exposed
Advisory Overview: TransUnion, a credit reporting bureau, recently began notifying some consumers that their credit information had been obtained by an unauthorized person or persons. The access occurred when a threat actor illegally accessed a TransUnion website that allows businesses...
Four lessons learned from Primary ICT Support’s MSP journey
As with anything, there is always a learning curve when you are just starting out. Having spent six years working as a council engineer, in 2006 I decided to take what I’d learned on the front lines and use it...
AI meets vishing
Artificial intelligence is making its presence felt in everything from Amazon’s Alexa to factory floor industrial applications. AI-infused software is ramping up its predictive capabilities and strengthening its algorithmic methodology to become more accurate. Of course, AI can be abused....
Survey suggests large portions of IT budgets are being wasted
A new report on IT spending trends for the coming year suggests there is a significant opportunity for managed service providers (MSPs) to help organizations get a better handle on where and how IT budgets are being allocated.
Is “normal” behavior holding you and your business back from success?
This shocking statement just came in from the US National Library of Medicine regarding diets: “They all work…when you stick to them.” Back when I was teaching fitness classes, the most common question I would get was “What is the...
Survey uncovers massive digital business transformation gap for MSPs to fill
A global survey published today in advance of a FutureStack event in London hosted by New Relic, provider of a platform for monitoring applications and infrastructure, suggests the rise of digital business transformation is likely to be a boon to...
Help your clients responsibly navigate open source
More and more companies are developing software using open source pieces, or using open source tools. As that happens, MSPs need to help clients use it responsibly and so they can comply with licensing rules. You can’t just throw in...
How to take a security-centric approach with your RMM
Q: We recognize that cybersecurity needs to be a priority for our MSP. How can we use the tools we have — or similar tools — to recognize vulnerabilities and anomalies in our customers’ network? Cybercriminals are very good at...
How to build out your services as an MSP
Looking back can teach us a lot about our future. Just like many other MSPs, we have been on the journey of shifting from a value-added reseller to offering managed services. While we may be utilising different technologies now, we...
Tech Time Warp: Royalty and celebrities swept up in UK phone hacking scandal
Your smartphone carries a huge amount of personal data — and National Cybersecurity Awareness Month is a good time to safeguard your mobile phone with best practices such as the use of strong passwords, keeping software up to date, being...
