Month: October 2019

Help your clients responsibly navigate open source

Help your clients responsibly navigate open source

More and more companies are developing software using open source pieces, or using open source tools. As that happens, MSPs need to help clients use it responsibly and so they can comply with licensing rules. You can’t just throw in...

/ October 15, 2019
How to take a security-centric approach with your RMM

How to take a security-centric approach with your RMM

Q: We recognize that cybersecurity needs to be a priority for our MSP. How can we use the tools we have — or similar tools — to recognize vulnerabilities and anomalies in our customers’ network?  Cybercriminals are very good at...

/ October 14, 2019
How to build out your services as an MSP

How to build out your services as an MSP

Looking back can teach us a lot about our future. Just like many other MSPs, we have been on the journey of shifting from a value-added reseller to offering managed services. While we may be utilising different technologies now, we...

/ October 14, 2019
Tech Time Warp: Royalty and celebrities swept up in UK phone hacking scandal

Tech Time Warp: Royalty and celebrities swept up in UK phone hacking scandal

Your smartphone carries a huge amount of personal data — and National Cybersecurity Awareness Month is a good time to safeguard your mobile phone with best practices such as the use of strong passwords, keeping software up to date, being...

/ October 11, 2019
IT services providers need to fill the digital business transformation void

IT services providers need to fill the digital business transformation void

The rise of digital business transformation initiative has the potential to be a major boon for IT services providers. Organizations of all sizes are starting to recognize they need to not only employ IT to become more efficient, they also...

/ October 10, 2019
Run your MSP like a SaaS Company

Run your MSP like a SaaS Company

Many MSP owners I’ve spoken with have said that the hardest part in sales is getting the permission to impress a prospect in the first place. Most potential clients are getting support from a competitor and they might not be...

/ October 9, 2019
IoT devices are the office version of baby monitors

IoT devices are the office version of baby monitors

As the Dad to a three and six-year-old, the days of baby monitors was not that long ago. I owned a baby monitor, but I rarely used it because it also unnerved me. Baby monitors have a well-documented and inherent...

/ October 9, 2019
Bots with conversational interfaces come to Managed Services

Bots with conversational interfaces come to Managed Services

Managed service providers (MSPs) should start moving now toward incorporating conversational interfaces into their customer service applications. Chat bots that rely on natural language interfaces are already employed on the Web. The next wave of these bots, however, will support...

/ October 8, 2019 / 1 Comment
Ask an MSP Expert: How can my MSP provide security for manufacturing clients?

Ask an MSP Expert: How can my MSP provide security for manufacturing clients?

Q: My MSP is located in an industrialized city and an increasing amount of our clients are manufacturing facilities. What can we do to keep our manufacturing clients safe? First of all, congratulations on posing the question — this means...

/ October 7, 2019
Big hat, no cattle: Walking the walk as an MSP

Big hat, no cattle: Walking the walk as an MSP

It’s easy to have lofty ideals in the MSP space without sticking to them. Texas even has a phrase for people like that: “Big hat, no cattle.” The expression comes from the days when herding cattle was a common way...

/ October 7, 2019