Month: October 2019
IT services providers need to fill the digital business transformation void
The rise of digital business transformation initiative has the potential to be a major boon for IT services providers. Organizations of all sizes are starting to recognize they need to not only employ IT to become more efficient, they also...
Run your MSP like a SaaS Company
Many MSP owners I’ve spoken with have said that the hardest part in sales is getting the permission to impress a prospect in the first place. Most potential clients are getting support from a competitor and they might not be...
IoT devices are the office version of baby monitors
As the Dad to a three and six-year-old, the days of baby monitors was not that long ago. I owned a baby monitor, but I rarely used it because it also unnerved me. Baby monitors have a well-documented and inherent...
Bots with conversational interfaces come to Managed Services
Managed service providers (MSPs) should start moving now toward incorporating conversational interfaces into their customer service applications. Chat bots that rely on natural language interfaces are already employed on the Web. The next wave of these bots, however, will support...
Cybersecurity Threat Advisory: American Express Breach by Ex-employee
Advisory Overview American Express – a provider of credit, travel, and other business and personal finance services –advised some customers on September 30, 2019 that their personal and American Express account information may have been compromised and may be used...
Ask an MSP Expert: How can my MSP provide security for manufacturing clients?
Q: My MSP is located in an industrialized city and an increasing amount of our clients are manufacturing facilities. What can we do to keep our manufacturing clients safe? First of all, congratulations on posing the question — this means...
Big hat, no cattle: Walking the walk as an MSP
It’s easy to have lofty ideals in the MSP space without sticking to them. Texas even has a phrase for people like that: “Big hat, no cattle.” The expression comes from the days when herding cattle was a common way...
Tech Time Warp: Fernando Corbató, father of the computer password
Each October, the U.S. Department of Homeland Security shares tips and tricks for tech safety during National Cybersecurity Awareness Month. Naturally, a key focus is using strong, secure passwords — tips the father of the computer password, Fernando Corbató, could...
Cybersecurity Threat Advisory: Comodo Security Breached by vBulletin Zero Day
Advisory Overview: Cybersecurity firm Comodo – who provides website security certificates and other services – recently suffered a breach of their web forum site which included usernames, IP addresses, and other data of forum users. Since many users re-use credentials...
Cybersecurity Threat Advisory: Microsoft Releases Patch for Internet Explorer Vulnerability
Advisory Overview: Microsoft has released an emergency patch for Internet Explorer (multiple versions) that fixes a critical vulnerability in that browser. By manipulating Internet Explorer via a specially-configured website, a threat actor can gain privileges equal to the user who...
