Month: March 2020

How to become the hero in an unlikely situation

How to become the hero in an unlikely situation

Last week, you read about A gift for the MSP heroes of the COVID-19 pandemic. Now, you’ll have the opportunity to explore this topic in depth with the expert, Derek Marin, the founder of Simple Selling. We teamed up to...

/ March 31, 2020
Machine learning, deep learning, and artificial intelligence

Machine learning, deep learning, and artificial intelligence

MSP platforms by nature, are ‘chatty.’ Data is being created, not only by the customers using the platform, but by the platform itself. Every device creates data, and it is generally held in some form of syslog data log. Some...

/ March 31, 2020
Managing a remote workforce

Managing a remote workforce

As the country moves in to lockdown in more states, there are more people than ever working remotely. There are enough posts online with helpful advice for those transitioning into remote workspaces for the first time. What about those of...

/ March 30, 2020 / 14 Comments
Four ways COVID-19 is affecting MSPs

Four ways COVID-19 is affecting MSPs

The outbreak of COVID-19 has changed the way many of us operate and forced us to adapt to working remotely whether we were prepared for it or not. As MSPs and their customers adapt to the shift towards ensuring productive,...

/ March 30, 2020 / 1 Comment
Ask an MSP Expert: What is conversation hijacking and how can I protect against it?

Ask an MSP Expert: What is conversation hijacking and how can I protect against it?

Q: Lately we have heard a lot about emerging conversation hijacking threats. What does conversation hijacking entail and how can my MSP business prevent it from negatively affecting our customers? Hackers and other bad actors are always inventing new methods...

/ March 30, 2020 / 12 Comments
Tech Time Warp: A look back at the first VPN

Tech Time Warp: A look back at the first VPN

As more white collar employees are instructed to work from home to contain the spread of COVID-19, there has been an abrupt uptick in VPN usage. It’s estimated VPN use has increased almost 66 percent since March 11, 2020, in...

/ March 27, 2020
Threat Spotlight: Coronavirus-related phishing

Threat Spotlight: Coronavirus-related phishing

As much of the world grapples with the new coronavirus, COVID-19, and how to handle it, attackers are taking advantage of the widespread discussion of COVID-19 in emails and across the web. Barracuda researchers have seen a steady increase in...

/ March 26, 2020
Handling your MSP marketing efforts during COVID-19

Handling your MSP marketing efforts during COVID-19

As I’m sure you can imagine, over the last few weeks we’ve had a lot of customers reaching out to us at Tech Pro Marketing to ask some variation of the same basic question: “… what do we do now?”...

/ March 26, 2020
MSP community starts to circle the cybersecurity wagons

MSP community starts to circle the cybersecurity wagons

It appears the managed services provider (MSP) community may finally be coming to the conclusion that it’s time to come to each other’s mutual aid, rather than hanging separately. CompTIA has announced it will be assuming the leadership of a...

/ March 25, 2020
Planning for an extended remote workforce

Planning for an extended remote workforce

Over the past week, the remote workforce grew exponentially in an effort to ‘flatten the curve’ against COVID-19. While this is a temporary situation, it could have long lasting effects as businesses and the workforce settle into the new routine....

/ March 24, 2020