Month: September 2020
Survey yields new insights regarding reliance on MSPs
A survey of more than 1,000 IT decision makers in North America and Europe published this week by Spiceworks Ziff-Davis forecasts managed services will account on average for 16 percent of the total IT budget in 2021, a single percentage...
What you should showcase on your MSP website
Previously, I wrote on SmarterMSP about keeping your prices off of your MSP website. This article serves as a continuation of this topic, this time focusing on using your website to tell a story of value over price. In this...
Introducing Managed Workplace 12 SP2
Barracuda MSP is excited to introduce the latest release of its security-centric RMM tool, Managed Workplace. The release of Managed Workplace 12 SP2 highlights Barracuda MSP’s continual effort to innovate and to provide an easy-to-use, easy-to-manage cybersecurity ecosystem for our...
Finding new ways to deal with inevitable tech disasters
The one thing for certain is that when it comes to technology, there will come a time when disaster will strike, and as your client’s IT shop, it’s going to be up to you to fix it. You must have...
Pioneers in Tech: Radia Perlman and the Spanning Tree Algorithm
You may not have heard of the “Spanning Tree Algorithm,” but it’s the backbone of the Ethernet technology we enjoy and rely upon today. The algorithm, also known as the “Spanning Tree Protocol” or STP, was the brainchild of Radia...
Fake news needs real tools
As a journalist, I’m often at the forefront of covering major news stories, whether it be a court case or a tornado. The proliferation of “fake news” however, has become a significant issue to the reporting profession. Not only has...
MSPs need to know where WFH hurts most
Most managed service providers (MSPs) recognize by now that for the foreseeable future, many of their customers’ employees will be working from home more frequently in the wake of the COVID-19 pandemic. The issue MSPs are interested in now is...
How to write a sales email to prepare prospects to talk
Despite a wave of technology-driven sales tactics, email still remains an effective marketing tool in terms of return on investment (ROI) for small to medium-sized MSPs. Even though any MSP can say they know How to Write a Sales Email,...
Continuous transformation: Streamline ops and deliver more value
Continuous transformation in IT operations are more than just industry buzzwords. This is in fact a critical survival tool for any cloud or IT solution deployment today. To achieve continuous transformation, however, innovation must continue well beyond a migration to...
Tech Time Warp: Quite the Hotmail hack, eh?
You might not want to admit it, but you may still have a Hotmail account kicking around. Once your premier account—perhaps an upgrade from AOL—it may now be your throwaway address. Once, though, Hotmail was hip—and quite a target for...