Month: September 2020
Fake news needs real tools
As a journalist, I’m often at the forefront of covering major news stories, whether it be a court case or a tornado. The proliferation of “fake news” however, has become a significant issue to the reporting profession. Not only has...
MSPs need to know where WFH hurts most
Most managed service providers (MSPs) recognize by now that for the foreseeable future, many of their customers’ employees will be working from home more frequently in the wake of the COVID-19 pandemic. The issue MSPs are interested in now is...
Cybersecurity Threat Advisory WordPress File Manager Plugin Vulnerability
Advisory Overview A vulnerability has been discovered in a the popular “File Manager” plugin for the content management system WordPress that can allow an unauthenticated remote attacker to create/move a potentially malicious file on a vulnerable host. This can allow...
Continuous transformation: Streamline ops and deliver more value
Continuous transformation in IT operations are more than just industry buzzwords. This is in fact a critical survival tool for any cloud or IT solution deployment today. To achieve continuous transformation, however, innovation must continue well beyond a migration to...
Tech Time Warp: Quite the Hotmail hack, eh?
You might not want to admit it, but you may still have a Hotmail account kicking around. Once your premier account—perhaps an upgrade from AOL—it may now be your throwaway address. Once, though, Hotmail was hip—and quite a target for...
Malware targeted Windows users in Q1 2020
A new security report released by AV-Test showed some startling, but not surprising, malware statistics. The key takeaway from the study: Computers that run Windows are most prone to attacks by hackers. The AV-Test report discovered that 114 million new pieces of...
Webinar ideas for busy MSPs
Now that events are online for the foreseeable future, it is time to rethink your marketing strategy. With no BNI groups, no cocktail parties, no golf tournaments, and no events to sponsor, how are you going to keep top of...
Race to deliver remote network services at scale is on
Most managed services revolve around the end point. So any time there is a change to the way PCs and mobile computing devices are employed, the average managed service provider (MSP) will be profoundly impacted. Nothing has made that fundamental...
Focus your MSP on customer service, not software
With so many choices when it comes to MSPs or competitive offerings, it’s easy for customers to pick up and leave when their needs are not being met, and they are left wanting more from their services investments. When customers...
