Month: February 2021

Pioneers in Tech: The first African American PhD in Computer Science

Pioneers in Tech: The first African American PhD in Computer Science

The contributions of the Black community to technology history are only just beginning to be recognized, with “hidden figures” such as NASA’s Katherine Johnson finally receiving the accolades they deserve. Another tech pioneer that should be a household name is...

/ February 12, 2021 / 2 Comments
Beware familiarity blindness

Beware familiarity blindness

Phishing continues to dominate security discussions as 2021 unfolds. According to Security Boulevard: “By mid-2020, SlashNext Threat Labs saw the number of daily phishing threats top 25,000 a day, a 30 percent increase over 2019 figures. By fall, the number...

/ February 11, 2021
Data is still what keeps IT leaders up at night

Data is still what keeps IT leaders up at night

The single most important attribute any managed services provider (MSP) can arguably have is empathy for their customers. If the customer doesn’t think their MSP is feeling their pain the odds that they will go find someone else who does,...

/ February 10, 2021
Use 2021 to build more credibility for your MSP

Use 2021 to build more credibility for your MSP

Between the time I took my first IT marketing job in 1997, all the way up until the end (thankfully) of 2020, one of the biggest mistakes I’ve seen IT providers make with their marketing, is putting too much focus...

/ February 9, 2021
Insights for channel partners from Barracuda’s Channel Chiefs

Insights for channel partners from Barracuda’s Channel Chiefs

Today CRN®, a brand of The Channel Company, announced its 2021 list of Channel Chiefs, and we’re excited to share that both Chad Lindsey, who is Sales Vice President, Americas Channels & Field Operations at Barracuda, and Neal Bradbury, who...

/ February 8, 2021
Podcast: Introducing the SmarterMSP Podcast, Episode 1

Podcast: Introducing the SmarterMSP Podcast, Episode 1

The SmarterMSP.com team is excited to announce the official launch of its brand new podcast. The first episode of the SmarterMSP Podcast is now available for your review! In bringing you this podcast, our intent is to continue our mission of...

/ February 5, 2021
Five Super Bowl commercials from tech companies we can’t forget

Five Super Bowl commercials from tech companies we can’t forget

When it comes to the Super Bowl, not everyone’s a football fan, but we can all agree the commercials are at least half the fun — and the tech industry has contributed some of the most memorable big game ads...

/ February 5, 2021
Hit by ransomware, a second time?

Hit by ransomware, a second time?

Sometimes it is easy to overlook the obvious when distracted by the meltdown of the moment. Still, MSPs and other security stakeholders need to take a holistic view when something happens. Often, an MSP may be so concerned – understandably...

/ February 4, 2021 / 1 Comment
MSPs need to take charge of IT trends in the post COVID-19 era

MSPs need to take charge of IT trends in the post COVID-19 era

One of the consistent themes that has emerged during the COVID-19 pandemic as it pertains to IT is that, rather than witnessing massive shifts in how IT is employed, there’s simply been an acceleration of adoption. Everything from videoconferencing to...

/ February 3, 2021
Helping clients understand the employee experience

Helping clients understand the employee experience

Just about everyone has been asked to take a short survey after dealing with customer service or other employees. The idea behind these questionnaires is to make sure you were satisfied with the level of service you received. More importantly...

/ February 2, 2021