Month: August 2021

How to effectively nurture prospects in your MSP sales pipeline

How to effectively nurture prospects in your MSP sales pipeline

Sales efforts focused solely on finding prospects that are ready to engage right now, are missing out on the majority of viable prospects in your MSP sales pipeline or addressable market. Think about the last time you had a need...

/ August 31, 2021
Partner Spotlight: MSP secures remote learning at UK’s esteemed Rugby School

Partner Spotlight: MSP secures remote learning at UK’s esteemed Rugby School

An English boarding school for international students, Rugby School, is one of the oldest independent schools in Britain. Just weeks before the COVID-19 pandemic took hold, Rugby School merged with Bilton Grange Preparatory School, meaning the school’s seven-strong IT team...

/ August 30, 2021
Tech Time Warp: Happy birthday to the Computer Misuse Act

Tech Time Warp: Happy birthday to the Computer Misuse Act

Happy 31st birthday to the British Computer Misuse Act (CMA), which went into effect Aug. 29, 1990, as one of the first cybercrime laws on the books. Although the CMA has undergone several revisions, many cybersecurity experts believe it’s desperately...

/ August 27, 2021
MSPs must address their IT talent management

MSPs must address their IT talent management

The single biggest gating factor when it comes to enabling managed service providers (MSPs) to expand their business is almost always the available technology expertise they can hire. MSPs are locked in a perennial war for IT talent not only...

/ August 26, 2021
The new type of ransomware: Fake ransomware

The new type of ransomware: Fake ransomware

According to ThreatPost, ransomware has seen a significant uptick so far in 2021, with global attack volume increasing by 151 percent for the first six months of the year as compared to the first half of 2020. Businesses owners are...

/ August 25, 2021 / 2 Comments
Identifying an MSP’s most important KPIs

Identifying an MSP’s most important KPIs

Key Performance Indicators (KPIs) are critical for managed services providers (MSPs) looking to leverage data-driven decisions to enhance their operations and offerings. They help a business accurately measure and track key metrics that then enable them to make more informed...

/ August 24, 2021
Ask an MSP Expert: How can an RMM tool grow my MSP business?

Ask an MSP Expert: How can an RMM tool grow my MSP business?

A remote monitoring and management (RMM) tool gives managed services providers (MSPs) the ability to monitor clients’ IT and troubleshoot and repair a range of issues without a trip to their offices or facilities. There’s no doubt an RMM tool...

/ August 23, 2021 / 4 Comments
Tech Time Warp: The One-Two-Three Viral Punch of August 2003

Tech Time Warp: The One-Two-Three Viral Punch of August 2003

August qualifies as the dog days of summer. It’s a good time to take it easy and use some PTO.  But that’s not something the network administrators of 2003 could do, thanks to an onslaught of viruses. August 2003 brought...

/ August 20, 2021
IT leaders start to move past COVID-19 era

IT leaders start to move past COVID-19 era

As organizations of all sizes continue to wait and see how the next phase of the COVID-19 pandemic might evolve, a survey of 400 IT leaders at organizations with more than 500 employees suggests IT leaders, in terms of setting...

/ August 19, 2021
What schools and MSPs need to be doing NOW

What schools and MSPs need to be doing NOW

School buses are beginning to rumble down roadways, lunches are being packed, and playgrounds are bustling with children at play. Yes, schools are back in session. After a year of on-campus instruction essentially lost to the pandemic, the 2021-2022 school...

/ August 18, 2021