Month: August 2021
How to effectively nurture prospects in your MSP sales pipeline
Sales efforts focused solely on finding prospects that are ready to engage right now, are missing out on the majority of viable prospects in your MSP sales pipeline or addressable market. Think about the last time you had a need...
Partner Spotlight: MSP secures remote learning at UK’s esteemed Rugby School
An English boarding school for international students, Rugby School, is one of the oldest independent schools in Britain. Just weeks before the COVID-19 pandemic took hold, Rugby School merged with Bilton Grange Preparatory School, meaning the school’s seven-strong IT team...
Tech Time Warp: Happy birthday to the Computer Misuse Act
Happy 31st birthday to the British Computer Misuse Act (CMA), which went into effect Aug. 29, 1990, as one of the first cybercrime laws on the books. Although the CMA has undergone several revisions, many cybersecurity experts believe it’s desperately...
Cybersecurity Threat Advisory: Microsoft Power Apps Expose 38 Million Records of Data
Threat Update Recent reports indicate that a Microsoft Power Apps misconfiguration may lead to exposure of extremely sensitive data to public sources. SKOUT recommends reviewing your configuration of your Microsoft Power Apps, and performing the Portal Checker diagnostic provided by...
MSPs must address their IT talent management
The single biggest gating factor when it comes to enabling managed service providers (MSPs) to expand their business is almost always the available technology expertise they can hire. MSPs are locked in a perennial war for IT talent not only...
The new type of ransomware: Fake ransomware
According to ThreatPost, ransomware has seen a significant uptick so far in 2021, with global attack volume increasing by 151 percent for the first six months of the year as compared to the first half of 2020. Businesses owners are...
Identifying an MSP’s most important KPIs
Key Performance Indicators (KPIs) are critical for managed services providers (MSPs) looking to leverage data-driven decisions to enhance their operations and offerings. They help a business accurately measure and track key metrics that then enable them to make more informed...
Ask an MSP Expert: How can an RMM tool grow my MSP business?
A remote monitoring and management (RMM) tool gives managed services providers (MSPs) the ability to monitor clients’ IT and troubleshoot and repair a range of issues without a trip to their offices or facilities. There’s no doubt an RMM tool...
Tech Time Warp: The One-Two-Three Viral Punch of August 2003
August qualifies as the dog days of summer. It’s a good time to take it easy and use some PTO. But that’s not something the network administrators of 2003 could do, thanks to an onslaught of viruses. August 2003 brought...
IT leaders start to move past COVID-19 era
As organizations of all sizes continue to wait and see how the next phase of the COVID-19 pandemic might evolve, a survey of 400 IT leaders at organizations with more than 500 employees suggests IT leaders, in terms of setting...
