Month: July 2026
The hidden MSP opportunity in AI-built applications
There’s a lot of chatter these days about a so-called “SaaSpocalypse” that could have significant consequences for IT services providers. As more organizations embrace artificial intelligence (AI), they are deploying more custom applications created with AI-powered coding tools. The rise...
Revenue stalling? Your sales data has the answer
Revenue problems rarely appear overnight. They usually show up in your data first. Lead response times slow. Qualified opportunities disappear. Deals sit in the same pipeline stage. Marketing generates more leads, but conversion rates drop. One salesperson consistently closes more...
Why MFA fatigue attacks keep working
MFA was supposed to be a virtual panacea. For a while, it worked well. But attackers found a reliable workaround that requires no sophisticated malware or cryptographic expertise—just patience and an understanding of human behavior. MFA fatigue attacks, also called...
Bad CRM data is costing your MSP more than you think
Your MSP sales forecasting is only as accurate as the data feeding it. That sounds obvious, but I’ve reviewed MSP pipelines where deals that haven’t moved in six months are still listed as “closing next quarter.” The MSP owner looks...
Cybersecurity Threat Advisory: Forg365 targets M365 accounts
A new phishing-as-a-service (PhaaS) platform, Forg365, is being distributed through Telegram, lowering the barrier to Microsoft 365 account compromise by automating AI-assisted phishing lures and exploiting device code and adversary-in-the-middle (AiTM) authentication flows. What is the threat? Forg365 provides operators...
Cybersecurity Threat Advisory: Critical ServiceNow vulnerability
ServiceNow has disclosed a critical vulnerability, tracked as CVE-2026-6875, with a CVSS score of 9.5, that could allow unauthenticated attackers to execute code in affected ServiceNow environments. The flaw is classified as a sandbox escape vulnerability and affects both hosted...
Tech Time Warp: 1994 Citibank Heist Yet Another Reminder to Keep Credentials Secure
The bank heists of Hollywood are glamorous: all-black clothes, darting around lasers, and — in modern cinema — genius hackers with incredible programming skills. But one of the first major digital heists of history, which took place 32 years ago...
MSPs are at a consolidation crossroads
The annual contract value (ACV), also known as billings, for managed services deals exceeding $5 million increased 2.7 percent year over year in the second quarter, according to the latest report from market research firm Information Services Group (ISG). However,...
Why prospects still don’t understand what you’re selling
MSPs should have a solid understanding of what they offer. The real challenge is whether prospective customers understand it as well. Since many MSPs rely on prospects visiting their website, visitors need to quickly understand the service being offered. One...
When MFA isn’t enough: The session hijacking problem
Good ol’ MFA. It’s the bane of existence for people who want to log in quickly. For cybersecurity professionals, however, MFA has long been a source of reassurance. But some of that confidence is beginning to fade. For years, organizations...
