Month: July 2026
Why MSP pipeline stages stop matching reality
Here’s a quick test. Open your CRM right now and look at your pipeline stages. Do they tell you what the buyer has agreed to, or what your rep did last? If your stages are named things like “Proposal Sent,”...
Pioneers in Tech: A new future for computer-generated graphics
Jurassic Park. The Abyss. Beauty and the Beast. And, 35 years ago this month, Terminator 2. In this edition of Tech Time Warp, we look back at the contributions of Dr. Marc Regis, co-founder of Silicon Graphics Inc. (SGI), whose...
Cybersecurity Threat Advisory: SilverFox deploys ValleyRAT rootkit
SilverFox threat actors are actively running a ValleyRAT campaign to bypass security controls, escalate privileges, and maintain deep system access while avoiding detection. Organizations should treat this as a high-priority threat. Continue reading this Cybersecurity Threat Advisory to protect against...
Cybersecurity Threat Advisory: Adobe ColdFusion exploited
Adobe has confirmed that attackers are actively exploiting CVE-2026-48282, a maximum-severity vulnerability in Adobe ColdFusion. Threat intelligence reports indicate exploitation began within hours of disclosure. The flaw affects ColdFusion versions 2025.9, 2023.20, and earlier, allowing remote code execution on unpatched...
Incident management issues rising in the age of AI
Managed service providers (MSPs) should take note: as the volume of code created using artificial intelligence (AI) coding tools continues to grow, so does the number of incidents that may require their attention. A survey of 406 IT decision-makers at...
Cybersecurity Threat Advisory: EvilTokens targets Microsoft 365
Recent research describes a phishing kit called EvilTokens. It is actively targeting organizations in the U.S. and Europe, especially those in finance and other high-value sectors. Barracuda recommends deploying browser-aware phishing analysis and strengthening Microsoft 365 OAuth and device-code controls....
Why AI search isn’t recommending your MSP
You’ve poured money into your website, SEO, and content marketing. Yet when prospects use AI search results from ChatGPT, Gemini, or Perplexity to find IT provider recommendations, rival MSPs appear. You don’t. The reason is simple: AI search engines don’t...
How MSPs can fix burnout (hint: it’s not more people)
SOC burnout has become a festering issue in the MSP world. Symptoms include analysts cycling through client environments, drowning in alerts, and quietly heading for the door. But the experts working closest to the problem say the conversation has been...
