Expert reflections: Top cybersecurity trends of 2025
As 2025 comes to a close, cybersecurity professionals are taking stock of a year shaped by both familiar threats and rising perils. So, what truly surprised security leaders this year—and what can we learn from it? To find out, I...
The 2025 ITRC Consumer Impact Report: A new era of identity crime
Founded in 1999, the Identity Theft Resource Center (ITRC) is a national nonprofit dedicated to empowering and guiding consumers, victims, businesses and government agencies to minimize risk and mitigate the impact of identity compromise and crime. The ITRC provides free...
Cyberattack targets included MSPs in energy sector
Amazon Web Services (AWS) has issued a stark reminder of just how dangerous and persistent cyberattacks targeting managed service providers (MSPs) can be—especially when those MSPs support critical industries. The cloud provider recently released new findings showing that a series...
AI in 2026: Hype vs. reality
Well, here we are. 2026 has arrived, and chances are you’ve overindulged—not just in food and drink, but in consuming endless “expert” predictions about the year ahead. If you’ve been paying attention, you’ve probably noticed that nearly every forecast has...
Sales & Marketing
Why selling managed services feels harder right now (and what to do about it)
Selling IT managed services feels harder today not because demand has disappeared, but because how buyers make decisions has fundamentally changed. MSPs that understand this shift can shorten stalled sales cycles, improve forecast accuracy, and regain momentum without pushing harder....
10 Critical sales hunting skills every high-performing rep has
Great sales hunters can open new opportunities, create pipelines from scratch, and drive consistent growth. Yet many reps labeled as hunters rely on personality instead of the behaviors that actually generate conversations. The real strength of a true hunter is...
Why every MSP needs a personal newsletter, not a corporate one
There’s one marketing channel I believe every MSP should use: and no, it’s not Google Ads or SEO. It’s email. Specifically, a personal email newsletter. Not a “company update.” Not a “tech tips” email. A message from you, with your...
Security
Cybersecurity Threat Advisory: Critical n8n vulnerability
A severe vulnerability, tracked as CVE-2025-68668 with a CVSS score of 9.9, was recently discovered in n8n, an open-source workflow automation platform. The flaw enables authenticated users with create or modify workflows permissions to execute arbitrary system commands on the...
Cybersecurity Threat Advisory: Critical vulnerability in IBM API Connect
A newly disclosed security vulnerability, CVE-2025-13915, affects IBM API Connect. This flaw could allow a remote attacker to bypass authentication and gain unauthorized access to applications. Review this Cybersecurity Threat Advisory for steps to mitigate your risk. What is the...
Cybercrime in 2026: Faster, smarter and fully industrialized
Cybercrime is no longer a loose collection of hackers, tools and opportunistic attacks. As we move into 2026, it has matured into a highly industrialized ecosystem—complete with specialization, automation, affiliate networks, and even cartel-like business models. The result is a...
Better Business
Customer management incentive programs help fuel MSP growth
Managed service providers (MSPs) have always cared about customer retention—but now IT vendors are putting real incentives behind it. Amazon Web Services (AWS), for example, is introducing two updates to its partner program next year that reward MSPs for keeping...
Customer management incentive programs fuel MSP growth
Customer retention has always been a priority for managed service providers (MSPs), but IT vendors are now placing even greater emphasis on it—and backing that focus with financial incentives. Doubling down on customer retention Amazon Web Services (AWS), for example,...
Tip Tuesday: How to use your PSA to simplify client compliance
Your clients need to meet stringent regulations to avoid fines and legal repercussions. As their managed service provider (MSP), they trust you to help them. Balancing the growing demand for compliance with limited resources is complex, especially when workflows vary...
Tech Insight
Tech Time Warp: HP introduces the first scientific handheld calculator
In a world where smartphones are ubiquitous, it’s worth marveling that only 54 years ago, market research indicated there would be little interest in a pocket-sized scientific calculator. However, in a stroke of bad luck for the slide rule, HP...
Tech Time Warp: Wishing the world a “Merry Christmas” via text for 33 years
This week’s Tech Time Warp goes back thirty-three years ago when a 22-year-old software engineer in the UK started what is now a modern holiday tradition: sending Christmas greetings via text. Neil Papworth sent the first SMS text message to...
Barracuda Assistant arrives in Barracuda Managed XDR dashboard
We’re excited to announce that Barracuda Assistant, our AI-powered support companion, is now available directly within the Barracuda Managed XDR dashboard. With this launch you get instant access to answers, step-by-step guidance and all the how-to resources you need, without ever...
