Ongoing skills shortage drives demand for managed services
Savvy managed service providers (MSPs) realize that any type of ongoing IT skills shortage creates opportunities for them. According to a recent online survey of IT managers conducted by the recruitment firm Robert Half, there are primary areas where IT...
Cybersecurity priorities for MSPs to focus on this year
Many organizations conduct surveys every year about the evolving threats and cybersecurity concerns that enterprises are faced with. Info-Tech Research Group’s report is a must-read for all security stakeholders, chief information security officers (CISOs), and managed service providers (MSPs). Some...
Knowing your AI from your GenAI
For better or worse, artificial intelligence (AI) is a hot topic right now. However, two main forms of AI are being written and spoken about, and it’s essential to understand the difference between them. Note that you may find extra...
Sales & Marketing
Turning your MSP website from a brochure to a lead-driving appointment setter
If you’re researching how to improve your MSP website, you probably fall into a few categories: You spent a lot of money on your MSP website, and it’s not giving you what you want, leads. You’re looking to update your...
ChatGPT for MSP marketing: Predictions for 2024
As part of our 2-part series on ChatGPT for MSP marketing, this second entry highlights future predictions of how ChatGPT will continue to unfold for MSPs looking to implement the tool into their marketing strategy. In case you missed part...
ChatGPT for MSP marketing: What we’ve learned one year in
ChatGPT was unveiled on November 30, 2022 – and there has been no looking back in the marketing world. I want to start by saying that artificial intelligence (AI) is nothing new in marketing. Just like Bitcoin brought cryptocurrency into...
Security
Cybersecurity Threat Advisory: Fortinet FortiClientEMS critical vulnerability
Fortinet has released security updates for an unauthorized code execution vulnerability impacting their FortiClientEMS (Endpoint Management Server) product. The vulnerability, CVE-2023-48788, is related to a flaw that allows unauthenticated malicious actors to execute code or commands onto the server via...
The value of contextual data in cybersecurity
Contextual data has been a term circling the cybersecurity space for a while now. What exactly is contextual data, and how can managed service providers (MSPs) leverage it to make robust protection programs for clients? Contextualized data in cybersecurity refers...
Cybersecurity Threat Advisory: Critical Fortinet vulnerability
A critical vulnerability is affecting many Fortinet devices. Approximately 150,000 Fortinet OS and FortiProxy Secure Web Gateway systems are believed to be exposed to this flaw. Continue reading this Cybersecurity Threat Advisory to learn how you can mitigate the potential...
Better Business
Survey highlights need for additional cloud security expertise
There’s an old maxim that says you can’t manage what you can’t see. That has never been truer than when it comes to cloud computing environments. That lack of visibility, however, also creates opportunities for managed service providers (MSPs) to...
Ask an MSP Expert: How to excel at public speaking
In this edition of Ask an MSP Expert, we delve into the power of public speaking. Whether you’re addressing a conference, leading a sales presentation, or simply conversing in a team meeting, mastering the art of public speaking can profoundly...
Tech Insight
Tech Time Warp: Magistr “disembowels” computers
In early 2001, a nasty bug began making the rounds, hitting computer users hard with a particularly challenging payload as seen in this edition of Tech Time Warp. Magistr—sometimes called “Disemboweler” after the Swedish hacker group thought to be behind...
Pioneers in Tech: Carol Shaw, Atari video game designer
“I was good at math. I entered a bunch of math contests and won awards. Of course, people would say, “Gee, you’re good at math—for a girl. That was kind of annoying. Why shouldn’t girls be good at math?” This...
Tech Time Warp: Leap years trip us up every time
Leap day 2024 was not without its technical complications. For instance, for more than 10 hours Thursday in New Zealand, drivers could not pay via credit card at gas pumps. Such problems are all part of the grand tradition of leap years,...