Category: Better Business

MSPs need to focus on IT management consolidation

MSPs need to focus on IT management consolidation

The need to consolidate the management of IT has never been more acute. In the wake of the COVID-19 pandemic organizations of all sizes will be moving to reduce IT costs as much as possible. A survey of 1,300 IT...

/ May 6, 2020
During uncertain times, ‘all-in-one vendors’ need to step up

During uncertain times, ‘all-in-one vendors’ need to step up

The MSP world is not immune to similar syntheses and consolidation. It used to be that companies worked with multiple vendors simultaneously, deploying different products into different areas of the business and managing vendor relationships internally. This thinking has changed....

/ May 6, 2020
Financial pitfalls: COVID-19’s domino effect

Financial pitfalls: COVID-19’s domino effect

By now, we’ve all heard the term “flatten the curve,” but you might be less familiar with COVID-19’s domino effect. The domino effect refers to COVID-19’s negative impact on multiple businesses, one after the next. For instance, when one business...

/ May 5, 2020 / 1 Comment
Q&A: An MSP’s perspective of the evolving managed services landscape

Q&A: An MSP’s perspective of the evolving managed services landscape

As Global MSP Day (held on May 21st) approaches, Smarter MSP is celebrating what it means to be a managed service provider in 2020 by sitting down with your MSP peers to get their feedback on the state of the...

/ April 30, 2020 / 10 Comments
Give your clients a smooth transition back to work

Give your clients a smooth transition back to work

Hopefully soon, many of us will be heading back to the office to resume what work was like pre-pandemic. While we all want to get back a sense of normalcy, for MSPs this time will be a little hectic. Just...

/ April 29, 2020
MSPs should prepare now for the ‘new normal’

MSPs should prepare now for the ‘new normal’

A survey of 305 finance leaders in the U.S. published this week by PwC offers some indication as to what degree working from home is about to become the new normal in the wake of the COVID-19 pandemic. Nearly half...

/ April 29, 2020
A look back at the evolving trust in the MSP business model

A look back at the evolving trust in the MSP business model

Early MSPs were faced with a high degree of mistrust from the market. First of all, the failure of the application service provider market around the turn of the century made buyers wary of purchasing services that could disappear overnight....

/ April 28, 2020
Ask an MSP Expert: Caring about CARES

Ask an MSP Expert: Caring about CARES

Q: My MSP has several clients who are unable to pay because they now have customers who aren’t paying them. I’ve thought about applying for a loan through the CARES Act. Do you think this a good idea? Before we...

/ April 27, 2020
MSP increases efficiency and wins new business with RMM

MSP increases efficiency and wins new business with RMM

Located in Brisbane, Queensland, Vertu Technology provides IT Managed Services to businesses in Australia, New Zealand, and Indonesia. Founder and Principal, Alex Halim started Vertu Technology in the early 2000s, while working at another IT firm as a Technical Service...

/ April 23, 2020
How COVID-19 pandemic will change managed services utterly

How COVID-19 pandemic will change managed services utterly

The market research firm Information Services Group (ISG) is forecasting that global spending on managed services will decline 7 percent for the full 2020 year in the wake of the COVID-19 pandemic. Given the current pause in spending by most...

/ April 22, 2020