Category: Better Business
2 important lessons from Kaseya’s 2016 Global MSP Pricing Survey
What can you learn from the collective wisdom of more than 400 MSPs? A lot. Kaseya, a provider of IT systems management software, recently released the results of their fifth annual Global MSP Pricing Survey, and I think the results...
Robin Robins: Are you willing to pay the price necessary to succeed?
“An entrepreneur is the greatest contradiction of our world; it’s someone who will work an exhausting 80+ hours a week, dealing with a heap of problems, aggravation, and stress, putting their financial a** on the line for less pay than...
Robin Robins: How much is your time really worth?
I got a very funny e-mail inquiry a while back from a VAR right down the street from our office. Not funny “ha-ha,” but instantly funny to me because he wrote: “I have heard quite a bit about you from...
Infographic: Work and Lifestyle Habits of IT Professionals
MailerMailer, makers of IT marketing automation tool Presstacular, recently took an informal poll of a couple hundred IT professionals and created an infographic that I think you’ll enjoy. Here are some quick highlights: We found that more than 75 percent...
Gary Pica: 5 Qualities of a world-class MSP
As the founder and president of TruMethods, an MSP training company, I come to the table with 20+ years of lessons learned the hard way. My goal is to help you avoid the ever-expanding potholes on the road to becoming...
Are you a victim of service catalog sprawl?
The number of catalogs the average organization is able to provision services through is starting to spin out of control. A new survey of 766 technical support professionals conducted by HDI Research finds that 85 percent of IT professionals now identify...
Robin Robins: Stop worrying about what other people think
“Never argue with stupid people. They will drag you down to their level and then beat you with experience.” —Mark Twain Oh, boy. I’ve gone off and offended someone. Again. Seems like that’s easier and easier to do these days—and...
Are you measuring your telemarketing ROI the wrong way?
Many of our clients tried hiring a telemarketer before they came to work with us at Managed Sales Pros. Often, when I ask them why they let go of their in-house caller, the response is, “Well, they worked with us...
How to grow your business using SOPCulture (and lose 20 lbs.)
Go ahead, make a list. Use two columns: Your Business Goals vs. Your Business Challenges. Put down five goals, and five challenges. What did you come up with? Did your list look anything like this? GOALS: How do I grow...
Ask an MSP Expert: What should I include in my MSP’s newsletter?
Q: At my MSP, we’ve found that email marketing is an efficient way to reach our customers and prospects. Now that we’re comfortable with it, we want to send an email newsletter. We haven’t done this before and want...
