Category: Better Business
Demand for external GDPR expertise starts to increase
With less than a month to go before organizations are required to comply with the General Data Protection Rule (GDPR) that the European Union has pledged to enforce starting May 25, it appears organizations are finally reaching out to external...
Gary Pica: What Henry Ford can teach you about service levels
Henry Ford once said, “Any customer can have a car painted any color that he wants so long as it is black.” Keep this in mind when packaging your IT solutions. By not giving potential clients options, you’re reinforcing your...
MSPs and HIPAA: Navigating the law’s nuances to maximize your value to healthcare organizations
When it comes to the highly complex procedures performed every day in the healthcare field, knowledge and diligence are crucial to positive outcomes. This is just as true in the operating room as it is for healthcare organizations that must...
Mike J Douglass: Find your MSP niche and take your business to the next level
A lot of managed service providers and IT suppliers look the same — they’re all vanilla. Ten years ago, this was fine because you were still in high demand for your IT skills and knowledge. Now with advancements in technology, automation,...
Gary Pica: 3 best practice strategies for MSP pricing models
Determining your managed service provider pricing can feel like “damned if you do, damned if you don’t.” Charge too much, and you’re unable to stay competitive. Charge too little, and you undercut your business, leaving you without the revenue you...
Channel Chat: How joining a peer group can help you find MSP success
Owning an MSP can be lonely. Most of the people you talk to on a regular basis, whether they’re your spouse, your friends, or even other local business owners that you know, don’t understand what it’s like to run an...
Relationship between internal IT teams and MSPs evolves rapidly
A survey of 1,000 senior IT leaders conducted by TEKsystems finds that more than a third (35 percent) plan to increase spending on IT outsourcing in 2018, a six-point increase over 2017. Nearly half (47 percent) also reported that spending on...
Co-seller models find increased appeal in the age of the cloud
The way IT vendors have historically sold products and services has revolved primarily around models where a channel partner either resold the product after acquiring it from the vendor or acted as an agent on behalf of the vendor. But,...
Mike J Douglass: How to improve your productivity while running a busy MSP
A lot of MSPs start out the same — launched by techies that want to create a service offering they can control and develop. This often means the MSP owner is spending most of their time working IN the business and...
Stop doing these 7 manual network management tasks
Active network infrastructure management is a key element of any managed service offering. Traditionally, network management has involved a lot of tedious manual work, making it expensive and very hard to scale. And that’s why many MSPs have shied away...
