Category: Better Business
Ask an MSP Expert: How do I set up an onboarding process for new customers?
Q: I want to create a standard process for conducting customer onboarding sessions at my MSP to make it simpler for any member of my team to run one. This would help us offer onboarding to all of our...
3 Things MSPs need to consider before writing a press release
As an IT service provider, building and communicating your brand effectively should be a top priority every day. It’s not a one-and-done effort. Branding is an integrated and ongoing part of doing business that every IT service provider needs to...
4 Simple ways for MSPs to improve their cold-calling skills
Cold calling gets a bad rap sometimes, and I think it’s mostly because it forces MSPs to go outside their comfort zone. After all, it’s a different skill set, and it takes patience to see results. Making excuses is much...
Robin Robins: Profiting From Problems
The best customers for us are the ones that present us with a new problem, because chances are, if one customer has that problem, 100 more have it, or 1,000, or 10,000. So you start thinking about solution development...
Ask an MSP Expert: How can a fixed-pricing model help grow my MSP business?
Q: I’m currently selling managed services using a per-gigabyte model, and at a conference I went to recently I heard other MSPs talking about how the fixed pricing model works well for their business. It sounds interesting, but I...
Stages of SMB virtualization adoption
A survey conducted recently by Techaisle projects that by the end of 2015 SMBs will virtualize a whopping 70 percent of their servers. This eager embrace of hypervisor technology — for business-critical workloads in particular — makes virtualization enablement services...
Avoid making this fatal MSP business mistake
When I was just a teenager, my father walked me into the local Burger King in Niagara Falls and introduced me to a man who would change my life forever. His name was Dennis, and he wasn’t a multi-million-dollar entrepreneur...
18 Do’s and Don’ts for 2016 Planning as an MSP
As we close in on the end of 2015, preparing for the new year is top of mind for many business owners, and if you’re like many of the MSPs we work with, you’re looking for some tips on how...
How to use cold calling as a thin wedge – the right way
When it comes to selling managed services, there are many things that you can use cold calling for, but one of the best uses is as a thin wedge. Yeah, it’s sales jargon, but “the thin wedge” is one of...
Profitability Plateau: Breaking reactive IT service habits
Are your monthly recurring revenue numbers plateauing at $75,000 to $100,000 a month? Is your profitability stagnant while you struggle to increase sales? Often, this is where MSPs get stuck. You’ve nailed down your processes and made a few sales,...
