Category: Featured
An overlooked way to boost MSP proposal acceptance rates
To improve their MSPs profitability, most firm leaders focus either on increasing sales volume or reducing fixed costs. Sadly, a one percent of sales volume increase adds only 3.2 percent, and a one percent fixed cost reduction adds only 2.3...
Tech Time Warp: The End of Google Pranks on April Fools’ Day?
Out of respect for those affected by the COVID-19 pandemic, Google abstained from its traditional April Fools’ Day tomfoolery during 2020 and 2021. Now in 2022, it appears the pandemic has ended a 20-year streak of online pranks. For this...
Cloud skills crisis creates major opportunity for MSPs
A survey of 610 IT business leaders in North America and Europe conducted by IDC on behalf of Cloudreach, an arm of Atos that focuses on cloud services and Amazon Web Services (AWS), finds 70 percent of respondents view their...
The important role MSPs play in keeping the data center safe
Data is currency to hackers. “For a hacker, there’s no difference between a stack of $50 bills and a bunch of unguarded PHI (personal health information) or credit card numbers,” says Phil Jefferson, an independent cybersecurity consultant in Fort Worth,...
Tech Time Warp: First domain name registered in 1985
File this away for your next pub quiz: The first domain name ever registered was Symbolics.com, registered on March 15, 1985, by Symbolics Computer Corporation, a company that specialized in single-user machines running the LISP programming language. For this week’s...
Pioneers in Tech: Annie Easley, “human computer” to diversity champion
As we transition from Black History Month to Women’s History Month, it’s hard to think of a more inspiring group of technology pioneers than the Black women who worked as “human computers” at NASA. Only a few of their stories...
MSPs should emphasize securing Guest User Accounts within SaaS apps
Guest User Accounts that SaaS application providers make available to organizations, are becoming a major security issue that managed service providers (MSPs) are arguably in the best position to resolve. A report published this week by SaaS Alerts, a provider...
Ask an MSP Expert: How can we streamline our patch management process?
Q: With the increase of cyber attacks and the growing remote workers, what are some best patch management practices to better protect my customers? Patch management serves as a key defense against cyber threats and is also required to ensure...
The importance of DLP and DRM to an MSP
As organisations struggle to come to terms with a hybrid workplace where people are working on a spectrum from full-time in the office to full-time at home, there is one area that should be top of mind for them –...
Tech Time Warp: The great Michelangelo scare
Thirty years ago, PC users around the world were left saying “Huh?” after the much-hyped Michelangelo virus turned out to be, well, not much. The virus’ enduring legacy might say more about the media than about a security risk, as...
