Category: Featured
Clients are rethinking what they want from their MSP
A survey of 400 executives from Global 2000 companies conducted by the Information Services Group (ISG) found that more than three-quarters (77 percent) believe it is more important than ever for service providers to demonstrate productivity improvements and deliver measurable...
6 Ways to improve your MSP’s AI search visibility
You’ve spent years packing your website with content that proves your IT expertise across service pages, blog posts, and case studies. Now buyers ask ChatGPT, Perplexity, and other AI tools about the top MSPs. They don’t browse IT providers’ webpages,...
How MSPs can bridge the security leadership gap
CISOs and SMBs are not a combination you often see. Not because SMBs don’t need security leadership. Regulatory pressure, cyber insurance requirements, and customer security questionnaires are making strategic security leadership a necessity. The challenge is cost. A skilled CISO...
“We already have an MSP website” isn’t the same as being found online
Two years ago, your managed service provider (MSP) invested in a website redesign. New layout, updated copy, maybe a fresh logo treatment. You paid the invoice and moved on, because the work was done. Except the work wasn’t done. The...
Tech Time Warp: Cryptolocker spreads fast and at great cost
Thirteen years ago, computer users in the United States were returning to the office after the long Labor Day weekend when reports began surfacing of a new virus: Cryptolocker. The concept of ransomware wasn’t new — it had started back...
Cybersecurity Threat Advisory: SynkLoader Teams phishing campaign
Security researchers have identified a phishing campaign that uses Microsoft Teams messages impersonating IT support staff to distribute a newly discovered malware known as SynkLoader. Read this Cybersecurity Threat Advisory to understand the risks associated with SynkLoader, identify potential exposure,...
Cybersecurity Threat Advisory: SonicWall zero‑day RCE campaign
Threat actors are actively targeting SonicWall SMA1000 appliances by exploiting two zero-day vulnerabilities affecting models 6210, 7210, and 8200v. Review this Cybersecurity Threat Advisory to protect your systems and mitigate risk. What is the threat? The attack chain exploits two...
Survey: AI readiness and data integration shape MSP loyalty
A recent survey of 600 IT and security decision-makers at organizations with 200 to 1,000 employees found that nearly two-thirds of respondents are considering switching to a new managed services provider (MSP) within the next 12 months. Conducted by market...
The real reason MSP owners avoid marketing (and why it always catches up with them)
I’ve had a version of this conversation hundreds of times. An MSP owner comes to me frustrated. They’ve tried a few things, nothing has stuck, and now they’re thinking about hiring a marketing coordinator. Someone to “handle” it. Someone to...
Turning regulatory pressure into predictable revenue for MSPs
An MSP owner almost needs to be a lawyer or legislator these days to keep up with the ever-changing regulatory landscape or at least have one on speed dial. There is a lot to navigate, from state privacy laws and...
