Category: Featured
Will AI recommend your MSP to buyers?
Key takeaways Your prospects ask AI for a list of MSPs before they ever search Google or visit a provider’s website. They describe their company, IT environment, security concerns, industry requirements, and location, then ask ChatGPT, Gemini, or Perplexity which...
How MSPs can use AI to build better prospecting lists
AI can help with MSP sales prospecting, but I wouldn’t spend ten minutes asking an LLM to research every company before making a call. Instead, use AI to remove the administrative work that slows prospecting: cleaning lists, extracting data from...
Cybersecurity Threat Advisory: Ransomware exploits Confluence servers
Feral Wolf has targeted Russian organizations through exposed Confluence servers, insecure 1C configurations, and compromised contractors, ultimately deploying ransomware. The campaign exploited the Atlassian Confluence vulnerability CVE-2023-22515. What is the threat? Feral Wolf is a financially motivated ransomware group that...
Cybersecurity Threat Advisory: WordPress Click2Shell flaw enables RCE
Researchers have disclosed a WordPress exploit chain known as Click2Shell, which was addressed in WordPress 7.1.1 as part of a security release containing 11 fixes. When combined with vulnerabilities in affected themes, the attack can lead to remote code execution...
Tech Time Warp: Lessons learned from the Yahoo breaches of the early 2010s
Ten years ago, Yahoo announced a massive security breach—the largest of its time. Account information for 500 million Yahoo users had been stolen in a hybrid state-sponsored and criminal hacker attack. When cyber espionage reached Yahoo The details sound straight...
AI is putting pressure on GSI contract renewals
A recent survey of 112 U.S.-based IT leaders at global enterprises suggests contract renewal discussions with global systems integrators (GSIs) may become more challenging. Market research firm UserEvidence conducted the survey on behalf of BigPanda, an AIOps platform provider. The...
Barracuda AI Data Security: The next MSP opportunity in the age of AI
AI is creating one of the biggest managed services opportunities in years. As customers rapidly adopt Microsoft Copilot, ChatGPT, Claude, Gemini, and other AI tools, many are asking the same question: How do we take advantage of AI without exposing...
How AI is reshaping the cybersecurity talent pipeline
Through conversations with managed service provider owners, I often hear optimism about AI’s ability to close the cybersecurity talent gap. In Part I of this series, we explored how MSPs can develop talent internally, create career paths, and use AI...
How MSPs can turn sales calls into better marketing
Your prospects are already telling you what your MSP should be writing about. They tell you what worries them, what they don’t understand and why they’re unhappy with their current provider. They explain their concerns about switching, pricing and what...
Tech Time Warp: There she is… Miss computer-predicted America
In 1981, David Remnick — future editor of The New Yorker — wrote the following in The Washington Post: “… something has to be said for any kind of technology that can interpret hazy Miss America qualities like radiance and...
