Results for: ask an expert
AI meets vishing
Artificial intelligence is making its presence felt in everything from Amazon’s Alexa to factory floor industrial applications. AI-infused software is ramping up its predictive capabilities and strengthening its algorithmic methodology to become more accurate. Of course, AI can be abused....
How to take a security-centric approach with your RMM
Q: We recognize that cybersecurity needs to be a priority for our MSP. How can we use the tools we have — or similar tools — to recognize vulnerabilities and anomalies in our customers’ network? Cybercriminals are very good at...
Run your MSP like a SaaS Company
Many MSP owners I’ve spoken with have said that the hardest part in sales is getting the permission to impress a prospect in the first place. Most potential clients are getting support from a competitor and they might not be...
What it really takes to become a Managed Security Services Provider (MSSP)
If an IT solution provider wants to become a managed security services provider (MSSP), they will need the ability to remediate a cybersecurity breach in well under two hours, based on how long it currently takes the average IT organization...
The power of peer groups
I was recently asked by a Managed Service Provider (MSP) owner what the one thing is that would help him build a successful IT Solution Provider business. I think this particular business owner was expecting me to share a book...
Tech Time Warp: Stration worm preys on users’ best intentions
In September 2006, the tech world was focused on a reported Windows vulnerability related to the implementation of Vector Markup Language (VML). While programmers raced to fix the VML issue, spammers capitalized on the opportunity. Using the new bug in...
Are banks doing enough to combat cybercrime?
Last week we explored the security vulnerabilities posed by banks using legacy systems and how MSPs can play a mitigation role. This week, we explore the steps banks and their security teams should be taking today to prevent the next...
Where should IT leadership go for advice?
IT executives are looked upon as the technology experts within their organizations, but where can they go for trusted advice when they don’t have all the answers? Technology consulting offers an excellent platform to fill the trusted adviser role for...
MSPs should start investing in the banking industry
Financial firms have long been at the forefront of malware attacks. In fact, a report released this year shows that a full 25 percent of attacks are aimed at businesses in the finance industry. The reasons for “virtual bank robberies”...
This Labor Day, MSPs should rethink their IT staffing strategy
During the upcoming Labor Day holiday weekend, most leaders of managed service providers (MSPs) will turn their thoughts to IT staffing issues. After all, the success of any MSP basically comes down to how they manage their IT talent. The...
