Tag: AI
2024 MSP Midyear Outlook: Adapting to shifting markets and leveraging emerging trends
As we approach the second half of 2024, managed service providers (MSPs) are at a critical juncture. The ever-changing landscape of technology, cyber threats, and market demands presents both challenges and opportunities. In our recent “The Evolving Landscape of the...
Threat Spotlight: How ransomware for rent rules the threat landscape
This year’s annual review of ransomware attacks looks at the threat from two perspectives. First, for the third year running we’ve taken a global sample of reported ransomware attacks and analyzed what they tell us about ransomware attackers and their...
Predictions for the future of AI in cybersecurity
Threat actors are improving their attacks by leveraging artificial intelligence (AI) in every way. AI makes every attack from deepfakes to credential stuffing cheaper, better, and faster. The good news is that the security industry also has access to AI capabilities, and AI-enhanced...
MSPs must prioritize mobile device security
Last week, we had an overview of the increasing concerns and security challenges surrounding mobile devices. This week, we continue the conversation about mobile devices with Eric O’Neill. Eric is a former FBI counterterrorism and counterintelligence operative, cybersecurity keynote speaker,...
The MSP’s guide to finding the AI balance
In my last few posts, I’ve covered how managed service providers (MSPs) can use artificial intelligence (AI) to cut costs, increase margins, and provide new services to customers. In each one, I have touched on how AI is not the...
Businesses are seeking help to deploy AI
Nearly half (47 percent) of the 1,000 senior technology executives surveyed in a recent study shows that they are seeking external assistance to implement AI. Of which, 22 percent are partnering with a technology services provider, while 25 percent partners...
Small business confidence on the rise
Small businesses, a main target audience of managed service providers (MSPs), appear to be regaining confidence in the post-pandemic economy. A Small Business Index created by MetLife and the U.S. Department of Commerce finds nearly half (46 percent) say they...
Leveraging AI to streamline MSP customer management
In part one of this series, we took a look at how artificial intelligence (AI) can be used to elevate managed service provider (MSP) efficiency and improve MSP operations. Here, we are going to look at how AI can improve...
Can AI help MSPs improve margins?
Artificial intelligence (AI) is being touted as a magic elixir – whatever the problem is, AI is the answer. Unfortunately, it is not quite ready to do many of the more advanced things that people want to do. However, in...
Increased adoption of emerging technology challenges MSPs
The pace at which new technology is emerging and being adopted is accelerating in a way that will require many managed service providers (MSPs) to adjust their overall business strategies. A global survey of 693 organizations has been conducted by...
