Tag: AI
Mastering AI fluency: The new imperative for MSP cyber resilience
The cybersecurity landscape isn’t just shifting; it’s being fundamentally rewritten. Artificial intelligence (AI) – specifically generative and agentic AI – has lowered the entry barrier for cybercriminals, allowing them to launch attacks with unprecedented speed, scale, and sophistication. For MSPs,...
Survey: IT teams relying on third-party expertise for agentic AI
A survey of 625 IT professionals with cloud computing expertise finds that well over two thirds (69 percent) plan to source agentic artificial intelligence (AI) capabilities through IT or consulting service providers—second only to agentic AI platform vendors, which came...
How MSPs build digital credibility and get found in AI search: 7 strategies
Key takeaways Your prospects use AI to research and vet IT providers Highlight certifications and partnerships Keep messaging consistent across every channel Do buyers know you exist? AI search is delivering the rep-free experience 75 percent of buyers told Gartner...
Wave of AI agents creates major new opportunity for MSPs
The rapid rise of artificial intelligence (AI) agents is unlike any past technology shift. It creates a significant opportunity for managed service providers (MSPs) to expand and enhance their offerings. AI agent adoption accelerates at unprecedented speed A survey of...
MSPs need to move beyond monitoring to embrace observability
Monitoring has long been a foundational element of any managed services portfolio. But as IT environments grow more distributed and complex, organizations now expect service providers to go further—beyond simply tracking metrics to truly observing what’s happening across their systems...
Shadow IT: A growing risk and opportunity for MSPs
MSPs already juggle a growing list of responsibilities—and that list keeps expanding while resources do not. One issue increasingly demanding attention is the rise of employees adopting tools that neither internal IT nor the MSP has approved. This concern comes...
Cybersecurity Threat Advisory: Malicious VS Code extension impersonating Clawdbot
Security researchers discovered a malicious Visual Studio Code (VS Code) extension named “ClawdBot Agent” impersonating the trending AI assistant Clawdbot. Although it offers functional AI coding features, the extension secretly deploys a weaponized remote access tool on Windows systems immediately...
The Evolution of BEC: Smarter attacks, higher stakes
Business email compromise (BEC) remains one of the most financially damaging cybercrimes targeting U.S. companies, with losses reaching $2.77 billion across more than 21,000 incidents in 2024, according to the FBI’s Internet Crime Complaint Center. Even more concerning is how...
Report: Global managed services market to exceed $1 trillion by 2035
A new report from Market Research Future (MRFR) projects that the managed services market in North America will grow at a CAGR of 7.18 percent between 2025 and 2035, reaching $419.7 billion, up from $209.9 billion in 2025. Globally, the...
