Tag: Managed services
Should MSPs make cybersecurity services mandatory?
In the wake of several high-profile cybersecurity breaches involving artificial intelligence (AI) agents, many managed services providers (MSPs) may need to rethink their approach to cybersecurity. Some, such as Managed IT Services Santa Clarita (MITSSC), are going even further. The...
How MSPs can turn customer reviews into better marketing
Most MSPs already have valuable sales and marketing language sitting in public reviews. Customers tell you what they noticed, what changed after hiring you, what frustrated them before, and what they value enough to mention without being prompted. That is...
Your clients are already using AI, you just don’t know it yet
What better way to mark Cybersecurity Awareness Month than by talking about one of today’s most overlooked workplace risks: AI. AI is now woven into most workplace IT environments. Employees use ChatGPT, Copilot, Gemini, and dozens of other AI tools...
The industries driving managed services growth are changing
A report from Information Services Group (ISG) suggests that managed services growth remains steady year over year, but demand is shifting across industry sectors. ISG tracks new managed services contracts worth more than $5 million that are awarded each quarter....
AI investments are raising the stakes for MSPs
The saying that two opposite things can both be true appears especially relevant for channel partners today. A survey of 400 decision-makers at IT solution providers in North America and Western Europe conducted by Futurum Group found that more than...
AI drives changes to MSP certification
A certification many managed service providers (MSPs) use to validate their IT service practices now covers AI-enabled services, privileged identities, and third-party providers. The latest version of the Unified Certification Standard for Cloud and Managed Service Providers from MSPAlliance also...
The MSP guide to managing supply chain risk
In 2026, supply chain attacks have become one of the most feared threats in cybersecurity, and for good reason. When attackers compromise a vendor with privileged access to multiple environments, they do not just breach one organization. They can potentially...
AI is putting pressure on GSI contract renewals
A recent survey of 112 U.S.-based IT leaders at global enterprises suggests contract renewal discussions with global systems integrators (GSIs) may become more challenging. Market research firm UserEvidence conducted the survey on behalf of BigPanda, an AIOps platform provider. The...
How MSPs can turn sales calls into better marketing
Your prospects are already telling you what your MSP should be writing about. They tell you what worries them, what they don’t understand and why they’re unhappy with their current provider. They explain their concerns about switching, pricing and what...
Clients are rethinking what they want from their MSP
A survey of 400 executives from Global 2000 companies conducted by the Information Services Group (ISG) found that more than three-quarters (77 percent) believe it is more important than ever for service providers to demonstrate productivity improvements and deliver measurable...
