Tag: MSP
Bad CRM data is costing your MSP more than you think
Your MSP sales forecasting is only as accurate as the data feeding it. That sounds obvious, but I’ve reviewed MSP pipelines where deals that haven’t moved in six months are still listed as “closing next quarter.” The MSP owner looks...
Cybersecurity Threat Advisory: Forg365 targets M365 accounts
A new phishing-as-a-service (PhaaS) platform, Forg365, is being distributed through Telegram, lowering the barrier to Microsoft 365 account compromise by automating AI-assisted phishing lures and exploiting device code and adversary-in-the-middle (AiTM) authentication flows. What is the threat? Forg365 provides operators...
Cybersecurity Threat Advisory: Critical ServiceNow vulnerability
ServiceNow has disclosed a critical vulnerability, tracked as CVE-2026-6875, with a CVSS score of 9.5, that could allow unauthenticated attackers to execute code in affected ServiceNow environments. The flaw is classified as a sandbox escape vulnerability and affects both hosted...
MSPs are at a consolidation crossroads
The annual contract value (ACV), also known as billings, for managed services deals exceeding $5 million increased 2.7 percent year over year in the second quarter, according to the latest report from market research firm Information Services Group (ISG). However,...
Why prospects still don’t understand what you’re selling
MSPs should have a solid understanding of what they offer. The real challenge is whether prospective customers understand it as well. Since many MSPs rely on prospects visiting their website, visitors need to quickly understand the service being offered. One...
When MFA isn’t enough: The session hijacking problem
Good ol’ MFA. It’s the bane of existence for people who want to log in quickly. For cybersecurity professionals, however, MFA has long been a source of reassurance. But some of that confidence is beginning to fade. For years, organizations...
Why MSP pipeline stages stop matching reality
Here’s a quick test. Open your CRM right now and look at your pipeline stages. Do they tell you what the buyer has agreed to, or what your rep did last? If your stages are named things like “Proposal Sent,”...
Cybersecurity Threat Advisory: SilverFox deploys ValleyRAT rootkit
SilverFox threat actors are actively running a ValleyRAT campaign to bypass security controls, escalate privileges, and maintain deep system access while avoiding detection. Organizations should treat this as a high-priority threat. Continue reading this Cybersecurity Threat Advisory to protect against...
Cybersecurity Threat Advisory: Adobe ColdFusion exploited
Adobe has confirmed that attackers are actively exploiting CVE-2026-48282, a maximum-severity vulnerability in Adobe ColdFusion. Threat intelligence reports indicate exploitation began within hours of disclosure. The flaw affects ColdFusion versions 2025.9, 2023.20, and earlier, allowing remote code execution on unpatched...
Incident management issues rising in the age of AI
Managed service providers (MSPs) should take note: as the volume of code created using artificial intelligence (AI) coding tools continues to grow, so does the number of incidents that may require their attention. A survey of 406 IT decision-makers at...
