Tag: remote employees

Protecting remote workers from COVID-19 phishing attacks

Protecting remote workers from COVID-19 phishing attacks

Q: One of our customers’ remote workers recently clicked a phishing link. While we were able to prevent the attack from ultimately being successful, this is quite concerning, especially since remote workers are not within a secured network. How can...

/ May 18, 2020 / 1 Comment
Give your clients a smooth transition back to work

Give your clients a smooth transition back to work

Hopefully soon, many of us will be heading back to the office to resume what work was like pre-pandemic. While we all want to get back a sense of normalcy, for MSPs this time will be a little hectic. Just...

/ April 29, 2020
Ask an MSP Expert: How can I convince clients to add VPNs for a remote workforce?

Ask an MSP Expert: How can I convince clients to add VPNs for a remote workforce?

Q: We are now supporting more clients with remote workers than we ever have before. We see using VPNs as a very useful tool for helping to securing their workforces, but some clients are reluctant to use them. What can...

/ April 20, 2020 / 6 Comments
Recruiting remote sales agents

Recruiting remote sales agents

Recruiting sales development agents is challenging to begin with. Nobody ever dreamed of becoming a telemarketer when they were a child. With unemployment in February 2020 at 4 percent, agent recruitment was bang-your-head-against-a-wall frustrating. With unemployment at 30 percent, people...

/ April 6, 2020
Pandemic plans: How can I help my SMB customers prepare?

Pandemic plans: How can I help my SMB customers prepare?

During flu season, it’s only natural to prioritize health. We tend to eat better, exercise more, and make an extra effort to remember our daily vitamins. But when sickness hits on a global scale, it’s not enough to focus on...

/ April 2, 2020
Ten things MSPs should focus on to mitigate economic downturn caused by COVID-19

Ten things MSPs should focus on to mitigate economic downturn caused by COVID-19

The COVID-19 pandemic is clearly driving a wave of economic disruption from which no managed services provider (MSP) will be immune. However, as organizations move to implement business continuity plans, many of them are turning to MSPs. In fact, there...

/ April 1, 2020
Managing a remote workforce

Managing a remote workforce

As the country moves in to lockdown in more states, there are more people than ever working remotely. There are enough posts online with helpful advice for those transitioning into remote workspaces for the first time. What about those of...

/ March 30, 2020 / 14 Comments
Tech Time Warp: A look back at the first VPN

Tech Time Warp: A look back at the first VPN

As more white collar employees are instructed to work from home to contain the spread of COVID-19, there has been an abrupt uptick in VPN usage. It’s estimated VPN use has increased almost 66 percent since March 11, 2020, in...

/ March 27, 2020
Beyond phishing: Best practices for working from home

Beyond phishing: Best practices for working from home

Millions of workers worldwide are now finding themselves employed remotely. They are trying to keep the gears of earth’s economy turning, even as the COVID-19 causes many industries to halt. Working from home has created unfamiliar terrain for many people...

/ March 24, 2020
Ask an MSP Expert: How can we protect data in a remote work environment?

Ask an MSP Expert: How can we protect data in a remote work environment?

Q: Most of our clients have sent their workers home to work remotely due to the COVID-19 epidemic. How can we keep our technicians and our client’s data safe? The spread of COVID-19 has wreaked havoc on businesses across the...

/ March 23, 2020