Tag: Technology Trends
SaaS players want to ease creation of digital workflows
With the pandemic forcing businesses to leave the office and work from home, chances are many organizations have turned to cloud services like Box to share files and collaborate. SaaS vendors recognize that customers are moving online much faster due...
MSPs need to adjust rapidly to the changing SD-WAN landscape
The future of work in the wake of COVID-19 is most definitely hybrid. A survey of 600 IT decision makers published this week by Xerox finds that on average 82 percent of the workforce in organizations will have returned to...
Faster digital business transformation bodes well for MSPs
A survey of 200 senior IT executives working at organizations with more than 2,500 employees conducted by IDG Research on behalf of Insight Enterprises, a provider of IT services, suggests there is a high correlation between organizations that have launched...
Robotic process automation for legacy environments
MSPs often deal with customers who are using older technology, sometimes years or decades old. In small and medium businesses if it’s not broken you probably aren’t going to invest resources by modernizing the toolset. But one thing you can...
A strategic plan for going cloud
When moving IT infrastructure to the cloud, it’s essential to have a strategic plan to guide you. Here are a few things you should consider.
Post COVID-19, what’s next for your MSP?
It’s been a challenging time for IT solution providers and Managed Service Providers (MSPs). The COVID-19 pandemic saw an unprecedented upswing in support requests to MSP Helpdesks, as the world suddenly moved to a Work from Home (WFH) set up....
Ask an MSP Expert: How can I convince clients to add VPNs for a remote workforce?
Q: We are now supporting more clients with remote workers than we ever have before. We see using VPNs as a very useful tool for helping to securing their workforces, but some clients are reluctant to use them. What can...
Tech Time Warp: A look back at the first VPN
As more white collar employees are instructed to work from home to contain the spread of COVID-19, there has been an abrupt uptick in VPN usage. It’s estimated VPN use has increased almost 66 percent since March 11, 2020, in...
AI could help make your clients more secure
There are so many security threats coming at us from all sides. It’s beyond our ability to keep up without the help of technology. Today, that means using artificial intelligence to help understand and scan for issues. As technology continues...
Chatbots could help reduce the customer service burden
Customer service is a key part of running any business, but SMBs struggle with the cost of hiring and training customer service reps. It’s expensive to find quality employees who understand both the products and the business and can act...
