Month: August 2018

network management
Network Management: In Search of a Few Good GUIs

Network Management: In Search of a Few Good GUIs

Most of the time, interacting with electronic devices is as simple as point and click. In many instances, you don’t even have to think very hard about where to point, thanks to the richly intuitive tools that have evolved out...

/ August 20, 2018
Ask an MSP Expert: What do I need to teach my customers to keep them safe from ransomware?

Ask an MSP Expert: What do I need to teach my customers to keep them safe from ransomware?

Q: Recently, one of my customers was hit with ransomware and ended up needing to pay a hefty ransom. I’ve tried to warn some of my customers about cyber threats in the past, but I can’t seem to get through....

/ August 20, 2018
k-12 security
How MSPs can help conquer K-12 security challenges

How MSPs can help conquer K-12 security challenges

The ubiquitous yellow school buses are starting to rumble down the roads. High school athletes can be seen out on practice fields. Work-from-home parents will soon have their days “free” again. And for MSPs that manage school networks, summer breaks...

/ August 17, 2018
Tech Time Warp: The backstory behind your HP printer

Tech Time Warp: The backstory behind your HP printer

For the modern user, HP is just another big-name brand in the world of PCs and printers. But the history of Hewlett Packard (which incorporated on Aug. 18, 1947) is downright charming — and predates the start of Apple, Microsoft,...

/ August 17, 2018
Modernization of IT services potentially cuts both ways for MSPs

Modernization of IT services potentially cuts both ways for MSPs

A major shift in terms of how IT services are monitored and managed that is being driven by a need to correlate events in real time creates both risk and opportunity for managed services providers (MSPs). A survey of 100...

/ August 16, 2018
data rights management
Clive Longbottom: MSPs need to think beyond physical security

Clive Longbottom: MSPs need to think beyond physical security

As an MSP, you probably spend a lot of time making sure that your platform is secure — using long, complex passwords and (hopefully) two-factor authentication wherever possible; specifically named superuser accounts, rather than general shared sysadmin ones; heuristic-based anti-malware...

/ August 15, 2018
fax security
When it comes to security, even your fax machine could be vulnerable

When it comes to security, even your fax machine could be vulnerable

The fax machine, that ancient document-transmission tool, is still in use in many offices. You would think that technology that was invented in the 19th century, and popularized in offices in the 1980s, would be fairly safe when it comes...

/ August 14, 2018
MSPs have a vested interest in providing end users with cybersecurity training

MSPs have a vested interest in providing end users with cybersecurity training

Given the costs of investigating security breaches and then cleaning up after them, managed service providers (MSPs) arguably now have a vested interest in training end users to better recognize cybersecurity threats. After all, it’s the MSP that usually absorbs...

/ August 14, 2018
Ask an MSP Expert: How do I know when I should make the transition to MSP?

Ask an MSP Expert: How do I know when I should make the transition to MSP?

Q: I keep hearing that the industry is moving toward a managed services model. I’m not convinced I should take the leap. How do I know when I’m ready to make the transition to become a managed services provider? What...

/ August 13, 2018
Tech Time Warp: Microsoft Issues Alert on Blaster Worm

Tech Time Warp: Microsoft Issues Alert on Blaster Worm

Fifteen years ago, Microsoft had a big problem on its hands. Machines running Windows 2003/XP/2000/NT were being infected by a nasty worm known as Blaster. On Aug. 11, 2003, Microsoft issued an alert warning of Blaster, which exploited a vulnerability...

/ August 10, 2018