Month: July 2019
Microsoft is betting on a common data model to win the cloud wars
If there was one theme that Microsoft CEO Satya Nadella consistently emphasized during his keynote at last week’s Microsoft Inspire conference, it was how critical Microsoft’s Common Data Model will be in ultimately differentiating them as a cloud service provider....
Partner Spotlight: MSP deploys patches 3 times faster
Headquartered in Topeka, Kansas, Premier One provides managed IT and security services as well as IT consulting to small businesses. The company’s client base includes service-based industries, such as title insurance, accounting, legal and nonprofit, with branch offices in multiple...
The power of the service recovery paradox
Mistakes happen all the time in business. No one is perfect and can foresee every eventuality. Servers are misconfigured, connections go down, and patches are missed. Whilst the immediate effect and impact of a service failure may not be great,...
How can we maintain efficient communication as our MSP grows?
Q: Our MSP has been pretty successful lately, which has allowed us to grow and hire more people. With our team continuing to increase in size, what are some ways for us to maintain the proper communication to make sure...
Is outsourcing your marketing a good idea?
I recently saw a website selling marketing services to MSPs that offered to “send out blurbs several times a week” via your company’s social media pages. Another offered to do “e-mail blasts” to your list. It got me thinking… is...
Halt! Who goes there? Helping clients manage passwords
The idea of passwords goes back long before computers, back to when you had to prove you were a friend by giving the secret word to get by the guard. Much later, it provided a way to prove you were...
Tech Time Warp: The legacy of the Apollo Guidance Computer
Looking back at the Apollo 11 mission 50 years ago, it might be easy to overlook the lasting impact of man’s first steps on the moon. Neil Armstrong, Buzz Aldrin, and Michael Collins captivated not only their fellow Americans, but...
MSPs should start setting expectations for 5G wireless networking services now
The time when managed service providers (MSPs) will need to sit down with customers to have a serious conversation concerning the rollout of 5G wireless networks has arrived. While there’s already a massive amount of hype surrounding 5G networks, cities...
Why you shouldn’t replace your old website
It’s mid-morning and my cell phone rings. The lady on the other end, the owner of an MSP in Dallas, explains that she needs a new website. So I ask, “Would you mind if I ask what specifically isn’t working?” She replies,...
Cybersecurity threats are no longer just a big company problem
The cybersecurity landscape has changed — what was once considered “just a large company” problem now affects companies of all sizes. While many small business owners continue to operate under the belief that security breaches only impact large businesses —...
