Month: July 2019

High availability – table stakes or competitive advantage?

High availability – table stakes or competitive advantage?

Cloud computing has been positioned as a means of providing a highly available platform at a low price. This is true, but only to an extent. We have seen that even big platforms, such as AWS and Google Cloud Platform,...

/ July 8, 2019
Ask an MSP Expert: How can I grow my business with existing customers?

Ask an MSP Expert: How can I grow my business with existing customers?

Q: We are constantly trying to grow our business, but the sales process to win a new customer is time-consuming. How can we grow our business with our existing customers? While it is exciting, acquiring new customers is time-consuming and hard to...

/ July 8, 2019
Tech Time Warp: Where did Carmen Sandiego come from?

Tech Time Warp: Where did Carmen Sandiego come from?

The same generation of schoolchildren who traveled the Oregon Trail also crisscrossed the globe in hot pursuit of one international supervillain named Carmen Sandiego. Apple’s early investment in the education market meant schools were filled with Apple IIs and children...

/ July 5, 2019
Number of data protection officers increases dramatically in wake of GDPR

Number of data protection officers increases dramatically in wake of GDPR

It seems that a chief data protection officer is not only an official job responsibility, it’s a necessity. It’s estimated there are now more than half a million data protection officers in Europe alone, one year after the General Data...

/ July 4, 2019
Silex is disabling IoT devices as IoT’s growth becomes a security challenge

Silex is disabling IoT devices as IoT’s growth becomes a security challenge

Recently, MSPs have been getting urgent calls from clients reporting that wireless printers, security cameras, and remote sensors are not working. Others skipped the calls to their MSPs and just bought new devices, thinking there had been a hardware failure. The...

/ July 3, 2019
Think you need a funnel to generate MSP leads? Think again

Think you need a funnel to generate MSP leads? Think again

I recently received an email from a new client who had signed up for our MSP marketing services. We’d had some brief discussions about the direction his marketing might be headed in, and I was eager to learn more about...

/ July 3, 2019
Windows Registry backup tempest provides MSPs with an opportunity for conversation

Windows Registry backup tempest provides MSPs with an opportunity for conversation

Microsoft kicked off a small firestorm this week when it was revealed that the registry in Windows 10 has not been backed up since last October. Turns out, Microsoft decided to turn off that feature as part of an effort...

/ July 2, 2019
The state of security does not feel terribly secure

The state of security does not feel terribly secure

It was yet another week of bad security news. We heard about hackers who had been breaking into cell phone networks and stealing call records for years. Then, we heard about vulnerabilities in the Global Entry System. It hasn’t resulted...

/ July 1, 2019
The summer security risk your customers are vulnerable to

The summer security risk your customers are vulnerable to

Summer is here, and with it, an influx of new hires that include many recent graduates, seasonal employees, and summer interns. It’s an exciting time for all parties. However, it’s important to remember that the largest cybersecurity risk that small...

/ July 1, 2019
Ask an MSP Expert: What should I look for in a marketing candidate?

Ask an MSP Expert: What should I look for in a marketing candidate?

Q: As we continue to grow as a business, we’d like to focus on building our marketing department. What are some qualities we should look for when hiring a marketing candidate? Congrats! Adding a new face or two to your...

/ July 1, 2019