Month: July 2019
MSPs need to make some tough strategic decisions
There’s an old African proverb that notes when elephants fight, it is the grass that suffers. These days in the land of IT, the elephants that are doing the fighting are cloud service providers and manufacturers of traditional IT infrastructure...
Reflecting on MSP Day 2019
Now that it’s been awhile since MSP Day 2019, we’re allowing ourselves a sigh of relief, a pat on the back, and the chance to reflect on a successful second outing — and what an outing it was! Riding the...
High availability – table stakes or competitive advantage?
Cloud computing has been positioned as a means of providing a highly available platform at a low price. This is true, but only to an extent. We have seen that even big platforms, such as AWS and Google Cloud Platform,...
Ask an MSP Expert: How can I grow my business with existing customers?
Q: We are constantly trying to grow our business, but the sales process to win a new customer is time-consuming. How can we grow our business with our existing customers? While it is exciting, acquiring new customers is time-consuming and hard to...
Tech Time Warp: Where did Carmen Sandiego come from?
The same generation of schoolchildren who traveled the Oregon Trail also crisscrossed the globe in hot pursuit of one international supervillain named Carmen Sandiego. Apple’s early investment in the education market meant schools were filled with Apple IIs and children...
Number of data protection officers increases dramatically in wake of GDPR
It seems that a chief data protection officer is not only an official job responsibility, it’s a necessity. It’s estimated there are now more than half a million data protection officers in Europe alone, one year after the General Data...
Cybersecurity Threat Advisory: Threat Actors Have Obtained Cellular Network Customer Data
What is the threat? A long-term, focused theft of call detail records from hacked cell network providers has been uncovered by a group of cybersecurity researchers. Threat actors stole massive amounts of call detail records including – but not limited...
Cybersecurity Threat Advisory: Microsoft Excel Power Query Vulnerability
What is the threat? A feature in Microsoft Excel called Power Query is vulnerable to attack by threat actors leveraging the way this feature accesses data outside the spreadsheet that it resides in. Power Query is a legitimate feature; which...
Silex is disabling IoT devices as IoT’s growth becomes a security challenge
Recently, MSPs have been getting urgent calls from clients reporting that wireless printers, security cameras, and remote sensors are not working. Others skipped the calls to their MSPs and just bought new devices, thinking there had been a hardware failure. The...
Think you need a funnel to generate MSP leads? Think again
I recently received an email from a new client who had signed up for our MSP marketing services. We’d had some brief discussions about the direction his marketing might be headed in, and I was eager to learn more about...
