Month: December 2019
MSP Metric: Profit and loss by contract
When our managed services company made the commitment to growing the business and stabilizing our profit margins, we knew that we were going to have to leave some customers behind. This is one of the most difficult things to do,...
Can your MSP benefit from podcasting?
Remember when videos were the next big thing? Videos were on every platform you logged on to; Facebook, LinkedIn, Twitter, even Pinterest. Eventually, every business was using video as a form of marketing content. Companies using video were no longer...
Channel Chat: How MSPs can develop their brand in 2020
Each new year represents an opportunity to reflect on the past and find opportunities for improvement. This is no different for MSPs and their branding. 2020 offers a chance for MSPs to refresh their brand development. To find out the...
Report: Defending against business email compromise attacks
Business email compromise (BEC) attacks pack quite a punch, despite making up a comparatively small percentage of overall number of spear phishing attacks. According to a recent report from FBI’s Internet Crime Complaint Center, complaints filed between June 2016 and July...
Some IT trends you should be thinking about to stay relevant in 2020
As I sit down to craft my last blog post of the year, it only seems appropriate to look towards 2020 and beyond. Many smart MSPs are also taking this time to assess what they can do to help their...
The top 5 cybersecurity takeaways from 2019
The eggnog is freshly made, the presents are wrapped, and holiday cheer is here. Meanwhile, the MSP maintaining the North Pole network has been busy keeping the servers from crashing and hackers from breaching the wish lists. So now is...
Here’s why you don’t need a new website for your MSP business in 2020
Last year, I wrote an article about what you need to know to make your MSP website generate more leads in 2019 and I’m still receiving feedback. I always love when I’m able to start a conversation like that, but...
Ask an MSP Expert: How can I explain new cyberthreats to my customers?
Q: We often have a hard time explaining new cyberthreats to customers. What tips do you have for helping us be more effective in this area? As security solutions have become more robust, cybercriminals have been forced to adapt their...
Tech Time Warp: Why Perl — the “duct tape of the internet” — was such a gem
The programming language Perl ended up becoming the backbone of Yahoo and a million other websites, but when Larry Wall released Perl 1.0 for machines running the UNIX operating system December 18, 1987, he was simply sharing his personal code...
Cybersecurity Threat Advisory: Data Leaks Due to Unsecured Cloud Environments
Advisory Overview There have been numerous data leaks recently due to misconfigured cloud environments, most notably ElasticSearch and Amazon S3. Gartner predicted that 95% of cloud security failures will be due to misconfigured clouds in 2020 earlier this year and...