Month: February 2020
Get more appointments with these easy LinkedIn tips
If I told you there was a tool that could increase your sales rep’s performance by 100 percent or more, would you ask about it? Of course! But, the name of the tool won’t surprise you, simply because you use...
Cybersecurity Threat Advisory: Cisco Firepower Management Center Vulnerability
Advisory Overview Security researchers discovered a critical flaw in the web interface of the Cisco Firepower management center (FMC). Cisco Firepower management center is a platform for managing Cisco network security solutions such as firewalls, application control, intrusion prevention, URL...
Ask an MSP Expert: How can I make sure my customers are secure online?
Q: One of my customers recently fell victim to a suspicious download from a fraudulent website. How can I prevent this in the future? Attacks through websites are not uncommon. As cybercriminals become more sophisticated with attack vectors such as drive-by downloads and malvertising,...
Tech Time Warp: The 2005 Academy Awards phone hack
When Hollywood’s elite stroll the red carpet at the 92nd Academy Awards on February 9, they’ll need to watch out for flashing cameras, Ryan Seacrest, and… hackers? It’s happened before.
Chatbots could help reduce the customer service burden
Customer service is a key part of running any business, but SMBs struggle with the cost of hiring and training customer service reps. It’s expensive to find quality employees who understand both the products and the business and can act...
Conversation hijacking emerges as a cybersecurity threat
Recent research by Barracuda Networks highlights the growing dangers of “conversation hijacking.” According to the research, an analysis of approximately 500,000 monthly email attacks shows a 400 percent increase in these types of attacks. There were approximately 500 incidents in...
Cybersecurity Threat Advisory: RCE in OpenSMTPD library (CVE-2020-7247)
Advisory Overview There is a critical remote code execution vulnerability in the OpenSMTPD library, impacting BSD and Linux Distros. Exploitation could allow an attacker to execute commands as root. A link to the patch is included in the recommendation section...
Cybersecurity attacks on MSPs begin to shake customer confidence
The interest in managed security services is on the rise. However, it turns out that it’s not only becoming more difficult to deliver those services, customers of managed security service providers (MSSPs) are also becoming less satisfied. Dark Cubed, a...
Don’t reinvent the wheel
Being an MSP means that you can provide services to your customers where you retain far more control than if you were an independent software vendor (ISV). ISVs who have on-premise software must provide support for implementations across a wide...
Using the “no” as an opportunity, not a dead end, during sales
The first real sales training I received was when I was working for Tony Robbins as a rep selling his Personal Power and Power to Influence courses. It was a great experience, to say the least. Tony taught his reps...
