Month: February 2020

Survey identifies data protection as top service being delivered by third-parties

Survey identifies data protection as top service being delivered by third-parties

A survey of 110 IT decision-makers based in the U.S. suggests that the reliance on third-party IT services is starting to increase as IT becomes more complex. Conducted by US Signal, a provider of data center services, the survey finds...

/ February 20, 2020
Cybersecurity laws: What MSPs need to do

Cybersecurity laws: What MSPs need to do

Cybersecurity isn’t just about firewalls and patching. Cybersecurity is also about education and legislation — often, these two go hand in hand. The legislative landscape is continuously evolving as more rules and regulations attempt to add guardrails and protections to...

/ February 19, 2020
Sharing experiences for better MSP client relationships

Sharing experiences for better MSP client relationships

Great businesses are built on great relationships. Many MSP sales pros say they’re excellent at building these relationships with prospects and clients, but most don’t try to develop this as a skill. Instead, many will spark conversations with as many...

/ February 18, 2020
Ask an MSP Expert: How can my MSP keep up with the regulatory landscape for data protection?

Ask an MSP Expert: How can my MSP keep up with the regulatory landscape for data protection?

Q: The regulatory landscape is continually changing, and I know that the price for inadvertently running afoul of a data law can be steep. What are the best ways to stay on top of the rapidly changing regulatory landscape for...

/ February 17, 2020
How to become your vendor’s favourite MSP partner

How to become your vendor’s favourite MSP partner

When I’m helping IT Solution Providers and Managed Service Providers (MSPs), I often ask them the question, “What is your relationship like with your vendor partners?” They often look at me blankly or reply, “What relationship?” If you want to...

/ February 17, 2020
Free code education resources could help you add value for clients

Free code education resources could help you add value for clients

MSPs are probably best known for acting as the de facto IT departments for small to medium sized businesses. You deal with tasks like software updates, backups, and making sure the IT lights stay on, but there are ways for...

/ February 14, 2020
Tech Time Warp: The arrest of hacker Kevin Mitnick

Tech Time Warp: The arrest of hacker Kevin Mitnick

The story of the man who calls himself the “world’s most famous hacker” contains a moral: It’s often the human element, not the high-tech, that allows intrusion into the most secure of systems — and allows hackers to exist in...

/ February 14, 2020
Demonstrating your value with Managed Workplace RMM

Demonstrating your value with Managed Workplace RMM

Being a managed service provider (MSP) is not easy. Not only do MSPs need to be in tune with the latest and greatest technologies, manage the ever-growing business trends such as cloud computing, remote workforce, secure the right talents for...

/ February 13, 2020
Threat of toll fraud emerges

Threat of toll fraud emerges

MSPs have an increasing amount of cyber turf to defend with the rapid proliferation of IoT devices and interconnected networks. Add to the mix the arsenal of weapons the bad guys have, and an MSP could be forgiven for overlooking...

/ February 13, 2020
Compliance mandates provide a boon to MSPs

Compliance mandates provide a boon to MSPs

Most business executives are not especially fond of regulations. However, it turns out the need to comply with a myriad of regulations has been something of a boon to managed service providers (MSPs). A survey of 50 MSPs conducted by...

/ February 12, 2020