Month: February 2020
Cybersecurity Threat Advisory: Jenkins UDP DDoS Attack (CVE 2020-2100)
Advisory Overview Jenkins is an open source automation server used to build, test and deploy software projects. Attackers are rendering two services that are enabled by default in Jenkins (UDP multicast/broadcast and DNS multicast) unusable with Distributed Denial of Service...
Sharing experiences for better MSP client relationships
Great businesses are built on great relationships. Many MSP sales pros say they’re excellent at building these relationships with prospects and clients, but most don’t try to develop this as a skill. Instead, many will spark conversations with as many...
Ask an MSP Expert: How can my MSP keep up with the regulatory landscape for data protection?
Q: The regulatory landscape is continually changing, and I know that the price for inadvertently running afoul of a data law can be steep. What are the best ways to stay on top of the rapidly changing regulatory landscape for...
How to become your vendor’s favourite MSP partner
When I’m helping IT Solution Providers and Managed Service Providers (MSPs), I often ask them the question, “What is your relationship like with your vendor partners?” They often look at me blankly or reply, “What relationship?” If you want to...
Free code education resources could help you add value for clients
MSPs are probably best known for acting as the de facto IT departments for small to medium sized businesses. You deal with tasks like software updates, backups, and making sure the IT lights stay on, but there are ways for...
Tech Time Warp: The arrest of hacker Kevin Mitnick
The story of the man who calls himself the “world’s most famous hacker” contains a moral: It’s often the human element, not the high-tech, that allows intrusion into the most secure of systems — and allows hackers to exist in...
Demonstrating your value with Barracuda RMM
Being a managed service provider (MSP) is not easy. Not only do MSPs need to be in tune with the latest and greatest technologies, manage the ever-growing business trends such as cloud computing, remote workforce, secure the right talents for...
Threat of toll fraud emerges
MSPs have an increasing amount of cyber turf to defend with the rapid proliferation of IoT devices and interconnected networks. Add to the mix the arsenal of weapons the bad guys have, and an MSP could be forgiven for overlooking...
Compliance mandates provide a boon to MSPs
Most business executives are not especially fond of regulations. However, it turns out the need to comply with a myriad of regulations has been something of a boon to managed service providers (MSPs). A survey of 50 MSPs conducted by...
Want your MSP website to soar? Avoid these three design pitfalls
While I’ve always thought it’s important to look forward, it can also be valuable to look backwards too, to see exactly how far you’ve come. That’s exactly what I did when I was looking over some of my notes and...
