Month: December 2020

A look back at cybersecurity in 2020

A look back at cybersecurity in 2020

As happy as some of us might be to watch 2020 disappearing into the rearview mirror, we should first indulge in our annual look back to see what cybersecurity trends emerged. By learning from what worked and what didn’t, we...

/ December 31, 2020
Managed SaaSOps to become a factor in 2021

Managed SaaSOps to become a factor in 2021

While there’s no doubt organizations of all sizes are relying more on the cloud than ever, the shift toward software-as-a-service (SaaS) applications has become especially pronounced. Organizations may be building and deploying more applications on public clouds in the months...

/ December 30, 2020
How can AI help MSPs hone their digital marketing strategy?

How can AI help MSPs hone their digital marketing strategy?

Current global climates are posing new challenges to MSP providers, with a recent IEEE survey indicating that CIOs and CTOs will be called upon to deal with a plethora of new circumstances in 2021. Some of the biggest challenges include...

/ December 29, 2020
Are Apple services the next big revenue opportunity for MSPs?

Are Apple services the next big revenue opportunity for MSPs?

Apple device adoption in the enterprise is on the rise. This presents a new opportunity for MSPs who want to add new and profitable revenue streams to their businesses. If you primarily consult for Windows-based organizations, offering Apple device management...

/ December 28, 2020
Business planning is more important today than ever

Business planning is more important today than ever

I’ve always been passionate about motivating business leaders to prioritize business planning, but this year, I’m a bit more vocal about the topic than usual (if you can believe it). So many things in our landscape are changing at once:...

/ December 28, 2020
Tech Time Warp: Father Christmas worm visits NASA

Tech Time Warp: Father Christmas worm visits NASA

Even hackers get into the holiday spirit. The Santy worm brought unwelcome gifts in December 2004, and the CHRISTMA EXEC brought a charming ASCII tree to screens in 1987. On December 22, 1988, the Father Christmas worm traveled to NASA...

/ December 25, 2020
MSPs looking ahead to a better 2021

MSPs looking ahead to a better 2021

It’s been a tough year for businesses, and MSPs have helped them through it. With vaccines in production and being distributed to front-line workers, perhaps it’s time to look forward to a post-pandemic life in 2021. First, let’s have a...

/ December 24, 2020
Loyalty to cloud service providers starts to decline

Loyalty to cloud service providers starts to decline

One of issues that managed service providers (MSPs) encountered with greater frequency in that last year has been the increasing lack of differentiation between cloud service providers. Every time a cloud service provider adds a new capability, others quickly follow...

/ December 23, 2020
Is your MSP website hurting your sales efforts?

Is your MSP website hurting your sales efforts?

As the CEO of Tech Pro Marketing, not too long ago I had the opportunity to complete a detailed study of all of the MSP websites we have under management. It was a very interesting experience for me, as some...

/ December 22, 2020
How can I demonstrate more value to managed service customers?

How can I demonstrate more value to managed service customers?

Q: My MSP has had trouble in maintaining customer satisfaction customers. What part of our partnership, beyond our traditional delivery of services, should we highlight to demonstrate our value to their SMB businesses? Many managed service providers (MSPs) are initially...

/ December 21, 2020