Category: Featured
Dealing with employee churn in a fast-moving world
As an MSP, you have a strong dependency on your staff, whether it is the sales team, customer support staff or the technical team behind the services you provide. However, the better these teams are, the bigger the target they...
Tech Time Warp: Lessons learned from the Sadmind worm
On May 8, 2001, the CERT Division at Carnegie Mellon University issued an alert: A new worm was on the loose. The “sadmind/IIS worm” exploited well-known vulnerabilities in the Sun Microsystems’ Solaris operating system as well as Microsoft’s Internet Information...
Q&A: Brian Babineau on Global MSP Day’s timely celebration
With Global MSP Day upon us, Smarter MSP has been reaching out to key players in the managed services industry to gain their perspective on what this international event has to offer. We recently sat down with Brian Babineau, SVP...
Q&A: An outlook on managed services in the UK
Continuing with our series of MSP spotlight sessions we are hosting in the run up to Global MSP Day on May 21st, we spoke with Simon Gurner, Owner of Sunrise Technologies based in the UK. Simon began his journey in managed services in 2003 and...
Tech Time Warp: Hack shuts down PlayStation Network for 3 weeks
Video games have been a godsend during the COVID-19 pandemic, providing those “staying at home” with diversion and a chance at safe social interaction (Animal Crossing, anyone?). It’s worth remembering, however, that even the big guys in digital gaming and...
Women in Tech: Perspectives on partner success in 2020
Depending on who you ask, “success” can mean many different things. For some, it is reaching a certain level of profitability, whereas for others, it can simply mean securing your first managed services client. Here at SmarterMSP, one way that...
Protecting the cyber-classroom from its users
Last week, we discussed how vulnerable online classrooms can be to attempts from external actors and what routes they may take to get there. But as is the case most of the time in cybersecurity, the easiest entry method for...
Beware as COVID-19 is bringing out spammers and scammers
I was going through one of my email accounts the other day and I noticed a bunch of 1990s-style spam emails. There was the promise of sharing some uncollected inheritance with me from some deceased African royalty if I only...
Post COVID-19, what’s next for your MSP?
It’s been a challenging time for IT solution providers and Managed Service Providers (MSPs). The COVID-19 pandemic saw an unprecedented upswing in support requests to MSP Helpdesks, as the world suddenly moved to a Work from Home (WFH) set up....
MSP Day 2020 and the evolving Managed Services landscape
Help desk services. Network services. IT support. Sound familiar? They should. These three categories continue to top the list of offerings that today’s managed services providers (MSPs) predominantly sell. Their continued ubiquity in the MSP toolkit, along with managed device...
