Category: Featured
Helping technicians deliver onsite IT support during COVID-19
Q: As an MSP owner, what can I do to help my technicians deliver IT support during COVID-19 safely, while still meeting client needs? As many workers continue to be fully-remote, IT service companies are finding themselves forced to send...
Pioneers in Tech: Katherine Johnson, no longer a hidden figure
The movie “Hidden Figures” introduced the masses to Katherine Johnson, but it only scratched the surface of this fascinating and influential woman’s life. Played by Taraji P. Henson in the 2016 film, Johnson broke barriers throughout her life and played...
Tech Time Warp: A Technological Whirlwind at MIT
July 4, 1956, doesn’t quite rank with July 4, 1776, in terms of independence, but it was a remarkable day in terms of freedom for computer users—freedom from punch cards, dials, and switches, that is. On July 4, 1956, researchers...
Don’t ignore the basics: Pandemic patching and other musts for MSPs
Business models have been put into a blender and pulsed and pureed since the arrival of COVID-19 earlier this year. The resulting workplace environment has been unrecognizable in many cases with workforces hunkered down at home, businesses shuttered, and security teams...
Helping clients adjust to the new reality of working
The pandemic has pushed many businesses to close offices and move to entirely working from home. This has led to many adjustments in how people work and what they need from IT. While this may have been thought of as...
Ask an MSP Expert: How can my MSP promote diversity?
Q: I am an MSP owner with a growing corps of technicians and support staff, but there is a definite lack of diversity. I want my employees to reflect the communities we serve. How can MSPs make their talent pools...
Tech Time Warp: Did you forget about the first iPhone?
As ubiquitous as the iPhone is today (and as many competitors as it has inspired), it can be difficult to think back to June 2007, when the first iPhone went on sale. Disrupting the Blackberry world, the iPhone of 2007...
Aligning with the customer for a common cultural base
As we all know, customers come in all shapes and sizes. They have differing points of view on what they want and what you, as the MSP, can provide. This, unfortunately, creates a major issue. Your sales force is not...
SaaS players want to ease creation of digital workflows
With the pandemic forcing businesses to leave the office and work from home, chances are many organizations have turned to cloud services like Box to share files and collaborate. SaaS vendors recognize that customers are moving online much faster due...
Tech Time Warp: Meet Charles Babbage, the father of computing
After celebrating the dads in your life on Father’s Day, consider raising a glass to Charles Babbage, the 19th-century Englishman known as the “Father of Computing.” An independently wealthy man, Babbage was able to indulge in his fascination in mathematics...
