Tip Tuesday: Embrace Cybersecurity Awareness Month by being a security leader
Cybersecurity Awareness Month reminds organizations and individuals of the importance of staying safe in digital spaces. For managed service providers (MSPs), it offers an opportunity to demonstrate thought leadership and deepen client relationships by translating complex security concepts into practical,...
Cybersecurity Awareness Month ends soon, but the mission will continue
Cybersecurity Awareness Month may be winding down, but the work of protecting organizations never stops. This week, we’ve gathered insights from cybersecurity leaders across the industry who are tackling everything from human-centered security to emerging threats like shadow artificial intelligence...
Threat Spotlight: Unpacking a stealthy new phishing kit targeting Microsoft 365
In this edition of the Threat Spotlight we see that Phishing-as-a-Service (PhaaS) platforms dominate the email threat landscape. The most prominent are sophisticated, well-resourced platforms offering tools, infrastructure, and support in return for payment or a share of the profits....
Tech Time Warp: The multifaceted road to multifactor authentication
In the recent edition of “Oh Behave!,” the annual cybersecurity survey conducted by the National Cybersecurity Alliance, an alarming 44 percent of respondents said they had experienced cybercrime leading to the loss of data or money. This next statistic may...
Sales & Marketing
How smart MSPs turn Google Reviews into their #1 sales tool
Most managed service providers (MSPs) know they should collect Google reviews. But few realize how much money they’re leaving on the table by treating them as an afterthought. After reviewing the marketing data for hundreds of MSPs using our platform,...
Ask an MSP Expert: Lead scoring and AI tips for growth
Whether you’re just beginning to explore artificial intelligence (AI) or looking for ways to leverage tools like ChatGPT to elevate your sales and marketing strategy, you’re not alone. Many managed service providers (MSPs) are asking the same questions. In this...
Ask an MSP Expert: Position your MSP to win buyers
Let’s face it: the managed service provider (MSP) space is more competitive than ever. Buyers are more informed, expectations are higher, and the old ways of selling just don’t cut it anymore. If you’re still leading with technical specs and...
Security
MSSPs should brace for the AI-driven vulnerability wave
Managed security service providers (MSSPs) prepare for a surge of application vulnerabilities—flaws that attackers are likely to exploit faster than ever. AI-generated code: The new normal A Sapio Research survey of 450 IT professionals in the U.S. and Europe found...
The BYOD Reality: MSPs’ path to data-centric security
The BYOD revolution is no longer a trend—it’s the new workplace norm. Today, 95 percent of organizations allow personal devices at work, and 82 percent actively use BYOD policies. Market growth is accelerating, with Mordor Intelligence projecting $132.22B by 2025...
Email breach delays can multiply ransomware risk eight-fold
Email breaches affect almost all organizations. The new Email Security Breach Report 2025 reveals the worrying fact that 78 percent of organizations experienced an email breach in the last year. Only half of them detected the breach within an hour....
Better Business
Windows 11 migration push begins in earnest
Now that Windows 10 is no longer being officially supported for free by Microsoft, the pace at which organizations are expected to upgrade PCs that are optimized for artificial intelligence (AI) applications is set to dramatically increase. AI PC market...
The evolving tech talent shortage: What MSPs need to know
We’ve heard about the tech talent shortage for years. But according to experts, the reality beneath the surface is more nuanced. It’s not the same as it once was, the talent shortage has evolved and become more uneven. While the...
Global momentum in managed services growth
A report from Information Services Group (ISG) finds that billing for managed services valued over $5 million in the Americas grew by 22 percent in the third quarter. However, the global market declined by 2 percent, primarily due to delays...
Tech Insight
Tech Time Warp: The early business dealings that set the stage for Microsoft dominance
This week marked the 45th anniversary of a pivotal event in Microsoft history: Nov. 6, 1980, the date the then-fledgling company signed a contract with IBM to develop an operating system for the IBM PC. IBM paid Microsoft $700,000 in...
Tech Time Warp: Three scream-inducing examples of historical malware
Malware is one of the managed service provider’s (MSP’s) worst professional nightmares, so it’s no wonder so many viruses have names that sound like horror movies. In honor of Halloween, let’s take a look at this rogue’s gallery of malware,...
Tech Time Warp: Adding salt to the cybersecurity recipe
Despite 22 years of educational efforts during Cybersecurity Awareness Month, the 2025 list of the most commonly used passwords still includes “123456,” “qwerty” and “password.” That’s why we should all thank Unix co-creator Ken Thompson and contributor Robert Morris for...
