Tech Time Warp: Debugging a technology origin story
We’ve all been there: Our computer crashes, and we say there are “gremlins inside,” that the machine “geeked out,” or that it must have been “a bug.” And, often, simply rebooting solves the problem. But where the term “computer bug”...
Survey: Skills shortage crisis bodes well for MSPs
A survey of over 200 enterprise chief information officers (CIOs) conducted by the Futurum Group finds nearly three quarters (72 percent) of IT leaders identify talent acquisition and retention as the top challenge, followed by cybersecurity (49 percent) in a...
Ask an MSP Expert: Position your MSP to win buyers
Let’s face it: the managed service provider (MSP) space is more competitive than ever. Buyers are more informed, expectations are higher, and the old ways of selling just don’t cut it anymore. If you’re still leading with technical specs and...
Unseen, unpatched, unprotected: The IoT threat MSPs can’t ignore
Since its inception, the Internet of Things (IoT) has kept cybersecurity specialists up at night. As the world becomes increasingly connected, the nature of the IoT security threats has evolved. The statistics paint a sobering picture of our connected future:...
Sales & Marketing
MSPs: Never start with technology when selling your managed services
As someone who has spent hundreds of thousands of dollars on sales coaching while growing my own business into one of the fastest-growing marketing companies for managed service providers (MSPs), it’s fair to say that I’ve paid my dues as...
Ask an MSP Expert: How AI can help you personalize outreach and repurpose content
Artificial intelligence (AI) excels at spotting patterns and automating workflows, but what about the messy, one-off challenges that arise in real sales conversations? This is where skepticism can creep in. However, with the right approach, AI can still serve as...
Is your sales team losing deals they should win?
You’re trying to grow, and it feels like the sales team should be helping you get there. But too often, they’re chasing the wrong leads, following up inconsistently, or losing deals that should have been won. Add to that many...
Security
Cybersecurity Threat Advisory: Critical vulnerability in Dell UnityVSA
Cybersecurity researchers at WatchTowr have disclosed a critical vulnerability in Dell UnityVSA (and related Unity platforms) tracked as CVE-2025-36604. The flaw allows an attacker with no authentication to issue arbitrary OS commands on vulnerable appliances by abusing the login redirection...
Cybersecurity Threat Advisory: RediShell allows RCE in Redis
Redis has disclosed CVE-2025-49844, a critical remote code execution vulnerability known as RediShell, with a CVSS score of 10.0. The flaw has existed for over 13 years and could allow attackers to run arbitrary commands on vulnerable systems. Thousands of...
Cybersecurity Threat Advisory: Critical Oracle EBS flaw
Oracle released an emergency update for its E-Business Suite to address the critical vulnerability CVE-2025-61882 ( with a CVSS of 9.8) because it was actively being exploited by threat actors, particularly the Cl0p ransomware group, in a recent wave of...
Better Business
Rise of AI drives increased demand for data management expertise
A pair of surveys suggest that when it comes to artificial intelligence (AI) the biggest winners just might be managed service providers (MSPs) that have much needed data management expertise. The first survey of over 830 senior data and analytics...
AI expectations vs reality: What MSPs need to know
While artificial intelligence (AI) is undoubtedly on its way to becoming transformative in the marketplace, many expectations surrounding it are, at best, exaggerated. AI-washing is now big business. Many vendors are simply rebranding their existing portfolios with AI messaging to...
Global politics meets IT staffing: The H-1B visa crossroads
H-1B visas that enable IT professionals from overseas to work in the U.S. have always been a controversial issue. However, with the current administration’s decision to impose $100,000 annual fees for each successful applicant, the issue may soon simply fade...
Tech Insight
Tech Time Warp: Two decades of Cybersecurity Awareness Month—but there’s still work to do
If you’re reading this blog, you probably observe cybersecurity awareness year-round, not just during the annual observance of Cybersecurity Awareness Month each October. But, as a managed service provider (MSP), you also likely appreciate any opportunity to draw attention to...
Tech Time Warp: Meet ERMA, the machine that automated check processing
When did you last write a check? In July 2024, Target became the latest retailer to stop accepting checks, citing “extremely low volumes” of customers paying by check. Use of checks — already declining before the COVID-19 pandemic — took...
Pioneers in Tech: Dennis Ritchie left us many tech riches, including the C language and UNIX
The October 2011 passing of Dennis Ritchie—creator of the C programming language and co-creator of the UNIX operating system—was largely overshadowed by Steve Jobs’ death the week prior. Yet Ritchie’s quiet genius laid the foundation for much of modern computing....
