Pioneers in Tech: Dennis Ritchie left us many tech riches, including the C language and UNIX
The October 2011 passing of Dennis Ritchie—creator of the C programming language and co-creator of the UNIX operating system—was largely overshadowed by Steve Jobs’ death the week prior. Yet Ritchie’s quiet genius laid the foundation for much of modern computing....
AI agents unlock new management opportunities for MSPs
A report from International Data Corp. (IDC) projects that spending on agentic artificial intelligence initiatives will reach $1.3 trillion by 2029. Over the next five years, developers, and organizations will increase the number and complexity of third-party and custom-built AI...
The hidden cost of a fragmented security stack
For manages service provider (MSP) customers, the promise of comprehensive cybersecurity protection often comes with an unexpected burden: managing their ever-expanding collection of security tools that don’t talk to each other. What starts as a strategic approach to layered defense...
Threat Spotlight: Tycoon phishing kit reveals new techniques to hide malicious links
Phishing emails often feature malicious links (URLs) that lead victims to fake websites where they are infected with harmful software or tricked into giving away personal information such as their account credentials. Uncover how these attacks work in the latest...
Sales & Marketing
MSPs: Never start with technology when selling your managed services
As someone who has spent hundreds of thousands of dollars on sales coaching while growing my own business into one of the fastest-growing marketing companies for managed service providers (MSPs), it’s fair to say that I’ve paid my dues as...
Ask an MSP Expert: How AI can help you personalize outreach and repurpose content
Artificial intelligence (AI) excels at spotting patterns and automating workflows, but what about the messy, one-off challenges that arise in real sales conversations? This is where skepticism can creep in. However, with the right approach, AI can still serve as...
Is your sales team losing deals they should win?
You’re trying to grow, and it feels like the sales team should be helping you get there. But too often, they’re chasing the wrong leads, following up inconsistently, or losing deals that should have been won. Add to that many...
Security
Cybersecurity Threat Advisory: Critical Adobe Commerce flaw
A critical security vulnerability, tracked as CVE-2025-54236 (with a CVSS score of 9.1) is also known as “SessionReaper”. This vulnerability has been uncovered in Adobe Commerce and Magento Open Source. The flaw could allow cybercriminals to takeover customer accounts, putting...
The simplicity advantage: Why consolidating cybersecurity pays off
The cybersecurity landscape has reached a tipping point. While organizations continue to add new security tools to address emerging threats, they’re discovering that more tools often means more problems. This guide examines the costs of managing multiple security tools. It...
MSP security in the age of supply chain attacks
The numbers paint a stark picture of an escalating threat landscape. Supply chain attacks have been occurring at twice their long-term average in recent months, with Cyble researchers observing over 30 such attacks in April 2025 alone. Supply chain attacks...
Better Business
Tip Tuesday: How to discover and manage shadow IT in your RMM
Before you can manage shadow information technology (IT), you must find it. Your remote monitoring and management (RMM) platform can help you identify it, assess its potential impact, and enforce policies to govern its use. Learn what you can do...
MSPs caught in the tug-of-war over legacy systems
Each Labor Day, the cost of IT labor invariably becomes a topic of discussion. After all, even in the age of artificial intelligence (AI), the single biggest segment of any IT budget remains staffing. The cost incurred depends greatly on...
Data center drought: MSPs scramble for capacity
In the months and years ahead, many IT leaders will urgently turn to managed service providers (MSPs) to help them find IT infrastructure resources to run their workloads. An analysis of the data center colocation market was published by JLL,...
Tech Insight
Tech Time Warp: Star Trek was not the final frontier for many tech ideas
As ubiquitous as Star Trek is—spawning so many spin-offs and movies that only a true Trekkie could list them all off the top of their head—it’s a fun bit of trivia that the original series (known as “TOS” to fans)...
Tech Time Warp: The lovable and luggable Compaq Portable
August 27 marked the 32nd anniversary of the release of the Compaq Presario. This was a family of PCs that included a monitor, a modem, and, for many, their first America Online CD-ROM. Learn more in this edition of Tech...
Tech Time Warp: The history of the Computer History Museum
It might seem a bit meta (not Meta!) for a technology history blog series to cover the history of the Computer History Museum, but the Silicon Valley institution is the mothership, and we certainly rely on its incredible web presence....
