Category: Better Business
The new way to look at managed services
Have any of these thoughts about your MSP business recently crossed your mind? “I’m not able to charge a rate that serves my business well.” “I’m absorbing all the security risks for my client without increasing the cost.” “I’m unable...
How to structure your MSP alliances with other technology companies
I recently wrote an article for SmarterMSP on why your MSP should build strategic alliances, which received a lot of good feedback. Managed Service Providers (MSPs) were intrigued at the concept of building strategic alliances (or “buddying up”) with other...
MSP Metric: Customer lifetime value (LTV)
As providers of various SaaS products, MSPs sometimes feel “stuck in the middle,” providing the sales and front-line support for such products in exchange for a considerably small margin. We rely heavily on these products and I have always wondered...
Survey identifies data protection as top service being delivered by third-parties
A survey of 110 IT decision-makers based in the U.S. suggests that the reliance on third-party IT services is starting to increase as IT becomes more complex. Conducted by US Signal, a provider of data center services, the survey finds...
Ask an MSP Expert: How can my MSP keep up with the regulatory landscape for data protection?
Q: The regulatory landscape is continually changing, and I know that the price for inadvertently running afoul of a data law can be steep. What are the best ways to stay on top of the rapidly changing regulatory landscape for...
How to become your vendor’s favourite MSP partner
When I’m helping IT Solution Providers and Managed Service Providers (MSPs), I often ask them the question, “What is your relationship like with your vendor partners?” They often look at me blankly or reply, “What relationship?” If you want to...
Demonstrating your value with Barracuda RMM
Being a managed service provider (MSP) is not easy. Not only do MSPs need to be in tune with the latest and greatest technologies, manage the ever-growing business trends such as cloud computing, remote workforce, secure the right talents for...
Compliance mandates provide a boon to MSPs
Most business executives are not especially fond of regulations. However, it turns out the need to comply with a myriad of regulations has been something of a boon to managed service providers (MSPs). A survey of 50 MSPs conducted by...
Talent crunch gets tighter as IT salaries rose sharply in 2019
Most IT service providers are competing against much larger organizations for a very finite amount of IT talent. The trouble is finding and retaining IT talent keeps getting more expensive. The annual free global survey of 12,200 IT professionals published...
Simplified onboarding helps MSP establish positive track record
Golden West Technologies delivers managed security, infrastructure, wide-area networking, and unified communications services to small and medium businesses in western South Dakota. The Rapid City-based company serves state and local governments, banking, healthcare, education, mining, manufacturing and Native American tribal...
