Month: January 2020

Hybrid cloud computing comes to MSPs

Hybrid cloud computing comes to MSPs

By now, it’s apparent that no single provider of cloud services is likely to dominate the market any time soon. A recent survey of 100 IT executives at Global 2000 companies conducted by Goldman Sachs finds slightly more organizations are...

/ January 15, 2020
Resolve to stop doing these things that hurt sales

Resolve to stop doing these things that hurt sales

It’s never too late to better yourself. Maybe you’re sticking to your resolution, maybe you’re not. But it’s not too late to start over… or start something new! Everyone wants to know what they should DO to be successful in...

/ January 14, 2020
Ask an MSP Expert: How can I efficiently manage my IT help desk tickets?

Ask an MSP Expert: How can I efficiently manage my IT help desk tickets?

Q: As my MSP continues to grow, we’re receiving more support tickets, and it can be hard to keep up. We need a more organized process for responding to support calls. How can we streamline the ticketing process to be...

/ January 13, 2020 / 1 Comment
Tech Time Warp: Party On, Windows 7

Tech Time Warp: Party On, Windows 7

Support for the beloved Windows 7 operating system ends Jan. 14, 2020. Microsoft is reminding users they will no longer receive security support and thus be more vulnerable to cyberattacks. The 10-year-old technology still has legions of devotees — Netmarketshare...

/ January 10, 2020
How to utilize LinkedIn to build your MSP business

How to utilize LinkedIn to build your MSP business

LinkedIn became popular in 2003, and ever since, people have been utilizing it to build their professional networks. When it comes down to it, it’s an easy way to post jobs, apply to jobs, and interact with other professionals in...

/ January 9, 2020
Service for tracking products specifically employed by MSPs enters beta

Service for tracking products specifically employed by MSPs enters beta

While there is no shortage of online sites that compare products for end users, the number of sites that provide a similar service for managed service providers (MSPs) has been comparatively slight. MSP Navigator is now beta testing a namesake...

/ January 9, 2020
3 sales questions your MSP should be asking prospects

3 sales questions your MSP should be asking prospects

In my work with MSP business owners, the one topic that seems to cause leaders more consternation than any other is sales meetings. I can understand why! Many MSP owners, like myself, started their businesses off the back of their...

/ January 8, 2020
A threat to watch in 2020

A threat to watch in 2020

Each year brings new threats, evolutions of old ones, and the typical arms-race between the good guys and the bad guys. One of the virtual battlefields expected to be active this year based on end-of-2019 trends: online advertising.

/ January 8, 2020
Identity access management emerges as major opportunity for MSPs in 2020

Identity access management emerges as major opportunity for MSPs in 2020

Managed service providers (MSPs) are keeping an eye out for any opportunity to expand the portfolio of services they offer. The challenge is determining what pain point affects a broad enough range of customers to financially sustain a practice. At...

/ January 7, 2020