Month: January 2020

Ask an MSP Expert: How can I efficiently manage my IT help desk tickets?

Ask an MSP Expert: How can I efficiently manage my IT help desk tickets?

Q: As my MSP continues to grow, we’re receiving more support tickets, and it can be hard to keep up. We need a more organized process for responding to support calls. How can we streamline the ticketing process to be...

/ January 13, 2020 / 1 Comment
Tech Time Warp: Party On, Windows 7

Tech Time Warp: Party On, Windows 7

Support for the beloved Windows 7 operating system ends Jan. 14, 2020. Microsoft is reminding users they will no longer receive security support and thus be more vulnerable to cyberattacks. The 10-year-old technology still has legions of devotees — Netmarketshare...

/ January 10, 2020
Service for tracking products specifically employed by MSPs enters beta

Service for tracking products specifically employed by MSPs enters beta

While there is no shortage of online sites that compare products for end users, the number of sites that provide a similar service for managed service providers (MSPs) has been comparatively slight. MSP Navigator is now beta testing a namesake...

/ January 9, 2020
3 sales questions your MSP should be asking prospects

3 sales questions your MSP should be asking prospects

In my work with MSP business owners, the one topic that seems to cause leaders more consternation than any other is sales meetings. I can understand why! Many MSP owners, like myself, started their businesses off the back of their...

/ January 8, 2020
A threat to watch in 2020

A threat to watch in 2020

Each year brings new threats, evolutions of old ones, and the typical arms-race between the good guys and the bad guys. One of the virtual battlefields expected to be active this year based on end-of-2019 trends: online advertising.

/ January 8, 2020
Identity access management emerges as major opportunity for MSPs in 2020

Identity access management emerges as major opportunity for MSPs in 2020

Managed service providers (MSPs) are keeping an eye out for any opportunity to expand the portfolio of services they offer. The challenge is determining what pain point affects a broad enough range of customers to financially sustain a practice. At...

/ January 7, 2020
2020 brings mounting pressure to MSPs’ defense against social engineering

2020 brings mounting pressure to MSPs’ defense against social engineering

In 2020, attackers using social engineering techniques to deliver payloads of malware will continue to adopt mainstream business practices – becoming as professional in their operations as the organizations they attack. In turn, businesses are seeking to become harder targets...

/ January 6, 2020
How to help your clients build a mobile app with no-code tools

How to help your clients build a mobile app with no-code tools

Most SMB owners probably think that having a mobile app is a goal that’s out of reach. They likely find that maintaining their website is a challenge, never mind finding the resources to build a mobile app. However, your MSP...

/ January 6, 2020
Tech Time Warp: The lesson to learn from Y2K, 20 years later

Tech Time Warp: The lesson to learn from Y2K, 20 years later

It’s cool 20 years later to snicker about the non-event Y2K turned out to be. However, the programmers who spent long hours ensuring it was a non-event get a bit defensive about that — and rightfully so. After all, their...

/ January 3, 2020
Does your 2020 business plan include these critical details?

Does your 2020 business plan include these critical details?

The CORE of what I teach is summed up in a favorite quote from my long-term mentor Nido Qubein: “Who your customer is today is a piece of data; who your customer should be is a piece of strategy.” Yet,...

/ January 3, 2020