Month: January 2020
Reliance on managed security services will increase in 2020
A survey of 1,536 cybersecurity professionals suggests that 2020 will prove to be a big year in terms of managed security services adoption. The report, published by Cynet, a provider of a platform for managing data breaches, finds that the...
MSP Metric: Help desk ticket differential (+/-)
One of the biggest struggles in our company’s early years of selling managed services was in the control of ticket flow through our Help Desk. For a while, it appeared that the amount of tickets in our queue kept growing...
Quick(er) fixes for your outbound sales challenges
When I started consulting for MSPs, I assumed that most similar sized companies would have very similar problems when it came to lead generation. Fast forward a few years, and I can confirm. Most leaders who have had no sales...
The three core business development strategies to grow your MSP in 2020
As someone who works with a lot of different managed services providers on their marketing needs, I naturally see organizations that are in various stages of development. Some are still in the earliest stages of running an MSP and building...
How do I track technicians’ work without creating mistrust?
Q: My technicians monitor massive amounts of sensitive data and have access to multiple high-security clearance networks. How can I track them without creating an atmosphere of mistrust? MSP technicians are the guardians of the galaxy when it comes to...
Tech Time Warp: Yahoo! domain name registered
Like many tech companies that made it big, Yahoo! has a rather inauspicious origin story. Initially, Yahoo! was the pet project of Jerry Yang and David Filo, graduate students in electrical engineering at Stanford University. “Jerry’s Guide to the World...
View from Australia: Is 2020 the year of the deepfake?
Malware and hackers do not recognize international boundaries. Human-made viruses quickly sweep across the globe like sneeze-passed cyber versions of their biological namesakes. The good news is that security precautions don’t stop at the borders either. Some of the most...
Keep an eye on the edge in 2020
It wasn’t that long ago that you had to learn about how the cloud would affect you and your client. Even as some stragglers are still getting their arms around those changes, the industry has begun a new subtle shift...
Why being secure is not the same as being compliant
While speaking with managed service providers (MSPs) on whether or not they are offering security to their SMB customers, I often end up in a conversation dealing with compliance. The subject of compliance is often at the forefront of partners...
Security Alert: Microsoft Windows Operating Systems
On January 14th, 2020, Microsoft released a handful of critical patches to address security vulnerabilities. These include Windows CryptoAPI, Windows Remote Desktop Gateway (RD Gateway), and Windows Remote Desktop Client. Any machines running 32- or 64-bit Windows 10 operating systems,...