Month: January 2020
Simplified onboarding helps MSP establish positive track record
Golden West Technologies delivers managed security, infrastructure, wide-area networking, and unified communications services to small and medium businesses in western South Dakota. The Rapid City-based company serves state and local governments, banking, healthcare, education, mining, manufacturing and Native American tribal...
Cybersecurity Threat Advisory: SIM Swapping Fraud
Advisory Overview There has been increase in targeted attacks using SIM Swapping as a method to gain access to victim’s private data such as banking information, credit card information, and personally identifiable information. We advise taking extra precautions to secure...
Reliance on managed security services will increase in 2020
A survey of 1,536 cybersecurity professionals suggests that 2020 will prove to be a big year in terms of managed security services adoption. The report, published by Cynet, a provider of a platform for managing data breaches, finds that the...
MSP Metric: Help desk ticket differential (+/-)
One of the biggest struggles in our company’s early years of selling managed services was in the control of ticket flow through our Help Desk. For a while, it appeared that the amount of tickets in our queue kept growing...
Quick(er) fixes for your outbound sales challenges
When I started consulting for MSPs, I assumed that most similar sized companies would have very similar problems when it came to lead generation. Fast forward a few years, and I can confirm. Most leaders who have had no sales...
Cybersecurity Threat Advisory: RSA SecurID 2FA Bypass
Advisory Overview Malicious actors have found a way to bypass 2FA for VPN accounts that were secured with RSA SecurID. RSA considers the scenario to be against recommended deployment practices rather than a security vulnerability. They continued to say that...
The three core business development strategies to grow your MSP in 2020
As someone who works with a lot of different managed services providers on their marketing needs, I naturally see organizations that are in various stages of development. Some are still in the earliest stages of running an MSP and building...
Tech Time Warp: Yahoo! domain name registered
Like many tech companies that made it big, Yahoo! has a rather inauspicious origin story. Initially, Yahoo! was the pet project of Jerry Yang and David Filo, graduate students in electrical engineering at Stanford University. “Jerry’s Guide to the World...
View from Australia: Is 2020 the year of the deepfake?
Malware and hackers do not recognize international boundaries. Human-made viruses quickly sweep across the globe like sneeze-passed cyber versions of their biological namesakes. The good news is that security precautions don’t stop at the borders either. Some of the most...
Cybersecurity Threat Advisory: Windows 7 End of Life
Advisory Overview Windows 7 has reached end of life on January 14th, 2020. Users who fail to upgrade leave themselves vulnerable to newly discovered malware and remote code execution attacks as Microsoft will no longer provide security fixes for these...
