Month: May 2020

Tech Time Warp: Klez.H virus confuses with spoofed emails

Tech Time Warp: Klez.H virus confuses with spoofed emails

It is possible the creator of Klez was rather indecisive. The malware, which confounded computer users in the early 2000s, was all at once a virus, a worm, and a Trojan horse. Basically, Klez contained every trick in the hacker...

/ May 29, 2020
Reflecting on Global MSP Day 2020

Reflecting on Global MSP Day 2020

Global MSP Day 2020 has officially come and gone, and was certainly an event to remember. The 2020 edition of MSP Day was the first one to be conducted on a global scale, highlighting the MSP landscape from many different...

/ May 28, 2020
Passwords in a pandemic

Passwords in a pandemic

World Password Day was celebrated earlier this month with some sobering statistics that may have people rethinking the use of their daughter’s middle name or favorite Italian dish as the basis for all of their security. MSPs can only hope...

/ May 28, 2020
Faster digital business transformation bodes well for MSPs

Faster digital business transformation bodes well for MSPs

A survey of 200 senior IT executives working at organizations with more than 2,500 employees conducted by IDG Research on behalf of Insight Enterprises, a provider of IT services, suggests there is a high correlation between organizations that have launched...

/ May 27, 2020
How important is SEO for MSPs in 2020?

How important is SEO for MSPs in 2020?

In my discussions with MSP business leaders, I often hear that SEO is just too difficult of a lead generation tactic to make it worth the investment. MSP owners and sales leaders insist that there are too many competitors going...

/ May 26, 2020
Robotic process automation for legacy environments

Robotic process automation for legacy environments

MSPs often deal with customers who are using older technology, sometimes years or decades old. In small and medium businesses if it’s not broken you probably aren’t going to invest resources by modernizing the toolset. But one thing you can...

/ May 26, 2020
Ask an MSP Expert: Buying property to run an MSP business on

Ask an MSP Expert: Buying property to run an MSP business on

Q: My MSP business is run out of a rented space in an office complex. My landlord keeps raising the rent, and I’m wondering if buying my own space might make more sense? You are asking a question that is...

/ May 25, 2020
Dealing with employee churn in a fast-moving world

Dealing with employee churn in a fast-moving world

As an MSP, you have a strong dependency on your staff, whether it is the sales team, customer support staff or the technical team behind the services you provide. However, the better these teams are, the bigger the target they...

/ May 25, 2020
Tech Time Warp: Lessons learned from the Sadmind worm

Tech Time Warp: Lessons learned from the Sadmind worm

On May 8, 2001, the CERT Division at Carnegie Mellon University issued an alert: A new worm was on the loose. The “sadmind/IIS worm” exploited well-known vulnerabilities in the Sun Microsystems’ Solaris operating system as well as Microsoft’s Internet Information...

/ May 22, 2020
Jumping the air gap

Jumping the air gap

With everyone wearing masks and wincing each time someone coughs, airborne viruses have captured the attention of the world. Your client’s network can’t catch COVID-19 from a sneeze, but it can catch other airborne viruses.

/ May 21, 2020