Category: Featured
Opportunities for MSPs in working from home
Throughout the COVID-19 global pandemic, IT solution providers and managed service providers (MSPs) became essential workers in keeping the small businesses of the world running. In March 2020, service desks found themselves inundated with clients wanting to work from home....
Salesforce business packs could help MSP clients
As a managed service provider, your job has probably gotten more complex in recent months as companies have had to change the way they work in response to the pandemic. That might involve moving employees from an office to home....
Ask an MSP Expert: How can we streamline our patch management process?
Q: With the increase of cyber attacks and the growing remote workers, what are some best patch management practices to better protect my customers? Patch management serves as a key defense against cyber threats and is also required to ensure...
Tech Time Warp: How about them Apple IIs?
For many of us, our first introduction to the computer was an Apple II, whether playing Oregon Trail in the school computer lab or as one of the lucky few who owned this remarkable personal computers. Designed by Steve Wozniak...
Ask an MSP Expert: How can an RMM automate security offerings?
Q: I have heard that adding an RMM tool can improve delivery of our managed security services offering for customers, specifically through automation. How can an RMM tool do this? If the new situation that MSPs and their clients find...
Tech Time Warp: Klez.H virus confuses with spoofed emails
It is possible the creator of Klez was rather indecisive. The malware, which confounded computer users in the early 2000s, was all at once a virus, a worm, and a Trojan horse. Basically, Klez contained every trick in the hacker...
Reflecting on Global MSP Day 2020
Global MSP Day 2020 has officially come and gone, and was certainly an event to remember. The 2020 edition of MSP Day was the first one to be conducted on a global scale, highlighting the MSP landscape from many different...
Passwords in a pandemic
World Password Day was celebrated earlier this month with some sobering statistics that may have people rethinking the use of their daughter’s middle name or favorite Italian dish as the basis for all of their security. MSPs can only hope...
Robotic process automation for legacy environments
MSPs often deal with customers who are using older technology, sometimes years or decades old. In small and medium businesses if it’s not broken you probably aren’t going to invest resources by modernizing the toolset. But one thing you can...
Dealing with employee churn in a fast-moving world
As an MSP, you have a strong dependency on your staff, whether it is the sales team, customer support staff or the technical team behind the services you provide. However, the better these teams are, the bigger the target they...