Ask an MSP Expert is a weekly advice column answering common questions from MSPs and IT service providers. It covers topics ranging from pricing and selling to marketing and communications—and everything in between.
Tag: Ask an MSP Expert
Ask an MSP Expert: How can I get my customers to pay their bills?
Ask an MSP Expert: How can I get my customers to pay their bills?
Q: One of my customers hasn’t paid their bill for my IT services, and I’m not sure how to approach them about it. What steps should I take to get my customer to pay their bill? Are there any particular...
Ask an MSP Expert: How should I train a new sales person at my MSP?
Ask an MSP Expert: How should I train a new sales person at my MSP?
Q: My MSP business is growing, and I’m looking to expand our sales team to focus on bringing in even more business. Right now, my current sales people all started as technicians, and they’re good at speaking to small...
Ask an MSP Expert: How to tell if a prospect just isn’t that into you
Ask an MSP Expert: How to tell if a prospect just isn’t that into you
Q: I just met this small business prospect at a local networking event, and we had a great first conversation. It felt like we had a real connection, but I can’t tell if they feel the same way. I’ve...
Ask an MSP Expert: What can I do if a customer is freezing me out?
Ask an MSP Expert: What can I do if a customer is freezing me out?
Q: I like to do an annual planning meeting with each of my customers at the beginning of the year, but there’s one customer who’s not getting back to me. I’ve tried reaching out through the usual means but haven’t...
Ask an MSP Expert: How do I recover a customer after a CryptoWall 4.0 attack?
Ask an MSP Expert: How do I recover a customer after a CryptoWall 4.0 attack?
Q: My team has been dealing with a worst-case scenario. One of our customers was hit with CryptoWall 4.0, and their systems need to be restored. We’ve paid the ransom, and the ordeal is over, but none of us...
Ask an MSP Expert: How do I set up an onboarding process for new customers?
Ask an MSP Expert: How do I set up an onboarding process for new customers?
Q: I want to create a standard process for conducting customer onboarding sessions at my MSP to make it simpler for any member of my team to run one. This would help us offer onboarding to all of our...
Ask an MSP Expert: How can I make it easier to manage social media for my MSP business?
Ask an MSP Expert: How can I make it easier to manage social media for my MSP business?
Q: The MSP business I work for is using social media marketing to promote our IT services, but nobody on my team comes from a marketing background. We get the basics of how social media works, but it can...
Ask an MSP Expert: How can a fixed-pricing model help grow my MSP business?
Ask an MSP Expert: How can a fixed-pricing model help grow my MSP business?
Q: I’m currently selling managed services using a per-gigabyte model, and at a conference I went to recently I heard other MSPs talking about how the fixed pricing model works well for their business. It sounds interesting, but I...
Ask an MSP Expert: What are some ways to find new prospects in my market?
Ask an MSP Expert: What are some ways to find new prospects in my market?
Q: I’ve recently started working in sales and marketing for a local MSP company. Right now, besides the business owner, I’m the only person focused on bringing in new business. With limited resources, how can I reach new prospects in...
Ask an MSP Expert: How do I start a meaningful annual review process?
Ask an MSP Expert: How do I start a meaningful annual review process?
Q: As the end of the year approaches, I want to set 2016 goals for my 10 employees (administrators and technicians) and outline plans for their career development. We don’t have an HR presence, and I don’t have the budget...
