Tag: MSPs
Patch management: The basics still matter
Patching is such a core part of MSP DNA that it’s easy to overlook. I’ve talked with many MSP owners who get pulled into the latest, most urgent cyberthreats—only to lose sight of the basics: patching. Patching is the cybersecurity...
Tip Tuesday: Use Global MSP Day to set 5 powerful goals for the coming year
When you’re a managed service provider (MSP), it’s easy to get caught up in the day-to-day tasks. Soon, the broader picture gets pushed aside as your team remains stuck in day-to-day operations. As we head into the 9th Annual Global...
Survey shows MSPs with cloud optimization expertise are in need
A survey of 300 U.S. finance leaders at organizations with more than $50 million in revenue suggests companies are looking to fund artificial intelligence (AI) initiatives in part by optimizing cloud spending. Surging cloud costs A survey conducted by market...
The compliance trap: checking boxes isn’t the same as being secure
When businesses pass a SOC 2 audit, complete a HIPAA assessment, or earn a Cyber Essentials certification, there’s often a sense of relief—the work is done. In reality, that moment is where risk often begins. “Compliance frameworks establish a baseline,”...
The AI opportunity in account management for MSPs
MSPs have already survived one identity crisis. The shift from break-fix to recurring services was not a gentle transition for most people. It required changing how you priced, staffed, sold, and thought about your relationship with clients. Innovators and early...
MSPs will need to revisit pricing models in the age of AI
Managed service providers (MSPs) have, with mixed success, been trying to nudge more customers toward value-based pricing models that are designed to benefit both parties. Rather than billing by the hour or charging a flat rate, the goal is to...
How MSPs close the cloud migration security gap
When a client migrates to Microsoft 365 or Google Workspace, the instinct is to declare victory once emails are flowing, files are accessible, and users are productive again. The project feels complete. Except it isn’t, because security didn’t make the...
Cyber insurance is changing the rules and MSPs must adapt
For years, cyber insurance was sold to small and mid-sized businesses as a backstop that would take the sting out of a hack. In the beginning, that is what happened. But the landscape is changing fast. More than 40 percent...
Deepfakes in 2026: How MSPs can stay ahead of AI‑driven fraud
Deepfake fraud losses in North America alone exceeded $200 million in the first quarter of 2025, according to Keepnet Labs. Meanwhile, the Deloitte Center for Financial Services projects that generative AI‑enabled fraud in the U.S. will grow from $12.3 billion...
How MSPs can convey threats without the panic
Managed service providers encounter a steady stream of cyber threats, and communicating those risks to clients is both an art and a diplomatic exercise. “The fact is, if I told my clients about every single threat I saw every day,...
