Tag: MSPs
Tip Tuesday: Build a client education kit to reduce security tickets
Like many managed service providers, you may have realized that the number of incoming support desk tickets is too high for your current team to manage. Although hiring more people is one option, empowering users with a client education kit...
Cost vs. value in the age of AI
One of the most common causes of churn in the MSP world is a customer’s perception that they are not receiving real value. There are many reasons for this, and the challenge is only becoming more pronounced as AI continues...
Password managers: Your greatest defense or biggest weakness?
Passwords remain a cybersecurity mainstay, surviving despite years of predictions about their demise. Even with constant warnings from security professionals, users still rely on weak choices—like a dog’s name or home address. So, what is an MSP to do? For...
The AI-cybersecurity connection MSPs can’t afford to ignore
One thing is becoming clear for managed service providers (MSPs): future growth will be driven by artificial intelligence (AI) and cybersecurity. More importantly, AI is accelerating demand for cybersecurity services. A recent survey conducted by the Global Technology Industry Association...
The rise of the part-time hacker
Hackers have always run the gamut—from the college kid in his parents’ basement to the nation-state in a sophisticated bunker. There has always been a gap between what an individual hacker could accomplish and what a well-funded nation-state could achieve....
IoT threats in 2026: The blind spot MSPs can’t afford to ignore
Cybersecurity experts have warned about IoT threats for years. But as the IoT security landscape continues to expand and evolve, so do the risks—making this a topic worth revisiting. While solutions to secure IoT devices exist, MSPs must stay immersed...
Patch management: The basics still matter
Patching is such a core part of MSP DNA that it’s easy to overlook. I’ve talked with many MSP owners who get pulled into the latest, most urgent cyberthreats—only to lose sight of the basics: patching. Patching is the cybersecurity...
Tip Tuesday: Use Global MSP Day to set 5 powerful goals for the coming year
When you’re a managed service provider (MSP), it’s easy to get caught up in the day-to-day tasks. Soon, the broader picture gets pushed aside as your team remains stuck in day-to-day operations. As we head into the 9th Annual Global...
Survey shows MSPs with cloud optimization expertise are in need
A survey of 300 U.S. finance leaders at organizations with more than $50 million in revenue suggests companies are looking to fund artificial intelligence (AI) initiatives in part by optimizing cloud spending. Surging cloud costs A survey conducted by market...
The compliance trap: checking boxes isn’t the same as being secure
When businesses pass a SOC 2 audit, complete a HIPAA assessment, or earn a Cyber Essentials certification, there’s often a sense of relief—the work is done. In reality, that moment is where risk often begins. “Compliance frameworks establish a baseline,”...
