Tag: MSPs
Why adding value is more than simply providing customer support
Don’t confuse providing great customer support with developing strategic relationships. MSPs typically value the former rather than the latter. But here’s the truth: You need both. When you’re delivering customer support, you’re providing value and developing a relationship, but this...
MSPs can reduce costs with site reliability engineers
As the global economy becomes more challenging to navigate, the need for managed service providers (MSPs) to automate more processes becomes even more pronounced. The cost of labor is still the single biggest IT cost, so there is always a...
Cybersecurity skills gap continues to widen even as ranks swell
The (ISC)2 association of cybersecurity professionals estimates there are now 4.7 million cybersecurity professionals being employed around the world, making for an 11.1 percent increase year-over-year for a total of more than 464,000 additional jobs. At the same time, (ISC)2...
Barracuda XDR Insight: Threat severity rises during vacation months
1-in-5 cyberthreats detected between June and the end of September 2022 were higher risk, compared to just 1-in-80 in January. XDR data shows that between June and September, the top threats were successful Microsoft 365 logins from a suspicious country...
6 Cybersecurity conversation starters
For MSPs and VARs trying to expand the reach of their services with existing clients, initiating a cybersecurity conversation around the need for solutions and services can be challenging. This is often because clients believe that their cybersecurity needs are...
Survey sees downturn driving more reliance of MSPs
A survey of 500 IT leaders in the U.S. and United Kingdom (UK) suggests managed service providers (MSPs) might have more to gain than lose during an economic downturn.
It’s Cybersecurity Awareness Month – Join an association!
October is Cybersecurity Awareness Month and according to experts, one of the things MSP owners should consider doing to mark the occasion it to join an association or trade organization. “One of those most overlooked aspects of cybersecurity is the...
Cloud security incidents on the rise
As more workloads are deployed in the cloud, it’s become increasingly apparent that most organizations are struggling with security. A recent survey of 400 cloud engineering and security practitioners and leaders by the market research firm, Propeller Insights on behalf...
Confidential computing starts to gain traction in the cloud
A survey of 452 IT and security professionals conducted by the Cloud Service Alliance (CSA) finds more than a quarter of organizations (27 percent) surveyed are already using confidential computing platforms to better protect data, with another 55 percent planning...
MSPs must keep up with evolving healthcare regulations
For MSPs with healthcare clients in their portfolio, there is an ever-growing and sometimes onerous list of rules, regulations, and laws that must be followed. Failure to do so can result in reputational ruin, hefty penalties, or both.
