Ask an Expert: What should I look for in a good integration?

Ask an Expert: What should I look for in a good integration?

Q: As we continue to grow our IT services business, we noticed there are areas where we could be more efficient—which is why we’re looking for backup solutions that closely integrate with our current PSA and RMM tools. What are...

/ November 13, 2017 / 1 Comment
Microsoft Office 365
Long March to Microsoft Office 365 in the Cloud Remains Ahead

Long March to Microsoft Office 365 in the Cloud Remains Ahead

One of the primary drivers of the shift to cloud computing has been Microsoft Office 365, which delivers the widely used Microsoft productivity and email applications as a cloud service. But, a survey of 1,168 IT professionals in the U.S.,...

/ November 9, 2017

Sales & Marketing

building an msp
Stuart Crawford: How to build a multi-million dollar MSP in 3 years or less

Stuart Crawford: How to build a multi-million dollar MSP in 3 years or less

The other day, I was having a conversation with a trusted colleague of mine. We were talking about what makes some managed service providers SUPER successful, while others seem to wither away like a sad autumn leaf. After plenty of...

/ October 31, 2017
Ask an Expert: How can I reach my target audience with social media?

Ask an Expert: How can I reach my target audience with social media?

Q: Our IT service business is in the UK, but we offer managed services to many businesses in the EU. How can we use social media to meet our international audience? Reaching your audience is essential to growing your customer...

/ October 30, 2017
MSP fears
Robin Robins: Let’s talk about what should REALLY scare you as an MSP

Robin Robins: Let’s talk about what should REALLY scare you as an MSP

Fears are odd things. I met a guy once who makes a living wiggling into tiny, dark crawl spaces under houses where mold, feces, poisonous spiders, snakes, rats, and other unsavory things abound, and he was impressed by my fearlessness...

/ October 25, 2017

Security

The MSP’s Bookshelf: Dark Territory, the Secret History of Cyber War

The MSP’s Bookshelf: Dark Territory, the Secret History of Cyber War

“The world isn’t run by weapons anymore, or energy, or money…. It’s run by ones and zeros, little bits of data. It’s all just electrons…. There’s a war out there, old friend, a world war. And it’s not about who’s...

/ November 1, 2017
Managed security services
MSPs fight to gain ground with managed security services opportunities

MSPs fight to gain ground with managed security services opportunities

Managed security services clearly represent a significant opportunity for managed service providers of all sizes. The most immediate issue, however, is the timing, not the eventual size of the market. In fact, more organizations than ever are looking to rely...

/ October 31, 2017
managed security services growth
Managed security services revenues to exceed $18 billion by 2025

Managed security services revenues to exceed $18 billion by 2025

A report published this week by ReportLinker forecasts that the global managed security services provider (MSSP) market will grow 17.5 percent on a compound annual basis through 2025 to be worth more than $18 billion. As impressive as that sounds,...

/ October 26, 2017

Better Business

Ask an MSP Expert: How do I create a 2018 business plan?

Ask an MSP Expert: How do I create a 2018 business plan?

Q: In 2018, we really want to grow our MSP business. We’re having trouble putting together business plan that will help us do that, though. Where should we start? Writing a business plan plays a key role in your MSP...

/ November 6, 2017 / 1 Comment
Ask an MSP Expert: My MSP got a bad review online. What should I do?

Ask an MSP Expert: My MSP got a bad review online. What should I do?

Q: On a popular online site, our MSP recently received a really bad review from an unhappy customer. What are some tactics we can use to move forward, without ignoring the review? No matter what kind of business you’re in,...

/ October 16, 2017
Channel Chat: How publishing a book helped one MSP find the right customers

Channel Chat: How publishing a book helped one MSP find the right customers

Staying top of mind with your SMB audience isn’t easy, even with the best branding. To really stand out to prospects and customers, you need a comprehensive marketing strategy. This could include email campaigns, webinars, newsletters, direct mail campaigns, social...

/ October 11, 2017 / 1 Comment

Tech Insight

Timesharing computing
Tech Time Warp: Happy birthday to a father of timesharing computing

Tech Time Warp: Happy birthday to a father of timesharing computing

Cloud computing might seem like a modern convenience, but its roots lie in the timesharing computers developed at MIT in the 1960s. Project MAC was directed by Italian-American computer pioneer Robert Fano, born on Nov. 11, 1917. Funded by the...

/ November 10, 2017
Cloud 5: Will the edge kill the cloud, public cloud’s role in emerging tech

Cloud 5: Will the edge kill the cloud, public cloud’s role in emerging tech

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find. Before we jump into this week’s links, please have a look at one of...

/ November 10, 2017
As OpenStack grows up, it’s becoming a significant economic engine

As OpenStack grows up, it’s becoming a significant economic engine

OpenStack was created in 2010 by Rackspace and NASA as a check against the growing power of AWS in the cloud. People were concerned about AWS’s “black box” approach to cloud service delivery and the consortium of companies that started...

/ November 9, 2017