Ask an Expert: How can I have positive conversations with my employees?

Ask an Expert: How can I have positive conversations with my employees?

Q: I’m starting to build a small team at my MSP, but it feels like I only talk to my employees when something goes wrong or when there’s a fire they need help putting out for a customer. What are...

/ November 20, 2017
Google Cloud’s quest to surpass ad revenue may take awhile

Google Cloud’s quest to surpass ad revenue may take awhile

A couple of years ago at the Structure Conference, Urs Hölzle, SVP of engineering at Google, made a rather bold prediction. He said that by 2020, Google cloud revenue would surpass the company’s ad money, which remains by far the...

/ November 16, 2017

Sales & Marketing

Showing our thanks to our MSP followers

Showing our thanks to our MSP followers

The holiday season is just around the corner—and that means it’s time for us to give our thanks! Without our blog subscribers and Twitter followers, we wouldn’t be where we are today, so to show some love we’re running a...

/ November 15, 2017
ugly marketing
Robin Robins: Embrace the power of UGLY marketing

Robin Robins: Embrace the power of UGLY marketing

She May Be Ugly But She Sure Can Cook: That’s a line from a country-and-western song, and it applies to a lot of the “ugly” marketing I produce. Over and over again, in direct response marketing circles where REAL metrics are...

/ November 15, 2017
building an msp
Stuart Crawford: How to build a multi-million dollar MSP in 3 years or less

Stuart Crawford: How to build a multi-million dollar MSP in 3 years or less

The other day, I was having a conversation with a trusted colleague of mine. We were talking about what makes some managed service providers SUPER successful, while others seem to wither away like a sad autumn leaf. After plenty of...

/ October 31, 2017

Security

Conficker mystery
Tech Time Warp: The Confounding Case of Conficker

Tech Time Warp: The Confounding Case of Conficker

One of the most insidious worms of all time made its debut Nov. 21, 2008, and it’s still alive and kicking today. Conficker continues to spread, thanks to installations of the beloved but now out-of-support Windows XP. Eleven million devices...

/ November 17, 2017
The MSP’s Bookshelf: Dark Territory, the Secret History of Cyber War

The MSP’s Bookshelf: Dark Territory, the Secret History of Cyber War

“The world isn’t run by weapons anymore, or energy, or money…. It’s run by ones and zeros, little bits of data. It’s all just electrons…. There’s a war out there, old friend, a world war. And it’s not about who’s...

/ November 1, 2017
Managed security services
MSPs fight to gain ground with managed security services opportunities

MSPs fight to gain ground with managed security services opportunities

Managed security services clearly represent a significant opportunity for managed service providers of all sizes. The most immediate issue, however, is the timing, not the eventual size of the market. In fact, more organizations than ever are looking to rely...

/ October 31, 2017

Better Business

Ask an Expert: What should I look for in a good integration?

Ask an Expert: What should I look for in a good integration?

Q: As we continue to grow our IT services business, we noticed there are areas where we could be more efficient—which is why we’re looking for backup solutions that closely integrate with our current PSA and RMM tools. What are...

/ November 13, 2017 / 1 Comment
Ask an MSP Expert: How do I create a 2018 business plan?

Ask an MSP Expert: How do I create a 2018 business plan?

Q: In 2018, we really want to grow our MSP business. We’re having trouble putting together business plan that will help us do that, though. Where should we start? Writing a business plan plays a key role in your MSP...

/ November 6, 2017 / 1 Comment
Ask an MSP Expert: My MSP got a bad review online. What should I do?

Ask an MSP Expert: My MSP got a bad review online. What should I do?

Q: On a popular online site, our MSP recently received a really bad review from an unhappy customer. What are some tactics we can use to move forward, without ignoring the review? No matter what kind of business you’re in,...

/ October 16, 2017

Tech Insight

Cloud 5: AWS sells Chinese hardware assets, Kubernetes gets certification standard

Cloud 5: AWS sells Chinese hardware assets, Kubernetes gets certification standard

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find. Before we jump into this week’s links, please have a look at one of...

/ November 17, 2017
Multi-cloud computing
MSPs need to size the scope of multi-cloud computing opportunity

MSPs need to size the scope of multi-cloud computing opportunity

Usage of public cloud computing services is fairly widespread, but a new survey of 130 IT professionals in organizations with more than 500 employees conducted by OpsRamp, a provider of an IT operations management platform, sheds some interesting light on...

/ November 16, 2017
multi-cloud
Multi-cloud computing raises new management challenges

Multi-cloud computing raises new management challenges

Even though most IT organizations are still a long way from mastering the management of public clouds, a significant percentage are already employing two or more clouds. A new survey conducted by the research firm opinion.life on behalf of BMC...

/ November 15, 2017