Containers
Shift to microservices architectures based on containers is on now

Shift to microservices architectures based on containers is on now

Emerging technologies tend to be double-edge swords for managed services providers. They typically create new opportunities for MSPs, but often at the expense of existing revenue streams. The rise of Docker containers along with the Kubernetes orchestration platform employed to...

/ December 7, 2017
Okta has healthy quarter as cloud log-in business continues to thrive

Okta has healthy quarter as cloud log-in business continues to thrive

Okta reported their earnings yesterday and the cloud-based identity management company came through with flying colors for the most part. For starters, revenue was a healthy $68.2 million. That’s up 61 percent year over year. Meanwhile, subscription revenue (that’s recurring...

/ December 7, 2017

Sales & Marketing

Ask an Expert: How can I measure my MSP marketing success?

Ask an Expert: How can I measure my MSP marketing success?

Q: We are investing more money in our MSP marketing, but we’re looking for ways to track our success. What marketing metrics should we measure? First of all, congratulations! Measuring the effectiveness of your campaigns is a great way to...

/ December 4, 2017
Showing our thanks to our MSP followers

Showing our thanks to our MSP followers

The holiday season is just around the corner—and that means it’s time for us to give our thanks! Without our blog subscribers and Twitter followers, we wouldn’t be where we are today, so to show some love we’re running a...

/ November 15, 2017
ugly marketing
Robin Robins: Embrace the power of UGLY marketing

Robin Robins: Embrace the power of UGLY marketing

She May Be Ugly But She Sure Can Cook: That’s a line from a country-and-western song, and it applies to a lot of the “ugly” marketing I produce. Over and over again, in direct response marketing circles where REAL metrics are...

/ November 15, 2017

Security

GDPR compliance
Cloud Security Alliance publishes GDPR compliance guideline

Cloud Security Alliance publishes GDPR compliance guideline

Compliance with the European Union’s General Data Protection Rule (GDPR) is moving from a theoretical construct to an existential threat as the May 25, 2018, deadline rapidly approaches. To provide service providers and their customers some guidance on how to achieve...

/ November 22, 2017
Ransomware hits primetime TV

Ransomware hits primetime TV

Over the past few years, ransomware has really taken over. First our computers, then news headlines, and now our TVs. This popular threat has been popping up on TV shows everywhere, including Mr. Robot, Black Mirror, and more recently, Grey’s...

/ November 21, 2017
Conficker mystery
Tech Time Warp: The Confounding Case of Conficker

Tech Time Warp: The Confounding Case of Conficker

One of the most insidious worms of all time made its debut Nov. 21, 2008, and it’s still alive and kicking today. Conficker continues to spread, thanks to installations of the beloved but now out-of-support Windows XP. Eleven million devices...

/ November 17, 2017

Better Business

Ask an Expert: How can I get more customers to come on board with DRaaS?

Ask an Expert: How can I get more customers to come on board with DRaaS?

Q: I’m currently transitioning my business from a VAR to an MSP, and I’m having a hard time convincing my customers to jump on board with Disaster Recovery-as-a-Service. What are some approaches I can use to highlight the value of...

/ November 27, 2017
Ask an Expert: How can I have positive conversations with my employees?

Ask an Expert: How can I have positive conversations with my employees?

Q: I’m starting to build a small team at my MSP, but it feels like I only talk to my employees when something goes wrong or when there’s a fire they need help putting out for a customer. What are...

/ November 20, 2017
Ask an Expert: What should I look for in a good integration?

Ask an Expert: What should I look for in a good integration?

Q: As we continue to grow our IT services business, we noticed there are areas where we could be more efficient—which is why we’re looking for backup solutions that closely integrate with our current PSA and RMM tools. What are...

/ November 13, 2017 / 1 Comment

Tech Insight

Apple QuickTime
Tech Time Warp: A quick look back at QuickTime’s beginnings

Tech Time Warp: A quick look back at QuickTime’s beginnings

For today’s Mac user, QuickTime is nothing special—just part of the base package, lost among other bells and whistles. But travel back to this week in December 1991, when consumers got their first taste of QuickTime 1.0, and you’ll understand...

/ December 8, 2017
Cloud 5: Large enterprises head to the cloud, Pinterest all in on containers

Cloud 5: Large enterprises head to the cloud, Pinterest all in on containers

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find. Before we jump into this week’s links, please have a look at one of...

/ December 8, 2017
external IT services
Reliance on external IT services shows steady gains

Reliance on external IT services shows steady gains

A global survey of 890 CIOs shows that the percentage of IT managed by external IT services providers is climbing at a slow but steady pace. Conducted by The Logicalis Group, a reseller and provider of managed IT services, the...

/ December 5, 2017