GDPR compliant
GDPR: Surely everyone has dealt with it by now … right?

GDPR: Surely everyone has dealt with it by now … right?

The European Union’s General Data Protection Regulation is a regulation in EU law stipulating how organisations must deal with data to ensure that individuals are protected, and that individuals can more easily determine what data an organisation holds about them. It became...

/ July 11, 2018
On-Premise IT Thanks to Automation Starts to Achieve Cost Parity with Public Clouds

On-Premise IT Thanks to Automation Starts to Achieve Cost Parity with Public Clouds

Managed service providers (MSPs) have a complicated relationship with cloud service providers (CSPs). On the one hand, the massive number of workloads running on public clouds clearly helps drive demand for managed services. At the same time, however, CSPs have...

/ July 10, 2018
Ask an MSP Expert: How can I price managed services appropriately?

Ask an MSP Expert: How can I price managed services appropriately?

Q: At the moment, we’re using pricing tiers at my MSP to standardize our services and make it easier to price out new clients. While this seems to help sales go more smoothly, we’re second guessing ourselves when it comes...

/ July 9, 2018
cloud attacks
Increasing cloud attacks spark need for improved cloud security

Increasing cloud attacks spark need for improved cloud security

It’s hard enough running an MSP these days with all the malware, ransomware, and cryptocurrency miners one has to protect against, but there’s another front in the cyberwar, one that once seemed relatively safe: the cloud. Consider that attacks on...

/ July 4, 2018

Sales & Marketing

Happy customers are great lead generators

Happy customers are great lead generators

As a successful MSP, you look to your peers for validation of a vendor, specific technology, or a new service model. Your customers do the same, and when they’re happy, business is good—and your marketing should be even better! There...

/ July 2, 2018
drip marketing
Memorable sales: Why drip marketing may be a crutch

Memorable sales: Why drip marketing may be a crutch

I think I’ve had something wrong about sales for a long time. I followed the classic wisdom of playing the numbers. If I met with 40 qualified opportunities (prospects that fit my ideal or “bread-and-butter” prospect profile), I would be...

/ June 27, 2018
Ask an MSP Expert: How can I explain price increases to my customers?

Ask an MSP Expert: How can I explain price increases to my customers?

Q: We added managed services to our IT offerings within the past five years. While we have a lot of happy customers, it seems like our margins are getting lower and lower. To truly provide our customers with the level...

/ June 25, 2018
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Security

cyber insurance
Ask an MSP Expert: Why does my MSP need a Cyber Liability Insurance policy?

Ask an MSP Expert: Why does my MSP need a Cyber Liability Insurance policy?

Q: My MSP business is growing, and I’m concerned about staying properly insured. I carry the required insurance on our service vans, and I have a general liability policy that a long-time family friend who is also an insurance salesman...

/ July 2, 2018
account takeover attacks
How MSPs can help combat account takeover attacks

How MSPs can help combat account takeover attacks

Life on the road often requires WiFi-friendly stops at diners and coffee shops. I was on the road recently and ducked into a diner to have some free WiFi with my fries. I was pleased to see the WiFi was...

/ June 26, 2018
cybersecurity training
Increased demand for cybersecurity training is a gap MSPs should fill

Increased demand for cybersecurity training is a gap MSPs should fill

Just about everybody agrees end-user training is the best defense against spear phishing and other types of cybersecurity attacks that rely on social engineering. The trouble is finding someone to provide that training at a time when cybersecurity professionals are...

/ June 21, 2018
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Better Business

managed services model
Richard Tubb: Why should you move to the managed services model?

Richard Tubb: Why should you move to the managed services model?

When I started running my own IT business, I was your typical one-man-band. A techie crawling under tables, fixing computers, and setting up servers. I was good at what I did, I was professional, and word soon spread. Before long,...

/ June 28, 2018
The MSP’s Bookshelf: The Power in a Link

The MSP’s Bookshelf: The Power in a Link

Have you ever heard the saying: “Your network is your net worth?” This statement couldn’t be more true for people selling in a B2B environment. While it’s important to meet perspective customers face-to-face, social media can be a great outlet...

/ June 20, 2018
network infrastructure tool
Does my MSP need a network infrastructure tool?

Does my MSP need a network infrastructure tool?

If you’re a new or growing MSP, discovering tools and processes that will let you do more with less is a prime focus. You’re always looking for ways to boost that bottom line by cutting costs, driving more revenue, and...

/ June 18, 2018 / 2 Comments
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Tech Insight

Cloud 5: 5G cloud impact, Amazon’s custom chip strategy

Cloud 5: 5G cloud impact, Amazon’s custom chip strategy

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find. And without further delay, here we go with this week’s links:

/ July 13, 2018
Most organizations plan to reevaluate cloud computing strategy

Most organizations plan to reevaluate cloud computing strategy

A whopping 72 percent of 727 respondents to a global survey conducted by Forrester Consulting on behalf of Virtustream, the cloud service provider arm of Dell Technologies, plan to revisit their organizations cloud strategy within the next two years. The...

/ July 12, 2018
Whirlwind project MIT
Tech Time Warp: A Technological Whirlwind at MIT

Tech Time Warp: A Technological Whirlwind at MIT

July 4, 1956, doesn’t quite rank with July 4, 1776, in terms of independence, but it was a remarkable day in terms of freedom for computer users—freedom from punch cards, dials, and switches, that is. On July 4, 1956, researchers...

/ July 6, 2018
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