data rights management
Clive Longbottom: MSPs need to think beyond physical security

Clive Longbottom: MSPs need to think beyond physical security

As an MSP, you probably spend a lot of time making sure that your platform is secure — using long, complex passwords and (hopefully) two-factor authentication wherever possible; specifically named superuser accounts, rather than general shared sysadmin ones; heuristic-based anti-malware...

/ August 15, 2018
fax security
When it comes to security, even your fax machine could be vulnerable

When it comes to security, even your fax machine could be vulnerable

The fax machine, that ancient document-transmission tool, is still in use in many offices. You would think that technology that was invented in the 19th century, and popularized in offices in the 1980s, would be fairly safe when it comes...

/ August 14, 2018
MSPs have a vested interest in providing end users with cybersecurity training

MSPs have a vested interest in providing end users with cybersecurity training

Given the costs of investigating security breaches and then cleaning up after them, managed service providers (MSPs) arguably now have a vested interest in training end users to better recognize cybersecurity threats. After all, it’s the MSP that usually absorbs...

/ August 14, 2018
Ask an MSP Expert: How do I know when I should make the transition to MSP?

Ask an MSP Expert: How do I know when I should make the transition to MSP?

Q: I keep hearing that the industry is moving toward a managed services model. I’m not convinced I should take the leap. How do I know when I’m ready to make the transition to become a managed services provider? What...

/ August 13, 2018

Sales & Marketing

Why marketing your MSP is more proactive than you realize

Why marketing your MSP is more proactive than you realize

If you had to make a list of the best professional athletes of all time, Wayne Gretzky would undoubtedly be right at the top. For those unfamiliar, he wasn’t just the most successful hockey player to ever live. He was one of...

/ August 8, 2018
random acts of marketing
Robin Robins: Declare independence from random acts of marketing

Robin Robins: Declare independence from random acts of marketing

One of the biggest reasons people fail in marketing is that they never get beyond random, episodic campaigns to marketing assets built on SYSTEMS and PROCESS. The other day a marketing manager asked if we had any “summer” campaigns she...

/ July 25, 2018 / 1 Comment
outbound stack
Carrie Simpson: The Myth of the Outbound Stack

Carrie Simpson: The Myth of the Outbound Stack

Many companies are now spending thousands per sales rep per month on complicated technology sales prospecting “stacks.” That’s fine, if that’s where you want to invest your sales and marketing spend. But, at $1,000 per seat per month with my current...

/ July 23, 2018
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Security

election security
How MSPs can help keep elections secure

How MSPs can help keep elections secure

While most of the the country has been focused on the waning days of summer vacation, splash pads, swimming pools, and back-to-school sales, the eyes of the political world were focused on a tiny slice of Ohio this week in...

/ August 9, 2018
AI for MSPs
Ask an MSP Expert: How can I capitalize on AI as an MSP?

Ask an MSP Expert: How can I capitalize on AI as an MSP?

Q: AI seems to be everywhere I look these days! How can I capitalize on the AI opportunity as an MSP? What ways should I be using it? Artificial intelligence can feel like a buzzword, but MSPs that are paying...

/ August 6, 2018
BYODs and MSPs: Security headache or harmless convenience?

BYODs and MSPs: Security headache or harmless convenience?

BYOD. Sounds like something you’d see scrawled on an invitation to a party. Actually, if you attend the parties I do, “Bring Your Own Device” would be accurate. Nowadays, everyone sits around and scrolls on their devices. If someone does...

/ August 2, 2018
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Better Business

Move to managed services
Richard Tubb: How to understand which of your existing clients will move to managed services

Richard Tubb: How to understand which of your existing clients will move to managed services

Using the managed service model instead of the traditional break/fix model of selling time for money is a no-brainer. But what is more challenging is working out *how* to sell this new model to existing clients. We’re going to look...

/ August 6, 2018
PR advice for IT service providers: How to make your words matter

PR advice for IT service providers: How to make your words matter

We have all heard the phrase, “It’s not what you say, it’s how you say it.” And the truth is both are equally important. Yet, there’s another question that many ignore, and that’s the why behind the comments we make...

/ August 1, 2018
MSP competition
Alex Hoff: 10 Ways a small MSP can punch above its weight

Alex Hoff: 10 Ways a small MSP can punch above its weight

Sometimes we associate being big with being powerful and strong, but being small doesn’t mean you can’t compete — you just need to be smarter and more efficient than the other guys. Here are 10 things you can do as...

/ July 16, 2018 / 1 Comment
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Tech Insight

Modernization of IT services potentially cuts both ways for MSPs

Modernization of IT services potentially cuts both ways for MSPs

A major shift in terms of how IT services are monitored and managed that is being driven by a need to correlate events in real time creates both risk and opportunity for managed services providers (MSPs). A survey of 100...

/ August 16, 2018
Tech Time Warp: Microsoft Issues Alert on Blaster Worm

Tech Time Warp: Microsoft Issues Alert on Blaster Worm

Fifteen years ago, Microsoft had a big problem on its hands. Machines running Windows 2003/XP/2000/NT were being infected by a nasty worm known as Blaster. On Aug. 11, 2003, Microsoft issued an alert warning of Blaster, which exploited a vulnerability...

/ August 10, 2018
Survey finds digital business transformation driving more reliance on MSPs

Survey finds digital business transformation driving more reliance on MSPs

As IT organizations begin to play a much more strategic role in the digital business era a new survey suggests they are relying more on managed service providers (MSP) to handle fundamental operational tasks. A new survey of 404 IT...

/ August 9, 2018
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