Data integration
Expanding data integration needs play to the strengths of MSPs

Expanding data integration needs play to the strengths of MSPs

Most managed service providers also resell hardware and software, so the shift to the cloud has forced them to rebalance their revenue streams. As more applications are consumed as a cloud service, an MSP’s balance sheet fundamentally changes. Instead of...

/ September 19, 2017
Ask an MSP Expert: How can I drive more business growth?

Ask an MSP Expert: How can I drive more business growth?

Q: We are looking to grow our MSP business and expand our customer base. What are some ways we can drive additional business growth without hiring more staff? That’s a great question. Often businesses that want to grow believe the...

/ September 18, 2017

Sales & Marketing

marketing media
Robin Robins: Fortune-making truths about media, money, and marketing process

Robin Robins: Fortune-making truths about media, money, and marketing process

Here’s a truth many small business owners DON’T want to embrace, much less give recognition to: The more marketing media you can use simultaneously, the more money you’ll make. You’ll also be a LOT less FRAGILE and vulnerable to an...

/ August 23, 2017
Ask an MSP Expert: How can I set more first-time appointments?

Ask an MSP Expert: How can I set more first-time appointments?

Q: Usually we just count on customers calling and asking us about our services, but our new customer rate has been slowing down. One option we’re considering is investing more in our marketing department to help us set up more...

/ August 21, 2017
sales prospecting events
Carrie Simpson: Using events to create better prospecting results

Carrie Simpson: Using events to create better prospecting results

Telephone prospecting is an effective way to generate new sales leads. For an average prospector, one out of every 200 calls results in an appointment, and for most average companies, one out of every three appointments leads to a new...

/ August 9, 2017

Security

CryptoLocker
Tech Time Warp: CryptoLocker takes ransomware mainstream

Tech Time Warp: CryptoLocker takes ransomware mainstream

These days, every MSP is well aware of the risks of ransomware (and hopefully using cloud backup to protect against it). But back in September 2013, the concept of malware that encrypted your files and demanded payment within a 72-hour...

/ September 15, 2017
digital camera
Ask an MSP Expert: How should I protect customers with multiple locations?

Ask an MSP Expert: How should I protect customers with multiple locations?

Q: More and more of my SMB customers are adding additional locations or having employees working remotely. Protecting customers with a single location is easy, but when you add different locations and devices, security becomes more of a challenge. What...

/ September 11, 2017
SMBs’ data hygiene might be worse than you think

SMBs’ data hygiene might be worse than you think

While your current customers might already have good data hygiene habits, the reality is most SMBs do not. As you continue to grow your managed services business, chances are you’ll soon run into some customers with poor data hygiene habits—if...

/ August 22, 2017

Better Business

IT labor trends
How IT labor trends impact delivery of managed services

How IT labor trends impact delivery of managed services

The day after Labor Day in the U.S. seems like an appropriate moment for managed service providers to take stock of how IT labor trends and the cost of IT labor is impacting their business. A new U.S. Salary Report...

/ September 5, 2017
wasting time
Ask an MSP Expert: How can I tell if I’m wasting my time with a lead?

Ask an MSP Expert: How can I tell if I’m wasting my time with a lead?

  Q: At my MSP, we recently launched our first successful email campaign. We’ve gotten quite a few leads from it, and I’m excited to start reaching out to these new prospects. I want to make the most of this...

/ September 4, 2017
Ask an MSP Expert: What services should I offer in my basic bundle?

Ask an MSP Expert: What services should I offer in my basic bundle?

Q: We’re an established channel provider that specializes in break-fix services. However, we’re slowly taking steps to become a managed service provider. One area we’re looking for advice in is bundling services. What should we include in our basic offering?...

/ August 28, 2017

Tech Insight

Cloud 5: Everyone loves Kubernetes, Cisco’s cloud pivot

Cloud 5: Everyone loves Kubernetes, Cisco’s cloud pivot

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find. Before we jump into this week’s links, please have a look at one of...

/ September 15, 2017
5G networking
MSPs need a reality check when it comes to 5G networking

MSPs need a reality check when it comes to 5G networking

Device manufacturers are generating a lot of hype about 5G networking. After all, they want to sell next-generation systems capable of accessing and processing virtual reality applications and Internet of Things (IoT) applications that can process massive amounts of data over...

/ September 14, 2017
Rackspace
Rackspace fortifies its position in the managed cloud market with Datapipe acquisition

Rackspace fortifies its position in the managed cloud market with Datapipe acquisition

When Rackspace bought rival Datapipe this week, it made a move that solidified its position as the number two company in the managed cloud market, and in the process created a bigger company to battle market leader IBM (according to data from...

/ September 13, 2017