MSPs Need to Put Cloud Application Claims in Perspective

MSPs Need to Put Cloud Application Claims in Perspective

At an Oracle Modern Finance Experience event this past week Dr. Michael Mandel, senior fellow at the Mack Institute of Innovation Management at the Wharton School, forecasted that a total of $2 trillion will be added to U.S. Gross Domestic...

/ February 20, 2018
Ask an MSP Expert: How can my sales team give effective presentations?

Ask an MSP Expert: How can my sales team give effective presentations?

Q: My sales team has increased their on-site meetings in the past few months. Some reps have been extremely successful with this approach, but others haven’t. Are there any tips I can use to help my team become more successful...

/ February 19, 2018

Sales & Marketing

MSP referrals
Brad Stoller: Beyond referrals – Building a powerful MSP pipeline

Brad Stoller: Beyond referrals – Building a powerful MSP pipeline

In any B2B context, the temptation to rely on referrals for growth is substantial. Referrals can be lucrative, and the nature of a referral means that the sales process itself is relatively easy. The prospect comes to you with a...

/ February 12, 2018
Ask an MSP Expert: How to help customers understand the value of a managed service agreement

Ask an MSP Expert: How to help customers understand the value of a managed service agreement

Q: I’m having a hard time converting the last of my break-fix customers to a managed service contract. How do other MSPs show small business customers the value in IT services, and how can I convince the last my break-fix...

/ February 12, 2018
Robin Robins: How to know with absolute certainty what customers want and will buy

Robin Robins: How to know with absolute certainty what customers want and will buy

Are you having trouble figuring out what additional services your customers want? What offers will get the best response? What you need to be able to do or say to get welcomed in to talk instead of being blocked, screened,...

/ January 24, 2018 / 2 Comments
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Security

Internet of Things security
Cyber Security: Are you forgetting the Internet of Things

Cyber Security: Are you forgetting the Internet of Things

If you haven’t noticed the huge ransomware risk that has swept the globe in recent months, you must have been living under a rock. You know all about human error and the importance of internal access segregation, and you’ve probably...

/ February 14, 2018
Alert fatigue takes a heavy toll on MSSPs

Alert fatigue takes a heavy toll on MSSPs

The average managed security service provider (MSSP) doesn’t want more tools. Their biggest issue arguably is that there are too many tools. Each piece of security hardware and software they deploy generates alerts concerning various security conditions. Most of the...

/ February 13, 2018
threat detection
Threat detection emerges as major opportunity for MSPs

Threat detection emerges as major opportunity for MSPs

Threat detection appears to be all the rage when it comes to IT security. Both Amazon Web Services (AWS) and Google are becoming much more focused on providing threat detection services. In the case of AWS, that means acquiring sqrll,...

/ January 25, 2018
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Better Business

Gary Pica: 3 best practice strategies for MSP pricing models

Gary Pica: 3 best practice strategies for MSP pricing models

Determining your managed service provider pricing can feel like “damned if you do, damned if you don’t.” Charge too much, and you’re unable to stay competitive. Charge too little, and you undercut your business, leaving you without the revenue you...

/ February 7, 2018
Ask an MSP Expert: How can I get more testimonials to boost my sales?

Ask an MSP Expert: How can I get more testimonials to boost my sales?

Q: Convincing customers to move over to a managed service contract isn’t easy. To help boost my managed service sales and get more customers on board, I want to get more testimonials from businesses we’ve helped. How can I get...

/ February 5, 2018
Channel Chat: How joining a peer group can help you find MSP success

Channel Chat: How joining a peer group can help you find MSP success

Owning an MSP can be lonely. Most of the people you talk to on a regular basis, whether they’re your spouse, your friends, or even other local business owners that you know, don’t understand what it’s like to run an...

/ January 31, 2018
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Tech Insight

Tech Time Warp: Meet ENIAC, the First Digital General Purpose Computer

Tech Time Warp: Meet ENIAC, the First Digital General Purpose Computer

It might lack the immediate name recognition of Harvard’s Mark I or Bletchley Park’s Colossus, but the University of Pennsylvania’s ENIAC stands right next to them in the annals of computer history. The Electronic Numerical Integrator and Computer made its...

/ February 16, 2018
Cloud 5: Walmart builds a cloud and why cloud bills could get bigger

Cloud 5: Walmart builds a cloud and why cloud bills could get bigger

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find. Before we jump into this week’s links, please have a look at one of...

/ February 16, 2018
Research Suggests Many Services Providers Already on Brink of Extinction

Research Suggests Many Services Providers Already on Brink of Extinction

Most IT services providers are at various points along a IT transformation journey that is being driven by demand for more agility. Today a customer can fire up a virtual machine in a few minutes, but it can still take...

/ February 15, 2018
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