Evolving MSP landscape
[European MSPs] Inaugural MSP Day 2018 marks launch of The Evolving Landscape of the MSP Business Report

[European MSPs] Inaugural MSP Day 2018 marks launch of The Evolving Landscape of the MSP Business Report

Today has been declared National MSP Day 2018, a chance to celebrate the difference that managed IT services are making to UK businesses. To help mark the occasion, the Barracuda MSP team launched The Evolving Landscape of the MSP Business...

/ May 23, 2018
Ask an MSP Expert: How to develop a security policy for an SMB customer

Ask an MSP Expert: How to develop a security policy for an SMB customer

Q: We recently brought on a new customer who doesn’t have any security policies in place.  What are the best ways to help them set up security policies for their network? Ransomware and malware attacks are continually on the rise,...

/ May 21, 2018
MSP marketing strategy
Why security should be a pillar in your MSP marketing strategy

Why security should be a pillar in your MSP marketing strategy

Looking back on my two decades of industry experience, one thing I can say for sure is that while the digital era has brought a huge number of benefits with it, it’s also brought a number of significant disadvantages, too....

/ May 16, 2018 / 2 Comments
ATM security
ATM security threats: Jackpotting and beyond

ATM security threats: Jackpotting and beyond

It’s easy to forget ATMs have been around so long. When ATM machines began showing up in my Ohio hometown sometime in the late 1970s, my grandmother found the technology incomprehensible. “Isn’t it nice that the banks give you money?”...

/ May 15, 2018

Sales & Marketing

Ask an MSP Expert: Are pay-for-play magazines worth the cost?

Ask an MSP Expert: Are pay-for-play magazines worth the cost?

Q: My MSP gets contacted once in a while by people offering to include us on a top 10 list of providers in the area. While this might be great for our business, it usually has a big price tag....

/ May 14, 2018
Ask an MSP Expert: How do other MSPs overcome pricing objections?

Ask an MSP Expert: How do other MSPs overcome pricing objections?

Q: When I’m trying to close a managed service deal and I run into a pricing objection, I have a hard time getting past it. How can I confidently overcome a pricing objection? You’re certainly not alone when it comes...

/ May 7, 2018
Shiny penny marketing
Robin Robins: The Shiny-New-Penny Syndrome

Robin Robins: The Shiny-New-Penny Syndrome

One of the 1,100+ Boot Camp attendees wrote a rather extensive note, providing feedback that the sessions were worthless and nothing of value could be gained or learned. She mentioned the “lack of new campaigns” as one of her main...

/ April 30, 2018
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Security

Hollerith tabulator
Tech Time Warp: The First Ethical Hacker

Tech Time Warp: The First Ethical Hacker

These days, the concept of an ethical hacker is so commonplace the profession has its own Certified Ethical Hacker designation, bestowed and governed by the International Council of E-Commerce Consultants. The ethical hackers of the world put their genius to...

/ May 11, 2018
school IT security
MSPs have to outsmart wily students

MSPs have to outsmart wily students

There was a time when a teacher using an overhead projector was considered high-tech, but now smartboards, student tablets, smartphones, laptops, and campus-wide networks have turned schools into hubs of connectivity that are often too much for an in-house staff...

/ May 9, 2018
Artificial intelligence cyber warfare
Weaponizing artificial intelligence

Weaponizing artificial intelligence

Fending off ransomware and other malware attacks has already become part of the daily MSP landscape. But in the ever-evolving world of threats, a new one will begin to emerge with greater frequency in the months and years ahead: weaponized...

/ May 3, 2018
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Better Business

GDPR compliance
The end of the GDPR beginning creates new opportunities for MSPs

The end of the GDPR beginning creates new opportunities for MSPs

A new report published by IBM this week suggests the General Data Protection Rule (GDPR) being put into effect May 25 will ultimately transform how most organizations manage data. The survey of 1,500 GDPR leaders, conducted by the IBM Institute...

/ May 17, 2018
break-fix model
Alex Hoff: How to break away from the break-fix model that’s killing your MSP business

Alex Hoff: How to break away from the break-fix model that’s killing your MSP business

If it ain’t broke, don’t fix it. Isn’t that what people always say? But when it comes to providing network and IT support, it’s an approach that could be killing your business. IT infrastructure isn’t something you buy once and...

/ May 14, 2018
MSP Day
[European MSPs] Looking beyond MSP Day to year-round sales opportunities

[European MSPs] Looking beyond MSP Day to year-round sales opportunities

The 23rd of May, also known as MSP Day, is almost upon us. The day when sworn enemies in the battle for IT sales revenue will cease hostilities, come together, celebrate, and share knowledge about all things MSP. Before you...

/ May 14, 2018
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Tech Insight

Sniffer
Tech Time Warp: Network General — Maker of The Sniffer — Founded

Tech Time Warp: Network General — Maker of The Sniffer — Founded

Time for a pop quiz. Was “The Sniffer”: A.     The title of a 1959 B-movie B.     A piece of barware C.     A revolutionary diagnostic tool for Local Area Networks If you guessed C, then you are either a network administrator or...

/ May 18, 2018
Cloud 5: Microsoft all in on cloud, more Pentagon cloud deal controversy

Cloud 5: Microsoft all in on cloud, more Pentagon cloud deal controversy

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find. Before we jump into this week’s links, please have a look at one of...

/ May 18, 2018
Serverless computing is coming to a cloud near you

Serverless computing is coming to a cloud near you

Over time, we have watched the levels of computing abstraction filter down to a mind-boggling degree. The virtual machine was the first step on the path, allowing us to take a single server and divide it into multiple machines, providing...

/ May 15, 2018
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