MSP productivity
Mike J Douglass: How to improve your productivity while running a busy MSP

Mike J Douglass: How to improve your productivity while running a busy MSP

A lot of MSPs start out the same — launched by techies that want to create a service offering they can control and develop. This often means the MSP owner is spending most of their time working IN the business and...

/ January 17, 2018
IT management
Most organizations still struggle with fundamentals of IT management

Most organizations still struggle with fundamentals of IT management

While there’s a lot of well-deserved focus on business and IT innovation these days, the fundamentals of delivering IT services never go away. In fact, a new survey published this week by Syncsort, a provider of data management software, indicates...

/ January 11, 2018
manual network management
Stop doing these 7 manual network management tasks

Stop doing these 7 manual network management tasks

Active network infrastructure management is a key element of any managed service offering. Traditionally, network management has involved a lot of tedious manual work, making it expensive and very hard to scale. And that’s why many MSPs have shied away...

/ January 10, 2018 / 3 Comments

Sales & Marketing

customer loyalty
Customer loyalty to cloud and IT service providers is not all that high

Customer loyalty to cloud and IT service providers is not all that high

It turns out that in terms of brand loyalty IT professionals are least loyal to cloud service providers (CSPs) and IT outsourcing/consulting partners. A survey of 535 IT professionals conducted by Spiceworks finds more than 70 percent of IT buyers are...

/ January 16, 2018
Market your MSP
Brad Stoller: How to market your MSP with dignity

Brad Stoller: How to market your MSP with dignity

The loudest voices in marketing can paint a picture where late-night infomercials, cheesy banner ads, and pushy salespeople represent the standard of what marketing is and should be. While there is no shortage of bad marketing out there, it is...

/ December 27, 2017 / 3 Comments
msp marketing future
Stuart Crawford: What does the future of MSP marketing look like?

Stuart Crawford: What does the future of MSP marketing look like?

2018 is just around the corner, and, wow, it feels like it was only yesterday that I was patching computers and Windows servers for Y2K. Where does time go? MSP marketing has changed drastically since I first started doing business...

/ December 20, 2017 / 1 Comment

Security

data breaches
The most telling cyber-attacks and data breaches of 2017

The most telling cyber-attacks and data breaches of 2017

You’re not imagining things if it feels like you saw more headlines in the past 12 months about massive cyber-attacks and big companies being breached than you did in the past. 2017 was a year that saw ransomware become a...

/ December 29, 2017
Christma Exec
Tech Time Warp: The Not-So-Merry Christmas Tree Exec

Tech Time Warp: The Not-So-Merry Christmas Tree Exec

As an MSP, you might want to remind clients not to let holiday cheer get in the way of smart Internet use and security best practices. Thirty years ago, users of the European Academic Research Network (EARN) and its U.S....

/ December 22, 2017 / 1 Comment
GDPR compliance
Cloud Security Alliance publishes GDPR compliance guideline

Cloud Security Alliance publishes GDPR compliance guideline

Compliance with the European Union’s General Data Protection Rule (GDPR) is moving from a theoretical construct to an existential threat as the May 25, 2018, deadline rapidly approaches. To provide service providers and their customers some guidance on how to achieve...

/ November 22, 2017

Better Business

Ask an Expert: What security solutions should I add to my portfolio?

Ask an Expert: What security solutions should I add to my portfolio?

Q: In 2018, we want to grow our MSP business by adding managed security solutions to our portfolio. How can we make the move strategically, and what solutions should we add first? Growing your portfolio can be challenging, but it...

/ January 8, 2018
GDPR Rights
Awareness of GDPR rights builds slowly in the EU

Awareness of GDPR rights builds slowly in the EU

The first major issue many IT organizations will confront in the new year is the need to comply with the General Data Protection Rule (GDPR) that goes into effect in the European Union (EU) in 142 days. Scheduled to go into...

/ January 2, 2018
MSP profitability
Ask an MSP Expert: How can I make my MSP more profitable in the new year?

Ask an MSP Expert: How can I make my MSP more profitable in the new year?

Q: Going into the new year, I want to assess my processes and see where I can increase efficiency and profitability for my MSP business. How can I effectively evaluate our processes and identify the ones that aren’t working? Taking...

/ January 1, 2018

Tech Insight

Cloud 5: Meltdown and Spectre’s impact on cloud, Ford’s transportation cloud

Cloud 5: Meltdown and Spectre’s impact on cloud, Ford’s transportation cloud

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find. Before we jump into this week’s links, please have a look at one of...

/ January 12, 2018
Report: DoD removed Star Wars references from cloud planning memo

Report: DoD removed Star Wars references from cloud planning memo

When it comes to the Pentagon and cloud computing, you don’t expect anyone to be playing around, but according to a Bloomberg report this week, a Pentagon official slipped in a couple of Star Wars references into the initial draft...

/ January 11, 2018
digital assistants
Digital assistants to become pervasive in 2018

Digital assistants to become pervasive in 2018

The one thing made clear this week at the Consumer Electronics Show (CES) is that digital assistants will soon be everywhere. Google, for example, used to the conference to showcase how Google Assistant with challenge rival digital assistant software from...

/ January 9, 2018