Category: Better Business

MSP finances
Ask an MSP Expert: How can I get better control of my MSP finances?

Ask an MSP Expert: How can I get better control of my MSP finances?

Q:   I’m great at the technical side of the MSP business, and people seem to like our work. In fact, we’ve never been busier. But somehow that’s not showing up in my bottom line. I know that as the owner,...

/ June 18, 2018
Ask an MSP Expert: How can I efficiently manage my IT help desk tickets?

Ask an MSP Expert: How can I efficiently manage my IT help desk tickets?

  Q: As my MSP continues to grow, we’re receiving more support tickets, and it can be hard to keep up. We need a more organized process for responding to support calls. How can we streamline the ticketing process to...

/ June 4, 2018
Evolving MSP landscape
[European MSPs] Inaugural MSP Day 2018 marks launch of The Evolving Landscape of the MSP Business Report

[European MSPs] Inaugural MSP Day 2018 marks launch of The Evolving Landscape of the MSP Business Report

Today has been declared National MSP Day 2018, a chance to celebrate the difference that managed IT services are making to UK businesses. To help mark the occasion, the Barracuda MSP team launched The Evolving Landscape of the MSP Business...

/ May 23, 2018
GDPR compliance
The end of the GDPR beginning creates new opportunities for MSPs

The end of the GDPR beginning creates new opportunities for MSPs

A new report published by IBM this week suggests the General Data Protection Rule (GDPR) being put into effect May 25 will ultimately transform how most organizations manage data. The survey of 1,500 GDPR leaders, conducted by the IBM Institute...

/ May 17, 2018
break-fix model
Alex Hoff: How to break away from the break-fix model that’s killing your MSP business

Alex Hoff: How to break away from the break-fix model that’s killing your MSP business

If it ain’t broke, don’t fix it. Isn’t that what people always say? But when it comes to providing network and IT support, it’s an approach that could be killing your business. IT infrastructure isn’t something you buy once and...

/ May 14, 2018
MSP Day
[European MSPs] Looking beyond MSP Day to year-round sales opportunities

[European MSPs] Looking beyond MSP Day to year-round sales opportunities

The 23rd of May, also known as MSP Day, is almost upon us. The day when sworn enemies in the battle for IT sales revenue will cease hostilities, come together, celebrate, and share knowledge about all things MSP. Before you...

/ May 14, 2018
IT staff costs
Average cost of IT staff with top-ranked certifications exceeds $100K

Average cost of IT staff with top-ranked certifications exceeds $100K

Ranked by the salary, the top 15 certifications for IT staff can command salaries and benefits well in excess of $100,000 each once healthcare and other benefits are calculated. The most valued certifications as ranked by Global Knowledge, an IT...

/ May 3, 2018
MSP Day
[European MSPs] Save the date for MSP Day 2018

[European MSPs] Save the date for MSP Day 2018

Attention, European MSPs: Wednesday, May 23 has been declared as the inaugural MSP Day, a chance to celebrate the difference that managed IT services are making to UK businesses. On May 23, competitors will become collaborators, and enemies can be...

/ May 3, 2018
MSP obstacles
8 Common MSP stumbling blocks to watch out for

8 Common MSP stumbling blocks to watch out for

Every IT service business is a work in progress, whether you’re a new MSP just getting started, a VAR transitioning to an MSP model, or a veteran IT service provider. At any given moment, you can probably think of a...

/ May 2, 2018
GDPR deadline
Demand for external GDPR expertise starts to increase

Demand for external GDPR expertise starts to increase

With less than a month to go before organizations are required to comply with the General Data Protection Rule (GDPR) that the European Union has pledged to enforce starting May 25, it appears organizations are finally reaching out to external...

/ May 2, 2018