Category: Better Business

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Ask an MSP Expert: What should I consider before transitioning into managed services?

Ask an MSP Expert: What should I consider before transitioning into managed services?

Q: We consider our business to be a VAR (value added reseller), but we also provide break-fix services to small business clients. We’re starting to see a shift in the industry, and we’re considering expanding our offering to include managed...

/ May 15, 2017
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Helping your SMB customers achieve their business objectives

Helping your SMB customers achieve their business objectives

Building your customer base is important—especially as an MSP. You need to continue to cultivate your relationships with current customers and add new ones in order to grow and develop your MSP business. The opportunity to grow your customer base...

/ May 8, 2017
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Ask an MSP Expert: How can I measure success other than profit and loss?

Ask an MSP Expert: How can I measure success other than profit and loss?

Q: As a new MSP, we’re slowly adding and supporting new customers. While our business is still in the red due to our overhead costs, what are some ways we can measure our success other than traditional profit and loss?

/ May 1, 2017
managed services success
4 tips for adding managed services successfully

4 tips for adding managed services successfully

Whether you’re a VAR, break-fix service provider, or even an MSP that’s getting started, the thought of adding or expanding your managed services offering doesn’t need to be a daunting one — as long as you take advantage of the...

/ April 27, 2017
MSP profitability: The real reason you aren’t getting results you want

MSP profitability: The real reason you aren’t getting results you want

For MSPs, it can be easy to fall into the trap of thinking success is just around the corner for your business. You convince yourself that you just need to find a little more time to work on improving your...

/ April 26, 2017
hipaa violations
HIPAA violations that you or your customers might have overlooked

HIPAA violations that you or your customers might have overlooked

With hefty HIPAA fines on the line, protecting sensitive patient information isn’t a joke. The Omnibus rule, which was enacted in 2013, requires both the healthcare provider and any vendor who comes in contact with electronic protected health information (ePHI)...

/ April 26, 2017
employee
Ask an MSP Expert: How can we raise our employee satisfaction?

Ask an MSP Expert: How can we raise our employee satisfaction?

Q: We’ve been getting a lot of positive feedback from our customers, and our MSP business is doing well. I want to make sure things are going just as well internally so we don’t start seeing lots of turnover. How...

/ April 10, 2017
monetize
Robin Robins: How do I monetize thee? Let me count the ways …

Robin Robins: How do I monetize thee? Let me count the ways …

My friend Michael Attias runs a catering-software business that helps restaurant owners generate a significantly higher profit margin in their business by selling catering. The other day he was explaining a new done-for-you online marketing service he was about to...

/ February 13, 2017
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Ask an MSP Expert: How can I save a customer relationship?

Ask an MSP Expert: How can I save a customer relationship?

Q: We recently added new members to the team at my MSP, and we expanded our services. While we’re doing OK revenue wise, it feels like we have a lot of unhappy customers lately. How can we mend the relationships...

/ February 13, 2017
firewall
Ask an MSP Expert: Should my MSP switch customers to an advanced firewall?

Ask an MSP Expert: Should my MSP switch customers to an advanced firewall?

Q: When we bring new customers on board at my MSP, we give them an all-inclusive service, which includes a free basic firewall that we integrate into our offering. Some of my techs have been pushing for us to move...

/ January 30, 2017