Month: February 2019

A need to optimize cloud spending opens the door for MSPs

A need to optimize cloud spending opens the door for MSPs

The more business and IT leaders worry about cloud costs, the more relevant managed service providers become. As far as cloud spending is concerned, the level of financial oversight being applied by organizations is slim to none. In the name...

/ February 28, 2019
Top tips for techies handling local business customers

Top tips for techies handling local business customers

You know what drives me nuts? Guys in enterprise roles who see local business IT support as strictly “beginner-level” work. I mean, I get it. From first-hand experience, I know that a LAN for 6 people is much simpler than...

/ February 28, 2019
A holistic approach to cybersecurity is needed

A holistic approach to cybersecurity is needed

I recently wrote a security column about sandboxing and, to my tech eye, the technology seems to solve many issues. Sandboxing teases out a potential malware threat before it even becomes a problem. Plus, it’s scalable. There is off-the-shelf sandbox...

/ February 27, 2019
Getting 10 times the revenue from everything you do

Getting 10 times the revenue from everything you do

When I’m working with a client to plan their marketing action list, one of the things I always do is take a campaign they’re currently doing that IS working and see how I can increase the payout. Unfortunately, most people...

/ February 27, 2019
Opportunity for MSPs to plug 5G wireless networking gap emerges

Opportunity for MSPs to plug 5G wireless networking gap emerges

At the Mobile World Congress 2019 conference, many attendees are excited about everything related to next-generation 5G wireless networks. Not only do these networks promise to deliver several orders of magnitude of increased network bandwidth, but a wide range of...

/ February 26, 2019
Understanding the business value of augmented reality

Understanding the business value of augmented reality

When many folks think of augmented reality, they think of Pokemon Go, the game that captured the world’s attention when it came out in 2016. Augmented reality can be more than fun and games. It’s something that could help your...

/ February 26, 2019 / 1 Comment
You write it and no one reads it: Why are MSPs still manually documenting systems?

You write it and no one reads it: Why are MSPs still manually documenting systems?

When IT Managed Service Providers are being outspent on automation, something’s not right. After all, MSPs have had a long track record of successfully leveraging automation tools to keep hundreds and thousands of endpoint devices humming along. As technology has...

/ February 25, 2019
Ask an MSP Expert: How can we reduce our customer turnover?

Ask an MSP Expert: How can we reduce our customer turnover?

Q: We’ve seen a lot of customer turnover lately in our IT service business. We keep adding new clients every month, but we aren’t seeing an increase in the amount of contracts we have. How can we reduce customer turnover,...

/ February 25, 2019
3 big marketing developments for MSPs

3 big marketing developments for MSPs

It was nearly 2,500 years ago when Greek philosopher Heraclitus proclaimed, “Change is the only constant in life.” Two and a half millennia later, his words still ring true.

/ February 22, 2019
Tech Time Warp: Technology and the right to privacy

Tech Time Warp: Technology and the right to privacy

One of the great ironies of modern life: Technology has made life easier, but it’s also made life more complex. It’s great that location data has made the road atlas obsolete, but how much privacy can you reasonably expect when...

/ February 22, 2019