Month: February 2020

The cloud opportunity for MSPs extends well into on-premises IT environments

The cloud opportunity for MSPs extends well into on-premises IT environments

There’s no doubt that the rate application workloads are moving into the public clouds is starting to accelerate. However, it is less clear what the biggest opportunities are for managed service providers (MSPs). There is money to be made by...

/ February 26, 2020
MSP Metric: Customer lifetime value (LTV)

MSP Metric: Customer lifetime value (LTV)

As providers of various SaaS products, MSPs sometimes feel “stuck in the middle,” providing the sales and front-line support for such products in exchange for a considerably small margin. We rely heavily on these products and I have always wondered...

/ February 25, 2020
Add to your skill set with free Salesforce training

Add to your skill set with free Salesforce training

Recently, we looked at how you could take advantage of free or low-cost resources to learn how to code. Now, we’re going to look at free training offered by Salesforce, a popular set of sales, marketing, and customer service tools....

/ February 25, 2020
Ask an MSP Expert: How can my sales team give effective presentations?

Ask an MSP Expert: How can my sales team give effective presentations?

Q: My sales team has increased their on-site meetings in the past few months. Some reps have been extremely successful with this approach, but others haven’t. Are there any tips I can use to help my team become more successful...

/ February 24, 2020
Sales tactics to generate more MRR in 2020

Sales tactics to generate more MRR in 2020

Many IT providers struggle with establishing steady flows of monthly recurring revenue (MRR). Often, the reason this happens is that MSPs fail to follow a disciplined sales process designed to ensure their business is sales-focused, instead of sales-interested. There are...

/ February 24, 2020
Tech Time Warp: Mocmex sneaks in via digital photo frame

Tech Time Warp: Mocmex sneaks in via digital photo frame

“Beware of Greeks bearing gifts” is the old saying associated with the story of the Trojan horse — the same story that gives Trojan viruses their name. In 2008, a more appropriate saying would have been “beware of relatives bearing...

/ February 21, 2020
Survey identifies data protection as top service being delivered by third-parties

Survey identifies data protection as top service being delivered by third-parties

A survey of 110 IT decision-makers based in the U.S. suggests that the reliance on third-party IT services is starting to increase as IT becomes more complex. Conducted by US Signal, a provider of data center services, the survey finds...

/ February 20, 2020
Cybersecurity laws: What MSPs need to do

Cybersecurity laws: What MSPs need to do

Cybersecurity isn’t just about firewalls and patching. Cybersecurity is also about education and legislation — often, these two go hand in hand. The legislative landscape is continuously evolving as more rules and regulations attempt to add guardrails and protections to...

/ February 19, 2020
Sharing experiences for better MSP client relationships

Sharing experiences for better MSP client relationships

Great businesses are built on great relationships. Many MSP sales pros say they’re excellent at building these relationships with prospects and clients, but most don’t try to develop this as a skill. Instead, many will spark conversations with as many...

/ February 18, 2020
Ask an MSP Expert: How can my MSP keep up with the regulatory landscape for data protection?

Ask an MSP Expert: How can my MSP keep up with the regulatory landscape for data protection?

Q: The regulatory landscape is continually changing, and I know that the price for inadvertently running afoul of a data law can be steep. What are the best ways to stay on top of the rapidly changing regulatory landscape for...

/ February 17, 2020