Month: February 2020

Tech Time Warp: The Leap Year Bug, Y2K’s lesser known counterpart

Tech Time Warp: The Leap Year Bug, Y2K’s lesser known counterpart

As we like to chuckle about now, Y2K ended up being a bit of a yawn. But do you recall the year 2000’s other calendar-based tech issue, the Leap Year Bug? Ultimately, it didn’t result in any major catastrophes either,...

/ February 28, 2020
Channel Chief reminds MSPs to gain new perspectives

Channel Chief reminds MSPs to gain new perspectives

Think different – this was the well-known slogan that Apple used from 1997 to 2002. While this sentiment may no longer be in use by those who made it popular, the words are worth heeding today; including MSPs. For MSPs...

/ February 27, 2020
Coronavirus helps spread computer viruses

Coronavirus helps spread computer viruses

Coronavirus has sent a chill through the world economy and has spread fear beyond its origin in the Wuhan province of China. As the virus threatens to become a global pandemic, hackers and cybercriminals are using public apprehension over the...

/ February 27, 2020 / 12 Comments
The cloud opportunity for MSPs extends well into on-premises IT environments

The cloud opportunity for MSPs extends well into on-premises IT environments

There’s no doubt that the rate application workloads are moving into the public clouds is starting to accelerate. However, it is less clear what the biggest opportunities are for managed service providers (MSPs). There is money to be made by...

/ February 26, 2020
MSP Metric: Customer lifetime value (LTV)

MSP Metric: Customer lifetime value (LTV)

As providers of various SaaS products, MSPs sometimes feel “stuck in the middle,” providing the sales and front-line support for such products in exchange for a considerably small margin. We rely heavily on these products and I have always wondered...

/ February 25, 2020
Add to your skill set with free Salesforce training

Add to your skill set with free Salesforce training

Recently, we looked at how you could take advantage of free or low-cost resources to learn how to code. Now, we’re going to look at free training offered by Salesforce, a popular set of sales, marketing, and customer service tools....

/ February 25, 2020
Ask an MSP Expert: How can my sales team give effective presentations?

Ask an MSP Expert: How can my sales team give effective presentations?

Q: My sales team has increased their on-site meetings in the past few months. Some reps have been extremely successful with this approach, but others haven’t. Are there any tips I can use to help my team become more successful...

/ February 24, 2020 / 9 Comments
Sales tactics to generate more MRR in 2020

Sales tactics to generate more MRR in 2020

Many IT providers struggle with establishing steady flows of monthly recurring revenue (MRR). Often, the reason this happens is that MSPs fail to follow a disciplined sales process designed to ensure their business is sales-focused, instead of sales-interested. There are...

/ February 24, 2020
Tech Time Warp: Mocmex sneaks in via digital photo frame

Tech Time Warp: Mocmex sneaks in via digital photo frame

“Beware of Greeks bearing gifts” is the old saying associated with the story of the Trojan horse — the same story that gives Trojan viruses their name. In 2008, a more appropriate saying would have been “beware of relatives bearing...

/ February 21, 2020
AI-based security helps MSP alleviate email security pain

AI-based security helps MSP alleviate email security pain

Based in Powell, Ohio, TTG is a seasoned voice, data, and mobile managed services provider, dedicated to improving the ecosystem of its customers’ communication, data, and network security infrastructure. The company’s telecom experts provide infrastructure connectivity, planning, installation, and maintenance...

/ February 20, 2020