Category: Better Business

Avoid making this fatal MSP business mistake

Avoid making this fatal MSP business mistake

When I was just a teenager, my father walked me into the local Burger King in Niagara Falls and introduced me to a man who would change my life forever. His name was Dennis, and he wasn’t a multi-million-dollar entrepreneur...

/ December 9, 2015
growing your msp business
18 Do’s and Don’ts for 2016 Planning as an MSP

18 Do’s and Don’ts for 2016 Planning as an MSP

As we close in on the end of 2015, preparing for the new year is top of mind for many business owners, and if you’re like many of the MSPs we work with, you’re looking for some tips on how...

/ December 9, 2015
cold calling
How to use cold calling as a thin wedge – the right way

How to use cold calling as a thin wedge – the right way

When it comes to selling managed services, there are many things that you can use cold calling for, but one of the best uses is as a thin wedge. Yeah, it’s sales jargon, but “the thin wedge” is one of...

/ December 3, 2015 / 1 Comment
IT service habits
Profitability Plateau: Breaking reactive IT service habits

Profitability Plateau: Breaking reactive IT service habits

Are your monthly recurring revenue numbers plateauing at $75,000 to $100,000 a month? Is your profitability stagnant while you struggle to increase sales? Often, this is where MSPs get stuck. You’ve nailed down your processes and made a few sales,...

/ December 2, 2015
annual review process
Ask an MSP Expert: How do I start a meaningful annual review process?

Ask an MSP Expert: How do I start a meaningful annual review process?

Q: As the end of the year approaches, I want to set 2016 goals for my 10 employees (administrators and technicians) and outline plans for their career development. We don’t have an HR presence, and I don’t have the budget...

/ November 30, 2015
ask an MSP expert
Ask an MSP Expert: How can I thank my customers without breaking the bank?

Ask an MSP Expert: How can I thank my customers without breaking the bank?

  Q: Earlier this week I received a thank you card in the mail from a vendor I partner with at my MSP business. I really liked the fact that they took the time to think of me and my...

/ November 23, 2015
IT service providers
Advice for IT service providers from the host of CNBC’s The Profit

Advice for IT service providers from the host of CNBC’s The Profit

Marcus Lemonis, the investor that hosts the highly rated show The Profit on CNBC, says IT service providers that want long-term success need to start focusing more on the people, processes, and products that define their business.

/ November 17, 2015
differentiation
Robin Robins: Starting with the right premise

Robin Robins: Starting with the right premise

The other day I was driving to my chiropractor when I noticed another burger joint had opened up replacing a previous restaurant that sold—you guessed it—burgers. I suppose the other one failed and was forced to shut its doors like...

/ November 12, 2015
social media marketing
Ask an MSP Expert: How can I use social media to help my MSP business?

Ask an MSP Expert: How can I use social media to help my MSP business?

  Q: I’m not very active on social media, but I’ve noticed that a few of my competitors are using it to promote their business. I understand how social media works, but I’m just not sure how to use it...

/ November 9, 2015
cloud storage
How can I convince my customers that the cloud is secure?

How can I convince my customers that the cloud is secure?

  Q: One of my customers is reluctant to store their data in the cloud because they’re afraid it’s less secure than an on-premise storage option. As their managed service provider, I know that cloud storage is the best option...

/ November 2, 2015